LG Channels not working. Location issue.

[jcol5786]

Hello,

A few years ago I bought a 43" LG Model 43UK6200PUA, manufactured in 2018. I'm from Canada but I purchased this TV in the US. It was a store demo unit on for a great price. I took it home to Canada, set the location to Canada and setup up in our bedroom.  It has been working fine with our Fiber TV service as well as Netflix, Amazon etc. We also to have a 60" LG TV in the living room which was purchased in Canada. This TV is similar in age to the one in the bedroom. Recently I started watching the LG channels on the living room  TV. I hadn't really paid much attention to them before but now I enjoy them. My problem is that the LG channels do not work on the bedroom TV. I suspect because it was purchased in the US but located in Canada. With the location set to Canada the LG channel guide populates and shows what's on however when I select a program I get the following message.

LG Channels can't be serviced if a user changes 'LG Service Country' from Settings. In order to use LG Channels service, please restore 'LG Service Country' to its condition of original purchase

So if I change the location to the US I get this message.

Sorry, LG Channels is not available in your location. Please set your location to your current location in the settings. If you are in the service area, please visit www.lgappstv.com for help.

As you can see the messages sort of contradict each other also the website mentioned www.lgappstv.com is not working. I suspect that the location for this TV is set to the US at some deeper level. Any help would be greatly appreciated.

[LG TV Channels do not work]

Yes, the same thing happens to me with the LG TV bought at Costco in the USA, & I brought it back to Canada. This is a BUG LG SHOULD FIX.
I'm sure people from Tijuana etc. also have this problem with LG TV bought in the US & brought back to Mexico.
Wake up LG, cross border shopping exists with USA (& I'm sure in Europe too)!

I previously bought a Samsung TV at the US Costco & brought this back to Canada, & ALL SAMSUNG CHANNELS WORK IN CANADA.

I returned the LG TV since the LG CHANNELS DON'T WORK IN CANADA, when the TV is bought in the US.  I'll NEVER BUY A LG TV AGAIN!