Quantcast
Jump to content

Follow along to stay updated on LG's latest launches!
  • 1

LG web os TV and LG soundbar - sound drop/ Cutoff / issue wireless

Matan Faragi

Asked by Matan Faragi,

 Share

Question

Matan Faragi Newbie

Matan Faragi

Posted
Posted

Hi,

 

I'm not sure its the right place but at any case i will describe my issue here and maybe you will be able to help:

Recently I bought a a TV and a sound bar, and i have some issue from the moment i get the TV.

TV model - LG 55LB679Y with latest firmware version i have at my country (Israel) - 04.30.16
SoundBar - LG NB4540

the TV connected to sound bar by "wireless simplink" feature 'LG TV' and TV connected to My Wireless router.

every 5 - 15 minutes, i have sound drops / Cutoff / stooped / Interruption, seem like the TV loose connection to sound-bar for few seconds or something similar, it's happen from any AV source im using HDMI, USB...

and the local re-seller replace the sound-bar to a new one (same modal off course) and i didn't help.  
i have try to troubleshot the problem in the last few weeks - but didn't succeed to solve it, and also the support / costumer service didn't have solution for this.

 

some steps i take when troubleshot this issue:
* different wireless configuration on router -  different channels, SSID, Security - issue still persist.

* another wireless router - issue still persist.

* working with optical cable to sound bar - just for testing - working ok, but i need the wireless feature working this the reason i bought sound bar and TV from the same manufacturer.
* disconnect the TV from wireless network - looks like it's working ok, but didn't had chance to test it for long time.

 

from my point of view looks like it's issue with wireless device on TV not able to to work in parallel with soundbar and wireless network for some reason, It could be caused bysoftware issue on WebOS or Hardware issue with this TV model.

 

I really hope you be able to help me or throw some light on this case.

Kind regards,
Matan

  • Like 2
  • Answers 42
  • Created
  • Last Reply

Top Posters For This Question

Popular Days

Top Posters For This Question

Popular Days

Popular Posts

philb
philb

I too am having same issues with intermittent dropping off of the sound volume.  I am using a new LG OLED 55B6V TV with Orbitsound A70 soundbar.   Both (top of range?) items newly purchased.  Connecti

Matan Faragi
Matan Faragi

Hi,   I'm not sure its the right place but at any case i will describe my issue here and maybe you will be able to help: Recently I bought a a TV and a sound bar, and i have some issue from the mom

Imparatul
Imparatul

Your network connection might interfere with the wireless signal between the TV and the sound bar. If possible try to use a 5GHz connection if your router is supporting this feature. I'm interested to

42 answers to this question

Recommended Posts

  • 0
Titaniumvalve Newbie

Titaniumvalve

Posted
Posted

I have 55B6V and I'm having the same sound issues via optical out. Recently bought new active speakers and switched to optical and now the audio cuts out a couple of seconds every hour. Very annoying. I tried all settings and switching cables, nothing worked. I have the same problem no matter what source (PS4, Xbox, streaming or TiVO) I use. Getting desperate now, because I tried contacting LG customer service and they just told me to try different settings on the TV. Well, none of them worked and I notice I'm not the only one with this problem. Does anyone have a suggestion?

 

EDIT: Note that I don't have a soundbar but I have the exact same problem described in this thread /EDIT

  • 0
philb Newbie

philb

Posted
Posted

The Soundbar I was using was from Orbitsound (Orbitsound A70).   Ultimately Orbitsound took responsibility (as LG seems to be not interested in finding a solution) and they applied an update for the Soundbar that looks to have mostly resolved the issue I encountered.   I do think that Orbitsound created an alternative fix to an issue that originated from LG.   To me it is disappointing that LG appear to have not actively sought to find a solution to this issue that is affecting a lot of customers.  

  • 0
Titaniumvalve Newbie

Titaniumvalve

Posted
Posted
18 hours ago, philb said:

The Soundbar I was using was from Orbitsound (Orbitsound A70).   Ultimately Orbitsound took responsibility (as LG seems to be not interested in finding a solution) and they applied an update for the Soundbar that looks to have mostly resolved the issue I encountered.   I do think that Orbitsound created an alternative fix to an issue that originated from LG.   To me it is disappointing that LG appear to have not actively sought to find a solution to this issue that is affecting a lot of customers.  

That's great from Orbitsound, I really wish LG would try to do the same and find a solution. I'm at my wits end here. I don't want to sell my tv just because this annoying problem but so far no one has come up with a solution. I spent four hours googling this issue and it seems a lot of  customers are affected irregardless what receivers, soundbars or speakers they're using  - the thing they all have in common is using the optical output from a LG TV. Frustrating to say the least.

  • 0
hairygityeti66 Newbie

hairygityeti66

Posted
Posted (edited)
On 29/12/2014 at 4:03 PM, Matan Faragi said:

Hi,

 

I'm not sure its the right place but at any case i will describe my issue here and maybe you will be able to help:

Recently I bought a a TV and a sound bar, and i have some issue from the moment i get the TV.

TV model - LG 55LB679Y with latest firmware version i have at my country (Israel) - 04.30.16
SoundBar - LG NB4540

the TV connected to sound bar by "wireless simplink" feature 'LG TV' and TV connected to My Wireless router.

every 5 - 15 minutes, i have sound drops / Cutoff / stooped / Interruption, seem like the TV loose connection to sound-bar for few seconds or something similar, it's happen from any AV source im using HDMI, USB...

and the local re-seller replace the sound-bar to a new one (same modal off course) and i didn't help.  
i have try to troubleshot the problem in the last few weeks - but didn't succeed to solve it, and also the support / costumer service didn't have solution for this.

 

some steps i take when troubleshot this issue:
* different wireless configuration on router -  different channels, SSID, Security - issue still persist.

* another wireless router - issue still persist.

* working with optical cable to sound bar - just for testing - working ok, but i need the wireless feature working this the reason i bought sound bar and TV from the same manufacturer.
* disconnect the TV from wireless network - looks like it's working ok, but didn't had chance to test it for long time.

 

from my point of view looks like it's issue with wireless device on TV not able to to work in parallel with soundbar and wireless network for some reason, It could be caused bysoftware issue on WebOS or Hardware issue with this TV model.

 

I really hope you be able to help me or throw some light on this case.

Kind regards,
Matan

I had this problem ,the sound fades then returns to correct volume ,Contact your service provider ask them to check your router for faults, they will and as was in my case reset the router which solved the problem .

Edited by hairygityeti66
spelling mishtayk
  • 0
wls Newbie

wls

Posted
Posted
On 12/27/2016 at 4:48 PM, ViaSwiss said:

This is great. Please let me know if it continues to work.

Not sure why that worked as optical digital cables do not get lossey.    but hey it's something to try.

I had the drop out issue too lately and think i have fixed it . My TV is the LG 55 oled with the LG sound bar,   If the problem seem to happen only with a cable signal that is a strong indication the problem is with the cable box not the TV or sound bar.  My cable box is the newer 1TB  Technicolor unit with Spectrum.   Anyway I had it replaced recently and that is when the drop outs became very noticeable. I went into the sound settings and started checking  those. I found that Dolby Sound was for some reason set as off.  I turned that to on and the drop outs ceased so it seems the sound bar wants a dolby signal to be stable.    That's my experience.

  • 0
wls Newbie

wls

Posted
Posted
On 12/24/2016 at 9:18 PM, Mish_Mish said:

Hi there, I had same issue with occasional connectivity loss between my OLED65B6P and LAS465B bar. Every few minutes, intermittently I'd lose sound for a second, or two. I replaced that thin cheapie optical cable that came with sound bar and used my old, fat Belkin optical cable. Over two hours of TV watching, not a single drop out. 

I think that thin cable is not insulated well, or maybe has low optical quality fiber in it, same as fishing line:)

Anyways, hope this helps. 

If that worked for you great.  I think the same optical glass is used in all of them but it is glass and if bent too sharply or jammed against something hard it will fracture and lose light conductivity.   I tried a new TOS cable and that did not help for my drop outs.  I thought  I had it fixed with a settings change but the problem came back!     I kept working on it and did find the reason for my dropouts though!!   It was RF interference or a weak signal that killed the Blue Tooth   connection.  I had to move the subwoofer to within three feet of the sound bar with nothing solid between them.  Now the audio is solid with no dropouts.  The same problem can be caused by several things.

  • 0
Samy S Newbie

Samy S

Posted
Posted

Well, All you people having issue with dropping sound and come back after while. It's not issue with Tv, or router or cable or anything else.

It's stupid LG way of soundbar software setup. Even though you are connected to TV with optical or HDMI cable, issue still persist, due to

stupid soundbar wants to connect to internet wifi or LAN time to time. while attempting to connect, it drops sound and after unsuccessful

attempt, came back to normal sound until next attempt. It's no way to disable this and it's so stupid.

MAKW SURE YOUR LG IS CONNECTED TO WIFI/LAN, AND HAVE INTERNET CONNECTION. IT WILL BE HAPPY.

STUPID LG.

  • 0
Igorman Newbie

Igorman

Posted
Posted

After turning on the LG SL6Y Soundbar exactly 30 minutes later, the sound becomes very quiet.  Tried all connection types.  After everything works for 30 minutes and fades.  Dropped settings.  Nothing helps.  Now on an optical cable. HDMI 2.1 did not help either, the same thing via Bluetooth.
 One of the masters on the forum says that because of the firmware.

 Lg nanocell 866NA Sound: LG SL6Y

  • 0
ery Newbie

ery

Posted
Posted

Hello,

I have the same issues with my LG OLED65CX9LA and soundbar LG SPD7Y since a few days. Both connected via bluetooth and all apps from WebOS like Netflix, Disney or YouTube have sound interruptions every few seconds. Very annoying. Live TV from satellite works fine.

Do you have any solution? Connecting via eARC is not possible due to some optical reasons.

Softwares are updated on the newest version.

 

Thanks in advance.

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.

Guest
Unfortunately, your content contains terms that we do not allow. Please edit your content to remove the highlighted words below.
Answer this question...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

×
 Share
Go to question listing

  • Similar Topics

    • hollean
      Problem simultaneously using hdmi soundbar and headphones in 3.5mm jack
      By hollean
      I've just purchased an OLED48 C44 LA which comes with a US 60T soundbar. I've connected the soundbar to the HDMI earc socket. Because my hearing isn't too good I'd like to also have some heaphones plugged into the 3.5mm socket so that both the hdmi earc and 3.5mm socket have sound simultaneously. I've been into accessablity menu and the listen together option doesn't appear to offer both hdmiearc and 3.5 mm simultaneously. Has anyone found a solution to this problem?
      just to be clear, There is a setting which permits TV speakers plus wired external headphones. I just haven't found a setting which allows HDMI earc soundbar plus wired headphones.
       
    • DeeDeee
      Best soundbar to pair with C4 55"
      By DeeDeee
      Wondering if anyone has any knowledge of, or opinions about, the best soundbar to go with a 55" C4, fir clear dialogue?
    • Pranay Mokida
      Auto Sound Mode Switching Based on Apps: A Feature Request
      By Pranay Mokida
      I’d love to see a new feature in the next software update where the sound mode automatically adjusts based on the app being used. For example, when opening music apps like Apple Music or Spotify, the sound mode could switch to Music Mode, and for streaming apps like Netflix or Prime Video, it could switch to Cinema Mode.This addition would make the user experience so much smoother and more convenient!
    • Regis Wheeler
      Issue configuring IR based control, and optical audio soundbar
      By Regis Wheeler
      Apparently, the LG model OLED55CSPUA has an issue with the external device power on/off control. I can configure the IR Bose soundbar well enough, as setup sequence tests it good to control soundbar power. but after exiting the setup, when i press the external device power button on the remote, the TV just wants to cycle through the setup again.  It doesn't toggle soundbar power, just cycles back to the setup.   i have tried factory settings reset and verified that there are no other devices on the TV.
    • News Reporter
      LG Reveals 2025 “xboom by will.i.am” Audio Products Fortified With Signature Sound & AI Versatility
      By News Reporter
      All “xboom by will.i.am” Products Feature a More Balanced and Warm xboom Signature Sound
      LG’s New xboom Line Is Empowered by AI Sound, AI Lighting, AI Calibration and RAiDiO.FYI

      SEOUL, Jan. 6, 2025 — LG Electronics (LG) unveiled its new audio product line of Bluetooth speakers and earbuds at CES 2025, created in partnership with multi-platinum musician and tech entrepreneur, will.i.am. This marks the debut of the “xboom by will.i.am” line, following the partnership announcement in early December.
      LG recently appointed will.i.am as the “Experiential Architect” of the LG xboom brand, aiming to establish it as a culture-forward brand that elevates the listening experience to new heights through completely new sound and design values. All “xboom by will.i.am” audio products are professionally tuned by will.i.am, delivering the xboom signature sound – characterized by a more balanced audio profile with warmer tones. The product design is playfully compact and embodies will.i.am’s creative artistry that stems from his life-long experience in pop culture. Leveraging both his extensive experience in understanding what people love and developing technology for creatives, will.i.am fundamentally inspires xboom’s product development, design and brand marketing.
      The “xboom by will.i.am” line boasts a family of smart Bluetooth speakers – the xboom Bounce, Grab and Stage 301 – all fortified with seamless AI capabilities for a next-level listening experience. The xboom speakers conduct AI analysis on the content being played to automatically adjust AI Sound, switching to sound options that accentuate the melody, rhythm, or voice. The AI Lighting feature keeps the speakers’ bar lights pulsing in multicolored sync for added ambiance. AI Calibration allows speakers to instantly recognize their surroundings to fill various indoor or outdoor spaces with ample sound. And for the first time, xboom speakers now feature a dedicated button for users to instantly connect to will.i.am’s RAiDiO.FYI platform to enjoy various infotainment content tailored for each listener by an AI Radio Host.
      Also, users can enjoy their content with amplified sound through the LE Audio Auracast feature that connects multiple xboom units for a seamlessly synchronized audio output. Even without Auracast support on their smartphones, users can enjoy synchronized audio across multiple units with the xboom speaker serving as the master unit. Moreover, users can enjoy the xboom signature sound that is further enhanced by built-in tweeters and full-range units created by Peerless, the Danish premium transducer manufacturer with a legacy of almost 100 years.
      The 2025 audio product line is spearheaded by the xboom Bounce, which combines refined audio quality with stylish aesthetics. It boosts portable sound to a new level with its built-in, up-bouncing passive radiators, dual dome tweeters and track-type woofer. The Bounce is capable of delivering high-frequency stereo with precise highs and an expanded soundstage, surrounding listeners with enhanced clarity and depth. The name “Bounce” comes from its up-bouncing passive radiators that visibly bounce and light up in beat to the music. It incorporates a versatile strap that enables users to hold the speaker securely in one hand, hang it on a hook, or place it on a tabletop. With a water and dust resistance IP67 rating and Military Standard 810G durability, this robust speaker’s built-in battery lasts up to 30 hours.
      The xboom Grab presents an exciting take-anywhere audio experience, pairing powerful sound with a compact, travel-friendly design. Despite its relatively slim size, the Grab manages to pack dual passive radiators positioned on both sides of the speaker for dynamic bass and lively sound. As the name “Grab” suggests, this speaker is perfect to hold in one hand for use on the go. It can be placed in many orientations – standing upright, lying on its side, or securely nestled in the cup holder of a car or camping chair, or even in the water bottle cage of a bicycle. It also comes with versatile straps for securing snugly to the arm or slinging over hooks and handles. With a water and dust resistance IP67 rating and Military Standard 810G durability, the Grab offers up to 20 hours of battery life.
      The xboom Stage 301 is designed for those who love transforming any space into a lively stage – hence the name “Stage.” Optimized for busking, karaoke night, or any sort of indoors or outdoors gathering, the speaker effortlessly fills big spaces with powerful sound. This robust model packs a punch with its 6.5-inch woofer and dual 2.5-inch midrange drivers, providing rich, full-bodied audio. The Stage 301 distinctly features a built-in handle for easy carrying and a clever wedge design that allows flexible positioning for various setups – flat on its base, tilted back, or seated atop a tripod. Highly durable, the xboom Stage 301 has an IPX4 water resistance rating as well as a replaceable battery that lasts up to 11 hours, allowing greater flexibility and uninterrupted listening pleasure.
      The xboom Buds employ lightweight graphene drivers, which are key to delivering pure, well-balanced sound with rich bass. As thin as paper yet strong as steel, graphene improves durability while supporting LG’s Active Noise Canceling technology, providing a more immersive listening experience. Featuring LE Audio Auracast, the Buds enable users to listen to open audio streams in public and permit multiple device connections so that several users can simultaneously enjoy the same audio. Designed for comfort and stability, the ergonomic ear tips adapt to various ear shapes, while the unique ear hook design provides a snug and stable fit on the go. It offers up to 30 hours of listening time with the support of its charging case, as well as IPX4 water resistance that protects against splashing water.
      “Working with renowned tech and lifestyle innovator, LG, opens the door to groundbreaking and dynamic experiences that speak to a broader community of music enthusiasts,” said will.i.am. “By bringing our cutting-edge technology and distinctive creative visions together with LG xboom, we want to foster an iconic culture where people can explore their passion for music with others on a whole new level.”
      “The xboom by will.i.am line marks the beginning of a dynamic, collaborative journey for the xboom brand and will.i.am, and we are more than thrilled to showcase the first fruits of our partnership at this year’s CES,” said Lee Jeong-seok, head of the LG Media Entertainment Solution Company’s audio business division. “Beginning with the new xboom line, we will continuously aim to elevate every aspect of the listening experience.”
      The all-new “xboom by will.i.am” audio products, which will roll out in global markets in 2025, will be on display during CES 2025 from January 7–10 at the LG booth (#15004, Las Vegas Convention Center).
      # # #

      link hidden, please login to view


WEBOS FORUMS

MORE SECTIONS

FOLLOW US ON

×
×
  • Create New...