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@montycs You are not alone in thinking that because of the site name used here, that it is an arm of LG. Sorry to dissappoint you, but this is ONLY a peer-to-peer help/advice forum for enhusiasts who own and use LG TV's, concentrating on the LG WebOS functionality, update issues, usage issues, possible bug workarounds etc. This site has NO input into LG itself, and NO business conection, and NO lobbying or support request capability. So, THAT is why there is silence, THIS IS NOT LG - you had best contact your local LG support in your country, and see if you can get any response from your questions on this matter. Apologies though, if I have mis-interpreted your post, and you are just venting on here about LG.