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HI All

 

I wondering if any help can be provided as I just purchased the LG C4 TV but having trouble getting any sound from my SC-HT500 Panasonic Theater Surround sound system having tried connecting to all four ports. I managed to connect to the universal remote via management of setting where the theater system powers up in which it's getting recognized but not getting and sound with no signal.

 

Please see screen shots along with manual of the surround sound system 

Is there anything I'm missing in the set-up that I should try?

Universal Control Settings.jpg

HDMI 2 - Universal Control Settings.jpg

No Signal.jpg

Panasonic_SC-HT500.pdf

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  • 2 weeks later...

Since your surround system powers on but there's no sound, try checking the audio output settings on your LG C4 TV. Make sure it's set to output sound through the correct port (like HDMI ARC or optical). Also, double-check the input settings on your SC-HT500 to ensure it's set to the right mode. If that doesn't work, a firmware update on either device might help. Let me know if this works!

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Thank you for your response.

I have tried all HDMI ports having been advised by Panasonic that I should be using port 2 with eARC active.

Out sound settings has been selected and than selecting the port in which time I also tried using the other ports.

Please note I'm using a converter to audio in with the right mode.

TV has the Latest firmware installed. 

Thanks for helping me troubleshoot this issue.

i have attached a copy of the Panasonic surround Sound System.

 

Panasonic_SC-HT500.pdf

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  • 4 weeks later...

You are most welcome! If you’re having any issues with your TV or sound system, don’t worry! Just like our friend troubleshooting their Panasonic surround sound, you can ask for help. It’s a good idea to try different HDMI ports and ensure everything is set up correctly.

 

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