akhilesh malladi

Thanks Kiran. I shall try and see if this fixes the issue.

i had a similiar issue while playing sound through HDMI ARC. Below notes might help you guys. hi, Friends, i have finally fixed the HDMI ARC issue. Apparently some people also had the same issue and couldnt figure out whats wrong. After reading through AVSForums, I finally understood that LG had a bug in HDMI operation as well.. The problem happens when your TV is already sending sound through HDMI ARC to a AVR and you try to connect additional sources like dth or blueray player to additional HDMI ports of TV and AVR. Once you add additional sources, you might try to use LG's device connector setting to control the device and this is where HDMI ARC stops working. Solution: disconnect all hdmi ports of TV and AVR. Full reset TV and AVR. Only Connect HDMI ARC port of TV with HDMI ARC OUT of AVR. Enable ARC feature on both TV and AVR. Open LG TV internal app, and check if sound is coming properly to AVR. Now you Connect All additional sources to other HDMI ports of TV and nothing should be connected to AVR. You may use LG device connector setting to configure the magic remote to control them. MY current setup of TV: HDMI 1: Airtel DTH. HDMI 2: ARC connected to Denon AVR 1500H. HDMI 3: ACT Television(Using this to play hotstar premium content as LG inbuilt APP is not playing it) Good news: LG magic remote can control all 3 devices seamlessly and thats a great ease for customers. I shall appreciate LG for this.

hi, Friends, i have finally fixed the HDMI ARC issue. Apparently some people also had the same issue and couldnt figure out whats wrong. After reading through AVSForums, I finally understood that LG had a bug in HDMI operation as well.. The problem happens when your TV is already sending sound through HDMI ARC to a AVR and you try to connect additional sources like dth or blueray player to additional HDMI ports of TV and AVR. Once you add additional sources, you might try to use LG's device connector setting to control the device and this is where HDMI ARC stops working. Solution: disconnect all hdmi ports of TV and AVR. Full reset TV and AVR. Only Connect HDMI ARC port of TV with HDMI ARC OUT of AVR. Enable ARC feature on both TV and AVR. Open LG TV internal app, and check if sound is coming properly to AVR. Now you Connect All additional sources to other HDMI ports of TV and nothing should be connected to AVR. You may use LG device connector setting to configure the magic remote to control them. MY current setup of TV: HDMI 1: Airtel DTH. HDMI 2: ARC connected to Denon AVR 1500H. HDMI 3: ACT Television(Using this to play hotstar premium content as LG inbuilt APP is not playing it) Good news: LG magic remote can control all 3 devices seamlessly and thats a great ease for customers. I shall appreciate LG for this.

I have tried deleting the app, restarting tv and installling again. It DIDNT work. I also tried to reset the LG TV to initial settings and reinstalled the app. Stil it DIDNT work. After consulting with hotstar, i received the following response. Dear Akhilesh, Sincere apologies for the inconvenience. This is a known issue with few models of LG TVs and we have already highlighted the issue to the LG Team. We wish to inform you that we are working on a new video player which will be launched soon. Please note that the new player will resolve this issue. However, it will take up to 3-5 weeks. Appreciate your patience. In the meantime, we request you to try accessing on our platform via a Laptop/Desktop Web browser or Hotstar mobile app. Thanks, Tejas Pawar Hotstar Team.

HI, i have bought a LG C9 55 inch on october 2019. I notice that Hotstar is not playing premium content and gives me error saying "error generting key request - InvalidStateError PI5NAS". I have attached the screenshot of the same. any help is much appreaciated.