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I would like to be able to access my network drives without using DLNA. It should look just like a USB drive.

Hi xanda, Im not sure if you left the partial quotd out? I can't see how one of the previous posters lost his channels after an update....unless it was not a 2019 set. As I stated on Facebook, they should have a disclaimer on the box, or inform the sales outlet that these sets are not capable of receiving the channels, giving the customer a choice to buy it or not. After all, the only reason I bought a new tv for a different room, was so I could watch these channels. The UM74/UM70/UM76 models are ones I know of, that do not have the capability to receive these channels.

We couldn't agree more - it's a shockingly poor show from LG. Indeed, here is a partial quote from the LG Facebook team:- They might perhaps have a point and it might be that it's a waiting game. Yet it beggars belief that despite knowing what the situation is they are more than content to basically 'stick it' to their customers. To our mind at least, buying a set with the Freeview logo means it should work with all Freeview services; it's dishonest otherwise.

We agree - it almost certainly is a firmware issue. For anyone else following this thread: Please do check out the Facebook post and give the oxygen of 'likes' if you're able to. Thanks.

Well I'm not so sure if LG are really aware of the cause as an earlier poster lost channel 265 after a software update which leads me to believe it is a software and not something that needs 'New parts' as stated in neversaydie's email he recieved from them. I think this issue is to do with programming of the OS and conflicts. My red button shows carousel failure due to OS often. I have spoken to freeview and the service is running fine and dandy on my 2018 set which runs HBBTV. I will check out that post on Facebook.

We too have this issue. None of the suggestions regarding inline attenuation, software updates or resetting will have any bearing here because it is a drop-off with the LG platform (and a major one at that). As far as those who are considering trying for a refund, there are essentially two options:- If the set was ordered online then exercise your 30 day right to reject. If past this point then there is scope for arguing it's either unfit for purpose, not of merchantable quality or, as-is perhaps more likely, reasonably expecting the set be used with such services i.e. the set is meant to work with Freeview[HD] services . There is more than one way to skin this cat... 😵See: Consumer rights with Martin Lewis The problem won't get fixed until LG, and perhaps Freeview et al get their heads together. To get their attention please up-vote this Facebook post on LG's official page: LG Official Facebook page - Invalid service on WebOS TV Hope this helps. 👍