Sparty87

Did you try the suggestions that the users here already documented above?

Look up for my steps.

I just bought my B6 last Friday and one of the problems that has surfaced has been the same as yours. When I try to launch LG's Netflix or Amazon or seems like any app, it takes me to I a search screen from a couple days ago and every time I try to get rid of the search screen, the TV takes me back to my starting point before launching any app, an infinite circle! I do use a Tivo mini along with a wired internet. So I tried rebooting my Tivo mini, and that cleared the problem. But it takes Tivo several minutes to reboot, this problem could get old real quick. If the problem keeps happening I will have no choice but to return the TV to Best Buy. Do you use any media servers like Tivo with your B6?

One more thing: - Go back to About this TV and launch "check for software updates" to bring your TV's software to the latest version.

Hello all, For those of you still suffering from the same problem, here's an interim solution after 90 minutes on the phone with LG's Level 2 support: - Disconnect your TV from both wired and wifi internet access options. - Activate a Hotspot for internet access (use your smartphone or any other hotspot device) - Use Settings>Network>wifi and select your Hotspot as your wireless internet connection. Confirm that you are connected to the internet. - From Settings>General>About this TV, select resetting your TV to factory settings - Follow the screen process until you get to the point that it asks about downloading the LG user agreement. Do that. It should work this time that you are connecting thru the Hotspot. - Now press "Home" on your remote and select an app (preferably one that you subscribe to like Netflix), you should not see the error about "Unable to download user agreement" any more. Hoorah! I suggested that they post this solution on this website! The agent was going to pass on this suggestion! Please post this on other threads about the same problem.