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Magic Remote Pointer and other Issues

Speedemon

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Speedemon

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I have a UK6300 LG TV. It has always worked faultlessly. However it now will not show the pointer unless I restart it and then it only there of only for 20 seconds and then it is gone. The LAN cable notification constantly disconnects and reconnects. The Web Browser no longer opens on my selected page. The Software version is the latest and when I tried to manually update the software in case the auto update got corrupted it will not recognize the USB drive as having the software on it. The software browser version is 05.50.15.

Any ideas what to do. I have two other LG TV's and all work perfectly.

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davexnet Contributor

davexnet

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In general, it's not possible to reinstall the same firmware via USB that's already installed in the TV, it does a version check,

doesn't recognize newer software and doesn't proceed.

First troubleshooting step is to unplug the TV from the power cord and let it sit for 15 minutes.  While it's unplugged you can also hold in the

TV's power button for 30 seconds to help drain any residual voltages.

Plug it back in and recheck the TV.  If the above did not help, you can try doing a full reset (It will be like when turned on for the first time)

You'll find it in settings/general

Also put fresh batteries in the remote control

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davexnet Contributor

davexnet

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Sorry to hear that. 

Have you tried unplugging all HDMI/USB/Ethernet cables/devices and turning on the TV to see if any issues

can be detected?  Then plug them back one at a time, ethernet first, to see if you find any correspondence

with the problems.  Sometimes, just reseating these things will help.

For further options call LG support.

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