Jayqueueaitch

That sounds very interesting - I look forward to reading the contents.

Hi, My previous posts - mainly from July/August last year show that after all the aggro I had I returned my set to Curry's. The things that really made me fed up were that: LG Customer Services denied any knowledge of the issue - and stated that they would forward my complaint to their Technical Services Team - but that they never reply to any Customers on any issues that are raised! GREAT Customer Service!!! Freeserve Customer Services denied any knowledge of the issue! Racing TV Customer Services (the Channel I pay a Monthly Subscription to and could not receive on my new LG SET!!) denied any knowledge of the issue! Currys Staff at their Cambridge Store denied any knowledge of the issue! Currys Customer Services denied any knowledge of the issue on the phone (and never replied to my letter!). The BBC Transmission Services Team (responsible for the transmssion Transmitters) denied any knowledge of the issue! Which? Magazine TV Testing Team who award LG Voluminous numbers of "Best Buy" TV's - they had not heard of the issue - and then said it would not affect their "Best Buy" Statu for the "Best Buy" sets with this problem as receiving ALL Freeview Channels is not part of their testing criteria!!! Is it any surprise I gave up and took my set back for a refund on my LG Set!! Then we get to the next LG Scandal - Their large number of 2020 "New Sets" that have "Lost" a large number of their Catch Up Aps that their sets had in 2019!! These include ITV Hub, More 4, My 5 ... again!! Again they do nothing about it - stuff the customers! I am informed by a TV Trader that the "Lost Apps" are due to LG having allowed their Licences for these Aps to lapse. They say they are going to be restored - Presumably LG just decided to miss out a complete year and renew the Aps in 2021? Again - many 2020 LG Sets continue to get "Which Best Buy" Status - with the comment that - it's a pity these popular are missing! LG really have a cavalier attitude to UK Customers!!

At least LG are now admitting the problem exists - 6 months ago they were not admitting that they knew anything about it. We all ought to be complaining to the Consumers Association "Which?". They are losing credibility by continuing to rank so many LG TV's as "Best Buys" and making no mention of this "Limitation" of the sets. If "Which?" start contacting LG then something might happen!!

Geren's post is interesting to read. It basically tells us that LG know the issue but that in feeling "let down" by Freeview, and some of the Freeview "Member Channels" they are digging their heels in, taking what they see as the "Victim Position" and deciding that their Customers (us who buy the sets) can just be disappointed, let down, and put up with it! They could resolve the issue with a Software Upgrade - but they are not going to because they are cross with Freeview and the Channels. So the TV buying customers can get stuffed! I don't know where the comment - "Can only not receive TWO Channels comes from". My set was an LG50UM7600PLB (a Which? "Best Buy" !!!). This Set did not show ANY of the 11 x Data Stations on Freeview Channel 33. All these Channels just threw up the "Invalid Service" sign. One of these Channels was "261" - Racing TV Channel - for which I pay a Monthly Subscription!! Obviously I was not very happy I could not receive it, and my complaints to LG got nowhere!, Through my personal investigations (as we have all undertaken), I finally discovered the reason why I could not see the channel I was paying my Subscription for! Like all of you I was totally amazed and unimpressed. Faced with a disinterested LG, and a total impasse from all those involved, I returned my LG set, and, as mentioned on one of my previous posts, I got my full refund from Curry's. That was over 6 months ago - and this issue is still going on, and will soon be entering its THIRD YEAR! LG and Freeview really don't care do they, and Which? Magazine continue to rate many LG Sets as "Best Buys"!! "Buyer Beware" indeed!

Another interesting Point - The set I bought was rated as a "Which? Best Buy"!!! After I had returned it to the store I complained to Which? that they were rating a TV Set as a "Best Buy" (they have a lot of LG Sets as "Best Buys"!) when it didn't even receive the full range of Freeserve programmes that it should! They looked into it and responded to what I was saying by stating that the Freeserve Reception was not one of the Criteria that they tested when reviewing TV Sets! So it's a great set with a great picture - but the set just doesn't receive all the TV stations that it should!! You couldn't make it up!!

You are both right to be frustrated and annoyed, and you are correct LG do know all about it and are doing nothing about it at all. They have had 2 years to resolve the issue. I registered 2 x complaints with LG Customer Services but to no avail. I did return my LG TV to Currys and got a full refund. Currys "Top Tech Man" at their Flagship Cambridge Store claimed to know nothing of the issue. I did write to Currys Customer Services and complained but never got any response to my letter! Freeview themselves also claim to know nothing about the issue. We are all fighting against a conspiracy of silence! Just return your set for a refund and try and embarass them into action by flagging the issue on Social Media!

Hi, Yes it just goes on and on.... You cannot believe that LG have known about this since October 2019 and yet have done nothing about it! It demonstrates an absolute contempt for their customers - and still people like Which? Magazine (a Consumer "Champion"!) rate LG TV after LG TV as "Best Buys". It amazes me the lack of interest I have encountered from Which? Magazine, Freeview Technical Services, Racing TV themselves, and the BBC TV Transmissions Team (responsible for the Transmitter Sites and Transmission Methodology)!! As for LG "Customer Services" they ought to be prosecuted under the Trades Descriptions Act for calling themselves a "Customer Services" organisation/department!!

HI, I have been interested to read all the entries on this subject. I purchased an LG50UM7600PLB TV on 23rd May 2020. I have exactly the same problem you have all been debating. What really annoys me is that after extensive research I bought this TV as it was listed as a "Which?" - BEST BUY!! I will be liaising with them about this issue. I got the TV from Currys at what I thought was a very good price! Now I know why! Now I have the grief of returning it - fortunately I am within the 30 Days from purchase period - hopefully the return will be accepted and I will probably look at getting a Samsung TV instead!!