Tinks

I agree and regret buying both sets. I had a Samsung tv that was 4 years old but it had a design fault due to capacitors. After one phone call, Samsung were round and they changed the whole board in the tv. It’s still going strong in the spare room! I cannot fault Samsung’s customer services. I’ve just been fobbed off by LG with excuses and passing the buck, because they jumped the gun with technology.

I have 2 sets from LG. One from 2018 and one from 2019. The 2018 set recurved everything with no problem. Last years set does not receive racing channel etc. LG have jumped the gun by using hbbtv technology only - they phased MHEG out too fast and should take responsibility for their mistake.

These channels are already 'hybrid' as they are an IPTV service...both internet and OTA. I doubt we will get a response from LG even if they read these comments. Wash and hands springs to mind.

I'm not sure if we will ever get to the bottom of this.

@David38Well that's all very odd too considering planet knowledge/ketchup is splashed across their website!

Great. Let's hope something can come of all of this.

This is the platform provider https://vod365.co.uk

@Geren I've already called the company that run Planet Knowledge, Racing Channel etc and they run their programmes through a platform provider (sadly I can't remember the name of the company now but found it through extensive searching). So I also contacted them and the odd thing was, they told me the platform was HBBTV.

@David38 if you emailed them you could have linked this thread/site as it's open to public viewing. I hope they are able to get to the bottom of this as something is certainly awry. I cannot understand why LG state they phased it out of these sets if Geren managed to gain access to MHEG albeit through another location.

@Geren well that's all very odd considering these sets do not run MHEG yet they are capable of receiving it when you changed area etc. I tried changing that on my set but it made no odds. BBC red button will work on both platforms as it incorporates both HBB and MHEG. 2018 sets can receive both HBB and MHEG at the same time, so I wonder why 2019 sets can only receive either MHEG or HBB separately according to your experiment Geren? It's all very odd considering LG are saying these sets are NOT MHEG compatible 🤔

Hi. Just wondering if you have got any further with this issue? Tinks.

Hi xanda, Im not sure if you left the partial quotd out? I can't see how one of the previous posters lost his channels after an update....unless it was not a 2019 set. As I stated on Facebook, they should have a disclaimer on the box, or inform the sales outlet that these sets are not capable of receiving the channels, giving the customer a choice to buy it or not. After all, the only reason I bought a new tv for a different room, was so I could watch these channels. The UM74/UM70/UM76 models are ones I know of, that do not have the capability to receive these channels.

Yes they are ahead of their game as MHEG is being phased out but it's too early to phase it out on sets until the changeover is complete. As this thread has proven, customers are missing out...not a good recipe for customer relations. MHEG and HBBTV can run alongside each other as can be seen in my 2018 set so why jump ahead of the game only to find many customers are unduly disappointed at purchase of these tv's.

Can I ask if these are interactive/IPTV type channels?

I have left a response *or two, on Facebook. Here is a copy of the email response as requested.

Well I'm not so sure if LG are really aware of the cause as an earlier poster lost channel 265 after a software update which leads me to believe it is a software and not something that needs 'New parts' as stated in neversaydie's email he recieved from them. I think this issue is to do with programming of the OS and conflicts. My red button shows carousel failure due to OS often. I have spoken to freeview and the service is running fine and dandy on my 2018 set which runs HBBTV. I will check out that post on Facebook.

That's odd then 51. Considering they are saying it's not a software issue, having an update causing the issue that some of us already have, says clearly to me it is indeed due to software. I've turned off auto updates on my 2018 set for this reason. Can I ask what happens if you press the red button when watching BBC1? As for in fur for purpose, they are just blaming everything else but themselves. By designating sets to have HBBTV only leaves issues at the moment As MHEG has not been phased out. I wonder who the ombudsmen is for this kind of thing?

Hi. I'm pleased you have got it sorted but it's really not good enough that you have had to buy accessories in order to view channels that are readily available on freeview. Happy viewing...finally! I can cast to tv using the planet knowledge app but the only reason I bought the LG was because of my previous set. If I'd have known it was a generic fault I would have got a Samsung! Still I have no apology for me wasting £65/70 on getting an ariel engineer in on their advise.

You can email them too. I'm going to email now so I have a paper trail. I was told if an attenuator didn't work then I would need a new ariel...so cost me a further £65 plus £5 for the attenuator. Then I was fobbed off with lots of excuses which I have proved wrong by ringing Freeview, planet knowledge channel and arqiva who provide the multiplex for the IPTV channels. I'm still waiting for a call back from the complaints team. I wonder who their ombudsmen is because I'm fed up of having to chase this problem and do LGs dirty work for them. They should be chasing the channel providers etc not customers. As for waving the remote, it's really not on that you have to keep waving it in order to watch something. Hardly fit for purpose is it really. I remember Samsung fitting cheap capacitors and they rectified thousands of sets at their expense and rightly so. They can't blame these issues onto old technology or format of channels/freeview/multiplex as they are all HBB.

I have the UK6400plf and it's the same as yours. Freeview play uses the internet connection but mine is 56mbs so can't understand why it's so slow too! As you say, reloading with each page....what a drag!

Go to settings/sound/sound out/devices. It should search for Bluetooth devices and once it's recognised I think you click on pair. I have a different tv but it's a 2018 model so may be very similar?

I would think so Russ. You can connect a Bluetooth speaker which would cover headphones.

I think it's definitely a huge hiccup on Lgs behalf. Have you called customer services for an explanation at all? The more people that call in the better...they told me they wouldn't do an update unless they get more complaints! What a shame you cannot turn off the screensaver. What happens if you shake the magic remote...surely that should activate and the screen saver would disappear...not that that is acceptable but it might be a quick fix? We recieve the signal from freeview and need the internet for the IPTV interactive side of these channels. Obviously something is awry if our models are not even recognising the on demand side despite getting signal and yours recieved the on demand yet blocks it somehow and imposes the screen saver.

How about trying to download the Racing TV app on your phone and cast it to the tv? Or can you not return it to where you purchased it? Explain to the merchant what has happened. Along with Tonys screensaver issue, it seems that this 4.5 LG OS is not recognising the HBBTV channels for what they are.

Hi Tony. Thanks for checking the channels. My 2018 LG TV has 100% signal and recieved the IPTV channels fine. The UM models seem to have an issue with it. Do you mind giving me your model number and WEBOS please? I have checked the IPTV channels and I get no screensaver at all. You can turn this option off in settings...not sure if you have tried that at all?