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Hi Charline, i am honestly really happy that you got a good result from the method that mentioned. I actually did try that, i always close down apps that i opened, because they do still run in the back round. But this did not solve anything for me, i still got the error message regardless. I also deleted every single app that came pre installed, or that i personally installed. I even (out of desperation) turned off every single setting that i did not need or that i thought might be using the extremely small amount of internal memory, i did all the things that other people have mentioned, like closing the TV and waiting, then turn it back on too clear the cache, or turning the TV off by just pulling the electric plug out of the wall, still got the error message and the close down. The strange thing is that either you are correct and your method works, so that's all people need to do to fix this problem, or everyone else who has tried that method and many other methods all have faulty TV's and LG have sold a load of broken TV's and don't want to admit that they have done that. Even i quick search for answers to this problem, shows how much LG dont care about this issue and how much they try to blame everything else apart from their TV's https://internet-access-guide.com/lg-smart-tv-slow-internet/ Not ne mention of their products being behind this problem, always the IP provider, the internet speed, data cap and neighbors. This is all nonsense. Personally i think that this is intentional on LG's part, they use sub standard processors and cheap internal hardware parts. They could quite easily upgrade the internal components, install more memory, maybe even include a way to use an external hard drive as a internal storage. and maybe a faster CPU/GPU