Note to LG User Support Issues:
March 28, 2021
This isn't a question as much as a solution to an issue I encountered with my new LG Smart TV.
After receiving the unit I was impressed that the remote had a Prime button. This made access to Prime easy and we used it several times. Then, all of a sudden, I wasn't able to access Prime. I tried everything. I called Amazon thinking the problem could be with them. No problems on their end.
I should tell the reader the error I was receiving when I tried to access any on-line app: "NO INTERNET CONNECTIVITY". A real puzzlement since the TV showed a strong signal.
Then I called LG technical support. The helped me go through the Wireless Connectivity process. That didn't work. The long and the short of this information is that I spent most of the day on a Monday, Tuesday, Wednesday talking with various LG techs. One tech had me try connecting using the hot spot on my iPhone. After repeatedly working with the process, I finally connected. The TV connected to the internet immediately and worked fine. It also showed the TV was not "at fault". The consensus with several techs confirmed that internet was internet and should be available. One tech said it was a problem with the Firewall of my security software. I contacted them and was advised that software resided on the PC and not on a TV. Hence not a problem there.
Finally, the issue was elevated to level 2 at LG. That tech said: "Let's check with the router provider to see if something might be blocking the signal." We accessed a tech at Netgear, and within about five minutes he found the problem. After accessing the router using the IP address, the first screen he looked at showed the connection to LG******* was BLOCKED. No one could give me a reason why blocking could occur when that issue was not initially there. Unblocking that entry solved the problem!
What is interesting - and frustrating - to me is that out of approximately ten different technicians – Amazon-Prime, LG, technical department from the store where the item was purchased, the internet provider, the security company software, 'friends', relatives, etc., none suggested the ROUTER!
SUGGESTION: CHECK THE ROUTER FIRST FOR CONNECTIVITY ISSUES!
I trust this is of help to others that may experience a "Non-Connectivity" issue with their smart TV.
