StanJ

If you already have image retention or OLED burn-in, there's nothing you can do to remove it. As prevention, you can run the pixel refresher periodically, make sure screen shift is on and keep the logo luminance setting to low. But if you already have image retention then you should contact LG Customer Service and seek a solution for a replacement TV through them. Their email is [email protected]. Years ago, I had a LG OLED 55E6P TV and the CNN logo started to burn in. They were great about it and offered me a pro-rated discount towards a replacement TV. Give it a try.

You should also add that all OLED TV's have an embedded "screen saver" that cannot be turned off. It is there to prevent image retention or "burn-in" but that prevention method interferes with a lot of apps, especially Plex. Whenever I use Plex to play music from my central media server either via Fire TV or directly in the LG WebOS software, it will time-out after about 20-30 minutes, When that happens, it disconnects Plex from it's source (my central NAS) and creates an error that can only be corrected by rebooting the device. It does not happen on regular LED TV's which makes sense since they are not susceptible to image retention or burn-in. Usually the remedy is to make sure the image on the screen changes or refreshes after a period of time and with Plex music, that happens about every 3-5 minutes when the song finishes playing and the next one loads. So I really don't understand why LG keeps this onerous screen saver in place. Please remove it or allow the use or the Plex app to disable it.

Thank you for your reply. I kind of thought that was the case, but just wanted to see if anyone might have found a way. I do understand the issue with OLED burn-in, it happened to me a few years ago and LG was great about replacing it. So they probably want to limit their exposure to the possibility of it happening. I just wonder why other OLED manufacturers don't force you into screen saver mode. Anyway, thanks a lot.

I've seen an older thread on this topic but it doesn't look like anyone found a solution to disabling the screen saver, so I'll try a new one. On virtually all my LG TV's (I have three OLED's and two LCD), the screen saver interferes with my music app (like Plex, Spotify or Amazon Music). I mainly use Plex for playback of my music which is stored on a central server (NAS) and from the app loaded on a Fire TV stick or cube. After about 20-30 minutes, the album art and other related music information (lyrics, song title, duration, etc) all goes black. If I run Plex (or Spotify) directly on the LG TV via the LG Content store app, the screen saver with fireworks always comes on in about 2 minutes. I've tried all the different methods to disable the screen saver function including turning off the Timers, Auto Power Off, HDD Storage, etc. I also tried opening the hidden menus by pressing the mute button 5 times but that menu didn't have anything relevant. Interesting is that the screen saver doesn't come on when using Spotify on a Fire TV stick or if I playback music through a USB device. But i don't use those methods often, mainly Plex to access my music server where I have about 500 CD's stored in ALAC format. Has anyone found a way to disable the screen saver function? I know the logic for having it (to prevent OLED burn in) but I'm not leaving the same image on for more than the song duration (about 3-5 minutes). It's annoying to check the screen for the a music title or see who is on only to find a black screen looking back. Thanks for any help.