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Netflix buttons keep switching after the latest update

cptl

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cptl Newbie

cptl

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Hi,

My problem is that my Netflix app on my LG tv (OLED65B13LA) keeps selecting the leftmost button, it's impossible to scroll the cursor to the right to select another button. I tried resetting the tv to factory defaults - after installing Netflix again the issue is exactly the same.

I also tried disconnecting the tv from power for a few minutes. Plus I contacted Netflix, but they said I need to contact TV manufacturer before they log a possible bug in the app :/.

My Amazon Prime app works perfectly fine on the same tv.

Any thoughts?

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cptl Newbie

cptl

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This has been solved by LG tech support - it was one of the devices plugged to the tv that was causing trouble. After unplugging all HDMI cables and plugging them back again, everything works like a charm.

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JFBN Newbie

JFBN

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Thank you very much. Your solution helped to me also, I had same issue one year already, however that time LG neither Netflix support didn´t helped. Only what I have to add, in my case wasn´t problem caused by HDMI, but by USB. Solution was the same - just disconnect USB. Many thanks

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