lldiegoll

Open ticket in LG, I did that and they said they passed it on to technical support, who knows if more people do it they'll solve it with a firmware. One thing I noticed if you turn on the TV with voice command, this problem tends to decrease, say turn on the TV, then volume 15 (example) doing this, it stopped being silent for a while.

This problem !! BRASIL

Você precisa ativar o SPEAKER TV no LGTHING.

Here, sometimes when I give a command via ALEXA, the sound on the TV is MUTE, I have to unplug it for the sound to come back, does anyone have this problem? I already factory reset, I did all procedures on LGTHING, ALEXA all commands work on/off, change HDMI, open APP, but sometimes the SOUND IS MUTE.Here, sometimes when I give a command via ALEXA, the sound on the TV is MUTE, I have to unplug it for the sound to come back, does anyone have this problem? I already factory reset, I did all procedures on LGTHING, ALEXA all commands work on/off, change HDMI, open APP, but sometimes the SOUND IS MUTE... bug firmware?

Here, sometimes when I give a command via ALEXA, the sound on the TV is MUTE, I have to unplug it for the sound to come back, does anyone have this problem? I already factory reset, I did all procedures on LGTHING, ALEXA all commands work on/off, change HDMI, open APP, but sometimes the SOUND IS MUTE.

I have the same problem, when it's on OPEN TV and I say ALEXA OPEN YOUTUBE, it opens but the videos don't come out with sound and if I go back to any other APP (NETFLIX/PRIME/TV/HDMI) the sound doesn't work anymore, I I have to unplug it to get the sound back. Firmware bug? Did you manage to fix it?

Good afternoon, I bought the LG C2 TV 30 days ago, everything works normally, now I went to use the ALEXA function: I have an ECHO DOT 3, I did all the procedures, I downloaded LG THINGS, I ACTIVATED THE TV SKILLS, the TV SPEAKERS, I linked the accounts EVERYTHING PERFECT, all commands work: TV ON/OFF, SOUND UP/DOWN, CHANGE CHANNELS, CHANGE DOORS, OPEN APPLICATIONS NETFLIX / PRIMEVIDEO, etc etc .... But after a while the TV is MUTE, NO SOUND comes out in ALL CHANNELS, IN ALL APPLICATIONS, not even turning the TV off using the CONTROL BUTTON or VOICE COMMAND does the SOUND work.... Only when I unplug the SOCKET does the SOUND come back... .but after some time the same thing happens.... I reset the television from the factory and redid all the procedures and the same thing.... This also happens when I give a command to open NETFLIX/YOUTUBE the sound sometimes stops. I did the ALEXA only through the TV APP without the ECHO ... and the same problem happens. Could it be some SOFTWARE BUG? My TV is updated until TODAY 12/29/22 with the latest FIRMWARE, ALEXA is also updated.