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UPDATING YOUR FIRMWARE The firmware that powers your LG Ultra HD 4K Smart TV with webOS should be updated from time to time to enhance your experience and improve its operation. Thankfully, this can be done easily and quickly, right at home. Watch this quick video to learn more. Or follow the easy steps below to get started. HOW OFTEN DO I NEED TO UPDATE MY FIRMWARE? Firmware updates don't happen frequently, so you should be fine checking for updates every other month. HOW DO I CHECK FOR, AND DOWNLOAD, AVAILABLE FIRMWARE UPDATES? Before you do anything, make sure you have an Ethernet cord connected directly from your router to your television. Wireless Internet connections are not reliable enough for firmware updates. Use this diagram if you need help getting set up: http://www.lg.com/us/support/answers/tvs2014/uhd/images/nonsmart3dtv_article_updatefirmware_11.gif ONCE YOUR TV HAS A WIRED CONNECTION, DO THE FOLLOWING: Press the MENU Click SYSTEM SETTINGS Then ABOUT Then SYSTEM UPDATES You'll be advised that your system is currently up to date or requested to select CHECK NOW for the latest update. If a new version is available, it downloads automatically. FIRMWARE UPDATES WILL ALSO UPDATE LG ULTRA HD 4K SMART TV AND LG APPS AT THE SAME TIME.

Hi Andy, I have the same problem on my 65UH8507. I've called the service center in my country, Romania. So , follow these steps: 1. Uninstall the apps you do not use 2. Uninstall the app you use frequently. Mine was Netflix. 3.Turn off and unplug the TV set and wait for 5-10 minutes. 4. Plug the TV set. Turn on 5. Reinstall the app you use frequently. It worked for me. I hope this will works for you either. Regards,