Quantcast
Jump to content

Follow along to stay updated on LG's latest launches!

LG TV Doesn't Turn off while Denon Soundbar is connected via ARC

Cihanimus
 Share

Recommended Posts

Cihanimus Newbie

Cihanimus

Posted
Posted

I used to have a JBL soundbar, connected via ARC. Now I switched to Denon soundbar again with ARC connection. But my tv doesn't turn off now, although all other functions are working fine on the remote. Any idea?

  • 3 months later...
Buymode Apprentice

Buymode

Posted
Posted

This problem can occur due to a few reasons:

  1. HDMI-CEC Settings: Make sure that HDMI-CEC (Consumer Electronics Control) is enabled on both your TV and the soundbar. This feature allows the devices to communicate with each other. If it's already on, try turning it off and then back on to reset the connection.

  2. Update Firmware: Check if there's a firmware update available for your TV or soundbar. Sometimes, an update can fix bugs or improve compatibility between devices.

  3. Power Settings: Look into the power settings on both your TV and soundbar. There might be a setting preventing the TV from turning off when the soundbar is connected.

  4. Reconnect Devices: Disconnect the soundbar and turn off the TV. Wait for a few minutes, then reconnect the soundbar and try turning off the TV again.

If none of these solutions work, it might be worth contacting LG or Denon support for more specific assistance.

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.

Guest
Unfortunately, your content contains terms that we do not allow. Please edit your content to remove the highlighted words below.
Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

×
 Share
Go to topic listing

  • Similar Topics

    • Batman
      While watching TV, the screen suddenly goes blank and then this message appears  'The app needs to close to save memory'
      By Batman
      Device Name:-                                       [LG] webOS TV QNED756RA
      Product Name:-                                     LG 43QNED756RA AEK
      Product Number:-                                  95734309GGP74EKFLJP
      Serial Number:-                                     309MAUAGGP74
      webOS TV Version:-                              webOS24 / 9.2.1-42
      Programme Mode:-                               Antenna
      Software Version:-                                 23.21.30
       
      Recently while watching TV, the screen goes blank and then this message appears  'The app needs to close to save memory'  then the TV reboots to the program being watched.
      Any help and information as to what causes this would be appreciated.
       
    • hollean
      Problem simultaneously using hdmi soundbar and headphones in 3.5mm jack
      By hollean
      I've just purchased an OLED48 C44 LA which comes with a US 60T soundbar. I've connected the soundbar to the HDMI earc socket. Because my hearing isn't too good I'd like to also have some heaphones plugged into the 3.5mm socket so that both the hdmi earc and 3.5mm socket have sound simultaneously. I've been into accessablity menu and the listen together option doesn't appear to offer both hdmiearc and 3.5 mm simultaneously. Has anyone found a solution to this problem?
      just to be clear, There is a setting which permits TV speakers plus wired external headphones. I just haven't found a setting which allows HDMI earc soundbar plus wired headphones.
       
    • DeeDeee
      Best soundbar to pair with C4 55"
      By DeeDeee
      Wondering if anyone has any knowledge of, or opinions about, the best soundbar to go with a 55" C4, fir clear dialogue?
    • Regis Wheeler
      Issue configuring IR based control, and optical audio soundbar
      By Regis Wheeler
      Apparently, the LG model OLED55CSPUA has an issue with the external device power on/off control. I can configure the IR Bose soundbar well enough, as setup sequence tests it good to control soundbar power. but after exiting the setup, when i press the external device power button on the remote, the TV just wants to cycle through the setup again.  It doesn't toggle soundbar power, just cycles back to the setup.   i have tried factory settings reset and verified that there are no other devices on the TV.
    • Get More For Your Device
    • Beushaw
      Latest Web OS Screwed my Soundbar
      By Beushaw
      Another unwanted update, bringing unwanted changes and now my Cambridge Audio soundbar is screwed.
      My LG TV just performed an auto update to WebOS 13.30.56. When the TV restarted, all I now get out of the ARC connection is a constant loud buzzing, no programme audio. Well done LG software team. A triumph! 
      I have tried resetting the soundbar (it plays fine if I plug in an external device) but all I get from the LG TV is BUZZZZZZZ. I tried restarting both the TV and the Soundbar: BUZZZZZZZZZ. I tried a new HDMI cable BUZZZZZZZZ. So what do I do now?? I did not want this OS update, it brings nothing to me and everything was working perfectly before the update and sound on the (awful) inbuilt LG TV speakers is working, but the ARC audio output to my rather lovely Cambridge Audio soundbar is now, since the Web OS update, just a constant BUZZZZZZZ. I decided to try the Optical output of the LG connected to the soundbar instead. The soundbar is flashing "AUDIO ERROR" at me (I have tried all of the different audio output format options, all with the same result).
      It really pi$$es me off when software teams release badly executed updates that break their customers devices. We are not your R&D test department LG, we are paying customers with whom you lose trust, brand loyalty and future sales when poor engineering teams release software updates that are not fully tested. God only knows what LG have done here but after 2 hours of trying to resolve an issue THEY caused on my setup, I have given up.
      Has anyone else had this issue and have suggestions please? I have tried to contact LG using their Email Support function, wading through the multiple layers to get to the right page and spending time typing up all the details of my support request, etc, but no response yet (other than the automated bot stuff).
      Thanks.

WEBOS FORUMS

MORE SECTIONS

FOLLOW US ON

×
×
  • Create New...