philipD

I now have exactly the same issue on an LG OLED55C9PLA connected to a Marantz Cinema 70s AVR after the LG firmware "upgrade" to version 05.30.40 last week. Everything was working perfectly before - turn the TV on from standby, the AVR would power up via CEC, after a few seconds a "Marantz Amp Available" banner notification would appear on the TV and sound would be delivered from the amp over the HDMI eARC connection. Now when the TV is powered on the AVR is again powered up but there's no "..Available" banner and no sound. If the TV is now powered off and on with a c.5 sec delay then everything works as before, or independently powering on the AVR before the TV (requiring a different remote control, so a pain in the rear) will also work. Swapping the TV Settings Sound output away from HDMI and then back has no effect. Agree that this seems like a timing issue - it will work maybe one time in ten, more often when the TV has only been powered down for a short while. Looked on the web for any option to downgrade the firmware to 05.30.25 (?) but seems fraught with risks of a bricked TV. Very unhappy about this - can someone from LG please comment??

Looks like a recent update to the itvX webOS app has cured this problem. Not done extensive testing, but watched a few programmes and no instances of the blank screen where there would have been several on the old version. Still no Live TV option though..

Hi - There is a feedback form on the ITV site here: https://itvx-form.kustomer.support/contact/itvx-contactform-S1iw1IuGo Gave them full details of the fault, received an annoying "try turning it off and on again" response but if enough people report the same issue they may actually try to resolve it?

I find WebOS, in conjunction with the LG Magic Remote, pretty good, certainly in comparison with other TV UIs I've tried (and that includes Sony / AndroidTV). The ITVx debacle seems entirely an own goal by ITV and is the 1st significant issue I've had with it.

Also have the stuck My Apps "needs update" issue for my Emby app, and corrupt state for ITVHub / ITVx .. Back on topic, do other involuntary LG ITVx Beta testers have an infuriating bug where the picture will vanish to a black screen after any ad break leaving sound only, recoverable only by exiting and then restarting / resuming the programme, often needing several attempts?? Tried last night's WebOS update, just in case, but no difference 😡 C9 55"

Manually updated from the App Store on my 55" C9 but it's a mess. "My Apps" still lists ITV Hub, not ITVX, is shown as locked / unavailable and the ITVx app has an infuriating bug where the picture will vanish to a black screen after any ad break leaving sound only, recoverable only by exiting and then restarting / resuming the programme, often needing several attempts. Makes the whole thing virtually unusable, I guess announced with a fixed launch date before anyone had asked the developers how long it would take to release in a workable state!