Quantcast
Jump to content

  • 0

Question

Posted

Another unwanted update, bringing unwanted changes and now my Cambridge Audio soundbar is screwed.

My LG TV just performed an auto update to WebOS 13.30.56. When the TV restarted, all I now get out of the ARC connection is a constant loud buzzing, no programme audio. Well done LG software team. A triumph! 

I have tried resetting the soundbar (it plays fine if I plug in an external device) but all I get from the LG TV is BUZZZZZZZ. I tried restarting both the TV and the Soundbar: BUZZZZZZZZZ. I tried a new HDMI cable BUZZZZZZZZ. So what do I do now?? I did not want this OS update, it brings nothing to me and everything was working perfectly before the update and sound on the (awful) inbuilt LG TV speakers is working, but the ARC audio output to my rather lovely Cambridge Audio soundbar is now, since the Web OS update, just a constant BUZZZZZZZ. I decided to try the Optical output of the LG connected to the soundbar instead. The soundbar is flashing "AUDIO ERROR" at me (I have tried all of the different audio output format options, all with the same result).

It really pi$$es me off when software teams release badly executed updates that break their customers devices. We are not your R&D test department LG, we are paying customers with whom you lose trust, brand loyalty and future sales when poor engineering teams release software updates that are not fully tested. God only knows what LG have done here but after 2 hours of trying to resolve an issue THEY caused on my setup, I have given up.

Has anyone else had this issue and have suggestions please? I have tried to contact LG using their Email Support function, wading through the multiple layers to get to the right page and spending time typing up all the details of my support request, etc, but no response yet (other than the automated bot stuff).

Thanks.

1 answer to this question

Recommended Posts

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.

Guest
Answer this question...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

  • Similar Topics

    • By John Nguyen
      Just got a new 55in C4 and a Denon DHT-S316 Soundbar. With my very old LG I like to have the TV connected to the speakers during the day and in the evenings I would switch to bluetooth headphones. I could easily turn off my headphones and switch back to the optical sound output with no issues.
      However I tried this and while I connected my headphones with no issues, once I disconnected I couldn't get the sound to come back through the sound bar without having to with the TV and sound bar off which feels crazy at this point in time and the cost of the TV when my very old LG did this with now issues.
       
      Any suggestions much welcomed.
    • By MaheshD
      What is the latest LG web os support for TV model 49UJ752T-TB. Currently in this model of my LG tv showing 3.9.2, also neither I am not getting automatic updates not manual. Because of this certain apps are not available to my smart tv. Some of these apps are sony liv, jio, tata binge etc. 
      I req to plz help me how I can update lg web os for my TV model and which is the latest supported currently.
    • By MaheshD
      What is the latest LG web os support for TV model 49UJ752T-TB. Currently in this model of my LG tv showing 3.9.2, also neither I am not getting automatic updates not manual. Because of this certain apps are not available to my smart tv. Some of these apps are sony liv, jio, tata binge etc. 
      I req to plz help me how I can update lg web os for my TV model and which is the latest supported currently.
    • By helgelino
      Since the new Firmware my HDMI external Device (my Amp) in the universal Setting is lost after every Day. So i cant regulate the Volume, till i select it once again the day....
      Please fix, there was no Problems many Month before.
    • Solution For That Pollution
    • By Cihanimus
      I used to have a JBL soundbar, connected via ARC. Now I switched to Denon soundbar again with ARC connection. But my tv doesn't turn off now, although all other functions are working fine on the remote. Any idea?
×
×
  • Create New...