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Help! "Factory Mode: Press INSTOP to go to User mode" is floating across my screen
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By David Daul
My magic remote and my Roku remote stopped working for turning off power so I performed a factory reset after troubleshooting to get the remote working. I am now stuck at the 1st screen of the Factory Reset which says "Press the OK Button(wheel) on your remote." Well... this really stinks because the remote doesn't work!!! I have tried a USB mouse, a new magic remote, other LG Remotes with no luck. I have also tried using the button on the bottom of the tv. And, I contacted support which was just an exercise in redoing everything I had already tried... No Luck!!
This is a Nano Cell 55NANO81ANA which is basically just a big brick now since I cannot even use any of the inputs. Does anyone have a trick for getting past this initial screen???
Thanks for the help.
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By Hasan Ghasabi-Oskoei
I have recently purchased an LG 55QNED86 television. I am located in Iran. Everything seems to be working fine, but when I click on any of the options, it tells me I must first consent to the LG Smart TV user agreement. However, I then get a message saying "Unable to load user agreements - a server error has occurred ......"
Can you help?
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By atcronin
I remember when I first bought the TV in Nov '23, it would switch into PC mode (setting the HDMI input to PC) automatically when first connecting my RTX 4090 PC. This behaviour was fine as the TV was indeed being used for PC Gaming.
On my RTX 3050 HTPC I could disable PC mode by changing the input back to HDMI1. This would restore all picture settings options. This change would persist until the HDMI cable was physically disconnected/reconnected. Again, this behaviour was fine for my HTPC where I preferred having access to all the picture settings options vs 444 passthrough.
Now PC mode is reactivated after every Cold Boot (Shutdown > Power On) but not from Warm Boot (Restart).
It is a 'silent' PC mode as the input label does not change back to PC, however the same picture settings are greyed out like in PC mode. Switching the Input label from HDMI1 to another non-PC type disables PC mode again and restores the full picture settings.
I was using the RTX 3050 in my HTPC for a few months after I purchased the TV and did not experience this issue. After a few months I switched to the RX 7600 and continued to not experience this issue. I recently tried going back to the Intel iGPU on the HTPC and discovered this issue. I thought it might be an intel bug, so I reinstalled the RTX 3050 and found the issue again. I've gone back to the RX 7600 as it does not suffer this issue.
I have Game Optimizer options disabled (VRR, Freesync, ALLM), 444 Passthrough Disabled, QMS Disabled.
Intel and Nvidia GPU options tried:
Change output from RGB to YCBCR = no effect
Disable "Text Content Processing" on intel = no effect
Change "Content type reported" on Nvidia = no effect (Movie does activate film maker mode)
Also noticed that on the 3050 the TV switches to PC mode during POST (picture settings disabled in BIOS), while on the Intel iGPUs PC mode activates during Windows startup (picture settings enabled in BIOS, disabled at Windows login screen).
Testing performed on Win11 24H2, however also experienced the issue when testing LibreElec(Linux Distro for Kodi) on the intel iGPUs (didn't test Nvidia in LibreElec as unsupported).
Affected GPUs: UHD Graphics 730 on Intel i5-11400 and i3-12100, Nvidia RTX 3050
Unaffected GPUs: AMD RX 7600, Nvidia GT 1030
I've noticed that on the RX 7600 and GT 1030 the SPD Info Frame are blank/Unknown.
While on the UHD 730 - Product Description: PC, Vendor Name: Intel, Source Info: PC
and the RTX 3050 - Product Description: GeForce RTX 3050, Vendor Name: NVIDIA, Source Info: PC
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By Maggie
The replacement remote for our lg tv (65uq7070zue) stopped working yesterday while i have kids home on winter break. I ordered a voice magic but even though i checked the specs several times and made sure the model number was specifically mentioned it won't pair and lg says it's the wrong remote. I stupidly reset the tv during this not thinking that it would totally unpair the tv from my phone remote app and it's now stuck on press the wheel/ok screen. I've ordered a lg brand remote but it'll be a couple days and it was supposed to be our movie day. Is there any way to switch the hdmi with it stuck on this screen so we can use the fire stick or playstation? Two universal remotes, one specific to lg tvs, have failed to accomplish anything as well.
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By Pranay Mokida
I’d love to see a new feature in the next software update where the sound mode automatically adjusts based on the app being used. For example, when opening music apps like Apple Music or Spotify, the sound mode could switch to Music Mode, and for streaming apps like Netflix or Prime Video, it could switch to Cinema Mode.This addition would make the user experience so much smoother and more convenient!
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Question
Peter Payne
I have a LG CX 55 2023 TV and like it. I use it for work, and the dimming-after-1-minite feature is super frustrating. So I used the instructions here (
But when the TV turns on a few hours, I've got an ugly window saying "Factory Mode: Press INSTOP to go to User Mode. Press Green Key 7 times to go to User Mode (user remote control.)
I hate this menu, and I hate having the ability to turn off zoom on a TV I'm using for work or youtube. Can anyone help me solve this issue and get rid of the monitor? I have another LG TV purchase on hold while I determine if there's a way to do this to my satisfaction or not. If they really have messed up LG TVs by making no way to turn off the dimming, I will also find a way to return my current TV to Costco despite having used it for six months.
When I tried this before, I learned that the INSTOP button will do a complete factory reset. This is NOT what I want, unless I really have no way to turn off the dimming. In which case I will cancel my other LG monitor purchase and make other plans.
1 answer to this question
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