Hulu Plus

[Alex]

 

Hulu Plus webOS TV App Review. Please post your thoughts on this app. Thank you.

[Jayson Seguinot]

I Have a lot of problems with this app. Stop working and closed. Subtitles appear and desappear every few seconds. I contact hulu about the problem but they just make a lot of questions and anything works. 

 

This is a copy of our interaction...

 

They just give me a couple of months free and anything change since the last email.

Re: Hulu Support Follow Up

Inbox

x 

 

[email protected]<script data-cfhash='f9e31' type="text/javascript"> /* */</script>

Jul 29

 

to me 

## In replies all text above this line is added to the ticket ##

 

Luis, Jul 29, 6:03 AM:

Hi there,

 

Thank you for reaching out to us. I'm sorry for the trouble with our iOS Hulu app. We're happy to inform you that our developers have pushed a fix with Apple. When you have a chance, please update our Hulu app (v. 4.4.2) in the Apple App Store. This should fix the issue you were encountering.

 

I hope this helps. Please let us know if the issue persists after the update.

 

Thanks,

Luis

Hulu Support

 

P.S. If at any time your issue is addressed or you'd like to end this conversation, let us know by replying “ALLSET”

 

Message-Id:GCEXGN14_55b8cf279f032_3c0a3fa3ad8cd32851843e_sprut

 

[email protected]

Jul 31

 

to me 

## In replies all text above this line is added to the ticket ##

 

Cristhian M., Jul 30, 9:33 PM:

Hi Jayson,

 

Thank you so much for your patience in troubleshooting this issue with us. Since the first set did not seem to help, can I have you try this alternate set of DNS addresses?

 

Primary: 8.8.8.8

Secondary: 8.8.4.4

 

We look forward to hearing the results.

 

Thanks,

Cristhian M.

Hulu Support

 

P.S. If at any time your issue is addressed or you'd like to end this conversation, let us know by replying “ALLSET”

 

Message-Id:GCEXGN14_55bafaac99acb_6d2a3fd1736cd32c1461e2_sprut

 

Jayson J. Seguinot <[email protected]>

Jul 31

 

to support 

I just try it again and the problem still there... I have Netflix 4K & Amazon Prime 4K, Crackle & VUDU and they work like a CHARM. Only HULU give me this problem. HULU in my PC or TABLET run very well too. I think is the APP. Something is bad programing or something like that.

 

 

 

On 7/31/2015 12:33 AM, [email protected]wrote:

## In replies all text above this line is added to the ticket ##

 

Cristhian M., Jul 30, 9:33 PM:

Hi Jayson,

 

Thank you so much for your patience in troubleshooting this issue with us. Since the first set did not seem to help, can I have you try this alternate set of DNS addresses?

 

Primary: 8.8.8.8

Secondary: 8.8.4.4

 

We look forward to hearing the results.

 

Thanks,

Cristhian M.

Hulu Support

 

P.S. If at any time your issue is addressed or you'd like to end this conversation, let us know by replying “ALLSET”

 

Message-Id:GCEXGN14_55bafaac99acb_6d2a3fd1736cd32c1461e2_sprut

 

 

[email protected]

Jul 31

 

to me 

## In replies all text above this line is added to the ticket ##

 

Cristhian M., Jul 31, 7:25 PM:

Hi Jayson,

 

Thank you so much for your email. This issue look like will require a much deeper investigation so I need to gather just a few more details in order to send over to our developers. Can I have you answer the questions below?

 

-Please play the kid's show "Spongebob SquarePants". Is the issue happening with that show as well?

-When approximately did this issue start?

-You mentioned that it happened with all the shows and episodes you tried. Can you provide a few examples of shows you tried? Can you try a foreign language show (like an anime or Korean Drama) to see if the issue happens on them as well?

-Can I have you navigate to the HELP and INFO section under the SETTINGS option inside the Hulu App. Can you let us know what version of the Hulu app your TV has installed?

-Who is your internet service provider and what part of the United States are you located in?

-Can we have you visit ( www.whatismyip.com ) and let me know the IP address it shows?

 

We hope to be able to find a resolution as soon as possible and we once again thank you for your continued patience. We look forward to hearing from you.

 

Thanks,

Cristhian M.

Hulu Support

 

P.S. If at any time your issue is addressed or you'd like to end this conversation, let us know by replying “ALLSET”

 

Message-Id:GCEXGN14_55bc2e005d075_66df3fa6660cd33898092_sprut

 

Jayson Seguinot <[email protected]>

Aug 1

 

to support 

1. Still doing the problem on "Spongebob SquarePants". I send a video for your confirmation.

 

2. Since I have HULU I have the same issue on the TV. I use to have other issue on my TABLET but they update 2 days later and now is working like a CHARM. In the TABLET was that video stop working. And APP Crash. But thats already fix.

 

3. Parks And Recreation, Family Guy, South Park, "The Chaperone" Movie, ETC... Everything I try do the same... problem.

 

4. I found that info under Help & Info Section. No on SETTINGS.

Name: LG TV

Platform: TV

Version Number: 1.1.48e72bdd.PNR.668269

Model: 55UF7600-UJ

Reference Time: Fri Jul 32 2015 23:36:44 GMT-0400 (EDT)

Device ID: 503RMWV70705

 

5. Choice Cable TV - Moca, Puerto Rico

 

6. From ( www.whatismyip.com ) : Your IP Address Is:

                             206.248.65.104

  I hope this work for you guys... 

​

 Hulu_Error_02.mp4

​

 

 

 

 

 

 

 

 

On Fri, Jul 31, 2015 at 10:25 PM, <[email protected]> wrote:

## In replies all text above this line is added to the ticket ##

 

Cristhian M., Jul 31, 7:25 PM:

Hi Jayson,

 

Thank you so much for your email. This issue look like will require a much deeper investigation so I need to gather just a few more details in order to send over to our developers. Can I have you answer the questions below?

 

-Please play the kid's show "Spongebob SquarePants". Is the issue happening with that show as well?

-When approximately did this issue start?

-You mentioned that it happened with all the shows and episodes you tried. Can you provide a few examples of shows you tried? Can you try a foreign language show (like an anime or Korean Drama) to see if the issue happens on them as well?

-Can I have you navigate to the HELP and INFO section under the SETTINGS option inside the Hulu App. Can you let us know what version of the Hulu app your TV has installed?

-Who is your internet service provider and what part of the United States are you located in?

-Can we have you visit ( www.whatismyip.com ) and let me know the IP address it shows?

 

We hope to be able to find a resolution as soon as possible and we once again thank you for your continued patience. We look forward to hearing from you.

 

Thanks,

Cristhian M.

Hulu Support

 

P.S. If at any time your issue is addressed or you'd like to end this conversation, let us know by replying “ALLSET”

 

Message-Id:GCEXGN14_55bc2e005d075_66df3fa6660cd33898092_sprut

 

Attachments area

Preview attachment Hulu_Error_02.mp4

Video

Hulu_Error_02.mp4

Not virus scanned

 

[email protected]

Aug 1

 

to me 

## In replies all text above this line is added to the ticket ##

 

Donnette B., Aug 1, 12:39 PM:

Hi Jayson,

 

Thank you for that information. Are you located in Puerto Rico?

 

Thanks,

Donnette B.

Hulu Support

 

P.S. If at any time your issue is addressed or you'd like to end this conversation, let us know by replying “ALLSET”

 

Message-Id:GCEXGN14_55bd207b43dcf_5d673ffd380cd3282206d6_sprut

 

Jayson J. Seguinot <[email protected]>

Aug 1

 

to support 

Yes Puerto Rico

 

 

 

Jayson J. Seguinot

 

 

-------- Original Message --------

From:[email protected]

Sent:Sat, 01 Aug 2015 15:39:39 -0400

To:Jayson Seguinot <[email protected]>

Subject:Re: Hulu Support Follow Up

 

## In replies all text above this line is added to the ticket ##

 

Donnette B., Aug 1, 12:39 PM:

Hi Jayson,

 

Thank you for that information. Are you located in Puerto Rico?

 

Thanks,

Donnette B.

Hulu Support

 

P.S. If at any time your issue is addressed or you'd like to end this conversation, let us know by replying “ALLSET”

 

Message-Id:GCEXGN14_55bd207b43dcf_5d673ffd380cd3282206d6_sprut

 

[email protected]

Aug 3

 

to me 

## In replies all text above this line is added to the ticket ##

 

Donnette B., Aug 3, 10:58 AM:

Hi Jayson,

 

I am so sorry that it is taking do much time and effort to get to the bottom of this issue. Quick question. When is the last time that you reinstalled the Hulu Application? If you have not already deactivated the Subtitles and then reactivated them, please do that step now. 

I have attached two images from the Settings area with in the Hulu application. Lets try making some changes in this area and see how that works out.

 

Thanks,

Donnette B.

Hulu Support

 

P.S. If at any time your issue is addressed or you'd like to end this conversation, let us know by replying “ALLSET”

 

Attachment(s)

Cube - Settings - Caption Format 2.png

CUBE - Settings - Captions Off.png

Message-Id:GCEXGN14_55bfabaed5972_973b3fca520cd3288005f2_sprut

 

Jayson J. Seguinot <[email protected]>

Aug 3

 

to support 

I do it and it doesnt work neither.

 

Thanks for your help.

 

 

 

Jayson J. Seguinot

 

 

-------- Original Message --------

From:[email protected]

Sent:Mon, 03 Aug 2015 13:58:07 -0400

To:Jayson Seguinot <[email protected]>

Subject:Re: Hulu Support Follow Up

 

## In replies all text above this line is added to the ticket ##

 

Donnette B., Aug 3, 10:58 AM:

Hi Jayson,

 

I am so sorry that it is taking do much time and effort to get to the bottom of this issue. Quick question. When is the last time that you reinstalled the Hulu Application? If you have not already deactivated the Subtitles and then reactivated them, please do that step now. 

I have attached two images from the Settings area with in the Hulu application. Lets try making some changes in this area and see how that works out.

 

Thanks,

Donnette B.

Hulu Support

 

P.S. If at any time your issue is addressed or you'd like to end this conversation, let us know by replying “ALLSET”

 

Attachment(s)

Cube - Settings - Caption Format 2.png

CUBE - Settings - Captions Off.png

Message-Id:GCEXGN14_55bfabaed5972_973b3fca520cd3288005f2_sprut

 

[email protected]

Aug 4

 

to me 

## In replies all text above this line is added to the ticket ##

 

Donnette B., Aug 4, 12:01 PM:

Hi Jayson,

 

Oh no, that wasn't the news we wanted to hear. Okay I'm going to forward this information to our developers to reproduce and resolve. We may reply with a couple of questions. I also want to make sure that your reply was in regards to Re installation as well.

 

Thanks,

Donnette B.

Hulu Support

 

P.S. If at any time your issue is addressed or you'd like to end this conversation, let us know by replying “ALLSET”

 

Message-Id:GCEXGN14_55c10c218db52_67293fd6ca8cd328362660_sprut

 

Jayson J. Seguinot <[email protected]>

Aug 4

 

to support 

Yes I reinstalled it like 5 times. I,m A+ Technician I make everything I could before asking. But every time you made a request I'll do it even if I know it doesn't gonna work.

 

 

 

Jayson J. Seguinot

 

 

-------- Original Message --------

From:[email protected]

Sent:Tue, 04 Aug 2015 15:01:53 -0400

To:Jayson Seguinot <[email protected]>

Subject:Re: Hulu Support Follow Up

 

## In replies all text above this line is added to the ticket ##

 

Donnette B., Aug 4, 12:01 PM:

Hi Jayson,

 

Oh no, that wasn't the news we wanted to hear. Okay I'm going to forward this information to our developers to reproduce and resolve. We may reply with a couple of questions. I also want to make sure that your reply was in regards to Re installation as well.

 

Thanks,

Donnette B.

Hulu Support

 

P.S. If at any time your issue is addressed or you'd like to end this conversation, let us know by replying “ALLSET”

 

Message-Id:GCEXGN14_55c10c218db52_67293fd6ca8cd328362660_sprut

 

[email protected]

Aug 4

 

to me 

## In replies all text above this line is added to the ticket ##

 

Donnette B., Aug 4, 2:53 PM:

Hi Jayson,

 

Thank you for being so helpful! I sincerely apologize for the frustration.We are working with the necessary developers towards a resolution, and we really appreciate your patience during this process.

 

While I know it does not immediately resolve the issue, I've credited your account with an additional month of service on us for the trouble thus far. A member of our team will reach out to you should any additional information become available. In the meantime, if there's anything else I can do to assist you, please don't hesitate to ask.

 

Thanks,

Donnette B.

Hulu Support

 

Message-Id:GCEXGN14_55c1344d58baa_2ed63fde40ccd338169110_sprut

 

[email protected]

Aug 7

 

to me 

## In replies all text above this line is added to the ticket ##

Hi again,

 

I just wanted to send a quick follow-up to see if everything’s all taken care of, or if there’s anything else I can help you with.

 

If you’re all set, you can let me know or I’ll just mark this as resolved if I don’t hear from you in the next few days.

 

Thanks,

Donnette

Hulu Support

 

*If everything is taken care of, you can reply “ALLSET” to let us know automatically.

 

Message-Id:GCEXGN14_55c52be0cde39_4f3a3fb7f72cd320131975_sprut

 

Jayson J. Seguinot <[email protected]>

Aug 7

 

to support 

We still working on the problem. But don,t worry you had me very happy with your support and dedication.

 

 

 

Jayson J. Seguinot

 

 

-------- Original Message --------

From:[email protected]

Sent:Fri, 07 Aug 2015 18:06:24 -0400

To:Jayson Seguinot <[email protected]>

Subject:Hulu Support Follow Up

 

## In replies all text above this line is added to the ticket ##

Hi again,

 

I just wanted to send a quick follow-up to see if everything’s all taken care of, or if there’s anything else I can help you with.

 

If you’re all set, you can let me know or I’ll just mark this as resolved if I don’t hear from you in the next few days.

 

Thanks,

Donnette

Hulu Support

 

*If everything is taken care of, you can reply “ALLSET” to let us know automatically.

 

Message-Id:GCEXGN14_55c52be0cde39_4f3a3fb7f72cd320131975_sprut

 

[email protected]

Aug 7

 

to me 

## In replies all text above this line is added to the ticket ##

 

Cristhian M., Aug 7, 4:47 PM:

Hi Jayson,

 

Thank you for your email and we appreciate your patience in this matter. Hopefully we will be able to re-solve the issue for you as soon as possible, but I want to let you know our developers are still working on investigating the matter.

 

If you have any additional details that might help us identify the issue, please don't hesitate to share.

 

Thanks,

Cristhian M.

Hulu Support

 

P.S. If at any time your issue is addressed or you'd like to end this conversation, let us know by replying “ALLSET”

 

Message-Id:GCEXGN14_55c5438d5e0d5_bc7d3fc84b4cd328150613_sprut

 

Jayson Seguinot <[email protected]>

Aug 23

 

to support 

Hi... Let me know if you are doing anything with this... I check all the time if any Update is appear on my TV but nothing is came out. I hope you can fix this problem soon. If this is not ready until the end of my remaining month I will cancel my subscription. I think I show that I have a lot of patience and disponibility. I want to see more than emails. And questions is time for you guys to deliver results. Please... Fix this soon.

 

Att:

Jayson

 

 

On Fri, Aug 7, 2015 at 7:47 PM, <[email protected]> wrote:

## In replies all text above this line is added to the ticket ##

 

Cristhian M., Aug 7, 4:47 PM:

Hi Jayson,

 

Thank you for your email and we appreciate your patience in this matter. Hopefully we will be able to re-solve the issue for you as soon as possible, but I want to let you know our developers are still working on investigating the matter.

 

If you have any additional details that might help us identify the issue, please don't hesitate to share.

 

Thanks,

Cristhian M.

Hulu Support

 

P.S. If at any time your issue is addressed or you'd like to end this conversation, let us know by replying “ALLSET”

 

Message-Id:GCEXGN14_55c5438d5e0d5_bc7d3fc84b4cd328150613_sprut