Leaderboard

Hi Peggy Glad you was able to get it going. I myself got my TV up to par as well. For some reason it was the Ethernet cable that caused the problem. I have WiFi as well hooked up to the TV so I thought I would try disconnecting the cable and it worked. I don't know why but it did. Downloaded all agreement's and re plugged in the Ethernet cable and all is well..

Hi VanFleets~I wish I had better news, but I thought it would be worth sharing the info I received this morning from LG support over the phone. I just bought the LG 43LJ55 which will not download user agreements. I tried all the suggestions I saw on this forum, including factory reset, changing the DNS to Google’s 8.8.4.4 and then 8.8.8.8, and checking for software updates. Nothing worked, even though the tv was connected to my WiFi. I called LG. The woman I spoke with walked me through connecting the tv to the personal hotspot from my iPhone. Even when that was done and the tv was connected to WiFi through my iPhone, I still could not download the user agreements. The woman walked me through a few of the things I had already tried, but nothing worked. At that point, she told me I need to call back for ‘Level 2 Tech Support’ after the New Year. I am returning the TV to Best Buy tomorrow. This just doesn’t seem reasonable to deal with all of this. What’s worse is seeing all of the same complaints I’m seeing in this forum and on other sites. Some users were fortunate to have some of these remedies work, but when the woman said I needed a higher level of support, I am not trusting there is a fix at all. Good luck! UPDATE: I scrolled through all of the forum replies and realized I had not tried one possible solution that a user posted (and that the LG support person did suggest, but didn’t work). I pressed the home button on the remote, chose ‘web browser,’ then on the screen appeared four tiles with different websites. I used the arrow buttons to choose the Google tile, which then prompted me to enter my WiFi password again. Once I did that, it prompted me to download the user agreements, which did not work on the first attempt, but it did when I tried a second time. I am now able to use Netflix. The user that posted this solution said it was necessary to first try to go to a website (he chose Google) through the browser before being able to get through the user agreement process. The LG support person had me do this, but she had me type the address for Facebook in the address bar. That did not work. Choosing the Google tile did. Hope this helps you!

I agree with Stefan about excessive buffering. Ethernet connection to the router makes no difference, and no one else using the connection. I am on an fttc fibre line at 50Mbps, so it should require only minimal buffering. I have tried switching off and disconnecting the supply, also resetting to factory defaults etc etc to no avail. When I bought the TV at first, about two years ago, I did not notice the problem., and was able to watch a Netflix movie and YouTube concert all the way through. I notice this thread started in February. Does LG not take any notice of this forum?

For me, even though I had entered the wifi password during the setup, I also had to open the web browser (using the Home button) and open Google. Then the browser also asked for my wifi password. After that, the user agreement, Amazon, etc all started working.

Ok, here's some help.......I've been trying to solve this problem since Christmas! First. there is NO password, it is negotioted between tv and computer and you cant' see it. It's also different each time. You need to follow my next instruction EXACTLY, unless you don't mind ponying up 50 bucks for a MS wireless adapter. (hope this ok to post part #...."p3q-00001"). If u prefer to frustrate yourself this method I invented will work 75% of the time.......disconnect tv from internet. Restart it, leave it on screenshare listen mode? take your pick, one is just as good as the other. Reboot computer, and disconnect that from internet temporarily. (router is not needed for screenshare at this point) Right click on desktop, left click on display settings, then left click connect to wireless display, when "lgwebostv" shows up left click on it. After connection is established computer screen will be frozen on tv..........but this is good b/c now the original connection has been made and a "lgwebostv" icon should have been made that you can see in settings>connected devices on your computer. If not, try again. On the tv, settings>network>wifi direct IS USELESS, don't wast your time but it may work if "accept" shows up just for the purpose of establishing this original handshake. Next, reboot tv first then computer, connected to internet, tv not connected. Now desktop>rt click>lt click disp settings>lt click conn to wireless display, then click on "lgwebostv". I noticed when the dots start spinning, and the cancel buttton on tv turns gray you will connect. If it stays red, it won't This feature is the most unreliable and vexing thing I have ever experienced. Like rubber handle on a toilet! LOL Lg software engineers really need to send a fix! Still want to try this? Be prepared to do this over and over till it works each time you need it. Good luck!