Quantcast
Jump to content

  • 0

Cannot login to Netflix


Question

Posted

Hi, I have an LG49UB850V running the latest firmware, 05.00.20

 

I have had no issues with the Netflix app previously. I launched the app today however and it asked me to sign in. I did and then got the following message.

 

"The login information you entered does not match an account in our records. Remember your email address is not case-sensitive but your passwords are."

 

I am definitely entering the correct sign in details, email and password. I can login to Netflix on my other devices with the same account information without a problem.

 

So far I have uninstalled and reinstalled Netflix, but this has made no difference.

 

Please help. Thanks.

1 answer to this question

Recommended Posts

  • 0
Posted

Hi, I have an LG49UB850V running the latest firmware, 05.00.20

I have had no issues with the Netflix app previously. I launched the app today however and it asked me to sign in. I did and then got the following message.

"The login information you entered does not match an account in our records. Remember your email address is not case-sensitive but your passwords are."

I am definitely entering the correct sign in details, email and password. I can login to Netflix on my other devices with the same account information without a problem.

So far I have uninstalled and reinstalled Netflix, but this has made no difference.

Please help. Thanks.

I'm having issues with Netflix, too. Since a couple of days, I can't even get to the login screen. I just get error "ui-113". Netflix works on all other devices, but not on my 47LB650V. I even tried resetting the TV, but it won't work.

I'm desperate :-D

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.

Guest
Answer this question...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

  • Similar Topics

    • By Joe C
      Since the Web OS update last week, the line on the Home Screen with all my apps has changed.  Now Apps is the first one in the line.  I do not want it there, but cannot move it.  If I go to the end where it shows Edit Apps, I can click on any app to move it or delete it.  But, the Apps icon is grayed out and cannot be moved.  My neighbor has the exact same model I do -- LG OLED 653PUA -- and it is not like that on his tv.  He can move the App icon anywhere he wants.  This is very annoying as it defaults to the Apps icon when I click on Home and then I need to click to get to YouTube TV, which until the update was always first in the line.  
    • By starwoodtech
      I have an optical plugged into a hearing aid box. I also have an LG S95QR sound bar plugged into the eARC.
      Works fine in eARC. When I try to select the optical + TV option for output, it switches over ok for about .5 seconds, then automatically switches back to the eARC output without me doing it.
      Does anyone know what it might do this? Why can't I change my output if I so choose?
    • By Nicola123
      Have lg TVs. At around 7:45pm two of these just went on to Netflix. 
       
      try getting onto other apps but bang back to Netflix on both with touching remote - help please
       
    • By Peter Steinmeijer
      I can't connect  my LG ThinQ app to Google Home app.
      When I try I'm 'told' that no compatible appliance is found.
      But my tv, the LG Web OS TV  UM7100PLB ( 2019 ), is in the LG ThinQ app. I even reinstalled it.
      This probably is not a new subject, but, if this question has ever been answered, I can't find a solution.
      Is my TV too old ?
       
    • Solution For That Pollution
    • By Stephen Davies
      As above! All4 & My5 will no longer work. Also, how do you update the browser? My LG nano TV is just over 3 years old.
×
×
  • Create New...