Hi,
Thank you for your response.
The supplier of the application(DSTV) mentioned that the application is available on the software/firmware that runs on the TV. The supplier of the application does not mention any model that is is not running. It must be LG that does not make the application available on all models that is running the LG webOS that the supplier of the app requires. Maybe LG wants us to buy new TV's. The app is available in South Africa and the TV is also set the correct region and country. We got the app running on Samsung and Apple.