Quantcast
Jump to content

Follow along to stay updated on LG's latest launches!
  • 0

LG content store issues, apps cannot be updated

romix

Asked by romix,

 Share

Question

romix Newbie

romix

Posted
Posted

Hi,

 

I recently bought a new LG Smart TV: 65UF6450

 

At first, all the "smart" functions worked just fine. I was able to use my Netflix, Amazon Prime, Google Video and install new apps from the LG Content Store.

 

Starting on the 1st of January 2016 I noticed that I cannot even start the LG Content Store page anymore for some reason. As a result I cannot install any new apps, I cannot update the existing ones (and some of them, like Google Video would not even start before they are updated). Each time I try to open the LG Content Store or to update an app, the TV hangs for a while, and then I see a black screen displaying the following message:

 

link hidden, please login to view
file not found.

 

 

 

I also noticed that if I go into Quick Settings/Advanced/General/Account Management(Sign In) it takes a while and then I see the following message:

 

The network is unstable

 

But my network is just fine and Netflix, Amazon Video are working just fine.

 

So, it looks very much as an issue on LG side. I think it may be related to the LG Cloud services being discontinued, but I'm not sure. I tried to call the LG support, but it was one of the worst experiences of my life. Waiting 20 minutes for any kind of help and then giving up.

 

Questions:

 

1. Does anyone experience the same issues with their LG smart tvs recently?

2. What is the reason for these issues?

3. Is there any official statement from LG conforming this issues and providing some information about when they are going to fix it?

4. Are there any temporary workarounds? I.e. are there any ways to install new apps and update the existing ones in the meantime?

 

Thanks!

 

  • Like 3
  • Sad 1

16 answers to this question

Recommended Posts

  • 0
Cal-SanRafael Newbie

Cal-SanRafael

Posted
Posted

I bought 65ef9500 LG tv in September 2015 and set up TV apps fine at the time. I was only using Netflix and Amazon apps. Apps worked fine until a few days ago. Recently my wife opened a hulu account so on 12/30/2015 I tried to use hulu app on the LG tv. I tried to open hulu app on LG tv and the tv told me that the hulu app needs to be updated. I clicked update, got a screen with the following message: 

"

link hidden, please login to view
file not found ."

 

I tried to figure out what's wrong, web browser was working fine but update did not work and I noticed that I could not connect to lg content store. Later the error message changed to "Network error(2)" and once I saw "network error(1)."

 

I called LG and spent an hour and a half on the phone troubleshooting: changing counties and changing network settings, 8.8.8.8 DNS server and stuff like that. Nothing helped, same error. Then the representative told me to "reset to initial settings." This did not help either but now even Netflix and Amazon apps stopped working.

 

So here is a tip based on my experience:

If you call LG about lg content store "network error (2)" and LG rep tells you to reset to initial settings, do realize that after you reset, even the apps that work will stop working. (Meaning: tell them no unless none of your apps are working already).

 

Now that I googled this topic, I see that even in 2014 LG tv owners had same issues with LG content store and same error "network error (2)." For some users these errors stay all the time and for some they seem to come and go on their own over time. This means that LG did not do much about this problem for over a year. Eventually LG representative told me that we tried everything we could over the phone and something is wrong with my TV (not LG content store) and a local third party company will contact me to set up an appointment and make repairs.

 

A local repair company ("Precision" -something) called and said they are really booked and the earliest they can come is January 13th and they will probably replace the main board and wifi module or something like that. So now (since 12/30/2015) I am waiting for January 13th. Not sure what to tell you. It is 2016 out there, I cannot believe that LG (or any company of that size) would be so careless with their quality control. I want things to just work. I do not want to spend time on the phone or make appointments for fixing my TV. This was my only LG purchase in many years. I will try not to buy anything made by LG in the future until their quality clearly improves.

 

Currently, as a workaround, I use other devices to stream content for the TV over hdmi cables. So the TV is now just a display for HDMI inputs - all "smart" apps are in paralyses.

 

I will post an update after Jan 13th, 2016 about how repairs helped (or not) my tv connect to the lg content store. 

  • Like 2
  • 0
romix Newbie

romix

Posted
  • Author
Posted

 

I wonder

- everyone who has this problem is using Comcast internet connection.

- everyone who suffered from this problem doesn't have the problem from today morning.

 

Indeed. I am also using Comcast. And the problem disappeared this morning. 

 

So, it could be something related to Comcast... May be they have some kind of DNS caching which used stale IP addresses of LG servers?

  • Like 1
  • 0
LG Responds Newbie

LG Responds

Posted
Posted

LG is aware that some users experienced difficulty accessing the LG Content Store between 12/30/2015 and 1/4/2016. After researching this, it was noticed that this issue appeared to be occurring on units utilizing Comcast as the ISP.  All access issues have been resolved at this time. If you continue to experience difficulties accessing the Smart World/LG Content Store, we are here to help.

 

For additional assistance, please contact us at 1-800-243-0000. We’ll be happy to help you with resolving this issue. 

  • Thanks 1
  • 0
hardikvara Newbie

hardikvara

Posted
Posted

I too am facing this issue. I bought LG 43LF6300 LED TV.

It worked fine for a month. Then i faced below issues.

 

1.) LG content store app are not getting updated. I called the customer care, they sent technicians two times. The tried but could not do anything. Finally they just gave a frivolous answer that i need to check my internet security. I said, this used to work fine for a month, that time i didnt change any security setting of my internet. Also i tried by keeping my WIFI without password, still it doesnt work

 

2.) The operating system started crashing. While watching a video in the browser window, suddenly its stops working and gives an error message - "this app needs to restart to free some memory". This error keeps on coming. Now i cant see any video using the internal browser.

  • 0
Micky Newbie

Micky

Posted
Posted

After installing and using Hulu for a week it asked for an update, after the update it worked fine.  Once I turned off the tv and On all the apps don't work.

I unplugged the tv for one minute and that seemed to do the trick and everything works.

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.

Guest
Unfortunately, your content contains terms that we do not allow. Please edit your content to remove the highlighted words below.
Answer this question...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

×
 Share
Go to question listing

  • Similar Topics

    • Joe C
      App Icon Cannot Be Moved
      By Joe C
      Since the Web OS update last week, the line on the Home Screen with all my apps has changed.  Now Apps is the first one in the line.  I do not want it there, but cannot move it.  If I go to the end where it shows Edit Apps, I can click on any app to move it or delete it.  But, the Apps icon is grayed out and cannot be moved.  My neighbor has the exact same model I do -- LG OLED 653PUA -- and it is not like that on his tv.  He can move the App icon anywhere he wants.  This is very annoying as it defaults to the Apps icon when I click on Home and then I need to click to get to YouTube TV, which until the update was always first in the line.  
    • Pranay Mokida
      Auto Sound Mode Switching Based on Apps: A Feature Request
      By Pranay Mokida
      I’d love to see a new feature in the next software update where the sound mode automatically adjusts based on the app being used. For example, when opening music apps like Apple Music or Spotify, the sound mode could switch to Music Mode, and for streaming apps like Netflix or Prime Video, it could switch to Cinema Mode.This addition would make the user experience so much smoother and more convenient!
    • News Reporter
      Bringing Content Creation In-House with Cutting-Edge Virtual Studio
      By News Reporter
      In today’s fast-evolving digital landscape, technology continues to redefine how businesses engage with their audiences. To stay ahead, companies are embracing innovative content creation methods that deliver immersive, high-quality experiences, capturing attention and driving deeper engagement.

      LG has taken a major leap forward in content production with the launch of its state-of-the-art virtual production studio at its North American headquarters in New Jersey, USA. A potential first in the consumer electronics industry, this in-house content lab empowers LG with advanced tools to produce premium-quality content that reflects its diverse product portfolio, emphasizing efficiency and sustainability.

      At the core of the LG Virtual Production Studio is the company’s award-winning commercial LED display technology, featuring a 1.5mm pixel pitch display spanning two walls. This setup enables immersive, cost-effective and flexible content creation, complemented by cutting-edge technologies from LG’s partners, including the Megapixel HELIOS Controller and Mo-Sys Camera Tracking Solutions/Server.
      Further strengthening its capabilities,
      link hidden, please login to view, a leading developer of virtual production solutions and camera robotics. This collaboration seamlessly integrates LED displays and controllers with Mo-Sys’s XR technology to create a comprehensive XR solution. In the LG Virtual Production Studio, the HELIOS Controller allows multiple users to operate the Mo-Sys Camera Tracking Solutions/Server platform in real time without the need for additional software.
      The studio significantly enhances production efficiency by reducing set build times. Advanced features such as parallax motion and real-time rendering enhance realism and adaptability, offering greater creative flexibility, increased content output and cost savings. Looking ahead, the studio plans to produce episodic content and collaborate with brands, further reinforcing LG’s commitment to innovative storytelling.
      Beyond creative benefits, virtual production reduces the need for costly physical sets and on-location shoots, minimizing environmental impact while streamlining production workflows. This shift helps reduce environmental impact while making content creation faster and more adaptable to a variety of creative demands.

      The LG Virtual Production Studio features a 25-foot, two-wall display constructed from two large 1.5mm pixel pitch LG MAGNIT Studio Series LBAG015-G3 Direct View Micro LED displays, positioned at a 90-degree angle. Despite being a compact 1,000-square-foot space – small compared to conventional studios – this setup delivers limitless creative possibilities with ultra-realistic backgrounds and seamless special effects. Unlike traditional LED displays with wider pixel pitches that require large studios to avoid visible pixels, LG MAGNIT technology enables high-quality content creation within a compact footprint.
      LG’s global in-house creative agency, HSAD, plays a pivotal role in maximizing the studio’s potential, leveraging its cutting-edge tools to craft compelling narratives that resonate with diverse audiences. The establishment of this advanced studio marks a significant milestone for LG, underscoring its commitment to innovation and sustainability in content creation.
      By investing in an in-house virtual production studio, LG is redefining creativity – producing high-quality content faster with less environmental impact and new levels of creative freedom.
      To learn more about Studio Series LBAG015-G3 Direct View Micro LED displays, visit .
      # # #

    • MNHL
      WE NEED DVR PLAYER APPS IN LG APP CONTENT
      By MNHL
      I'did many researches on any app to download Hikvision or any DVR player but cant find any thing 
    • Get More For Your Device
    • Tobin
      Apps won't update
      By Tobin
      Hello I have a 2020 LG oled 65 inch tv and I am connected to internet via wifi. I checked connections and they are all good and working. I have standard apps that came with TV installed Netflix, Disney plus ect. And now TV is saying they both need to be updated to have access to those apps. Everytime I go to update and click on update it says the app is not installed so it won't update when I look to make sure app is installed it shows they are.
      I am confused on what's going on and how to update these apps and get access to them again. 
       
      Any help would be greatly appreciated thx
       
      Tobin 

  • Similar Tagged Content

WEBOS FORUMS

MORE SECTIONS

FOLLOW US ON

×
×
  • Create New...