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Unable to load user agreements

Fletcher

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Fletcher Newbie

Fletcher

Posted
Posted

I have recently purchased an LG 43UH610T television.  I am located in Bali, Indonesia.  Everything seems to be working fine, but when I click on any of the options, such as LGTV, YouTube etc, it tells me I must first consent to the LG Smart TV user agreement.  However, I then get a message saying "Unable to load user agreements - a server error has occurred ......"

Can you help?

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Sparty87
Sparty87

Hello all, For those of you still suffering from the same problem, here's an interim solution after 90 minutes on the phone with LG's Level 2 support: - Disconnect your TV from both wired and

lefty3479
lefty3479

Why does it say server error when loading user agreements internet is working fine please help me!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!  

Simonmartin Dodgson
Simonmartin Dodgson

cheers for that did what you said and worked for me 

44 answers to this question

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George Hofmeister Mentor

George Hofmeister

Posted
Posted
On 5/5/2017 at 9:54 PM, Fazakas Zsóki said:

I have recently bought a 43uh661v LG TV and have the same issue. The User Agreements are unable to load. The internet connection is working, I can access  all websites.  I tried to change the DNS to 8.8.8.8 (Google's public DNS) but it is still not working. Were you able to manage to solve the problem? If yes, how? Thank you!

Some users have gotten around the issue by hotspotting with their mobile phones. 

  • 0
Haroun Essack Newbie

Haroun Essack

Posted
Posted

Problem solved by doing the following:

1.connect to a mobile hotspot

2. Go to settings, general , account management

3. Register or sign in

4. Accept all agreements

5. Complete registration

6. disconnect mobile hotspot and connect to wifi

Problem solved!

  • 0
Matteo Pini Newbie

Matteo Pini

Posted
Posted

No way, nor via hotspot, nor via dns change, nor reset to factory defaault.

43UH650V of 2016  … tech.assistence in Aosta ask 250€ to change motherboard cause it's a virus!

LG please give a solution asap

- modello: 43UH650V-ZB (s/n 605MAYY6N554)
- versione TV webOS: 3.3.4-4212
- archiviazione: 0.34/0.62
- SW File: 05.50.55
 

  • 0
Michel Heinst Newbie

Michel Heinst

Posted
Posted

My solution was change the automatic location in to manual and to another country and it worked right away.

 

On 8/20/2019 at 11:43 PM, Haroun Essack said:

Problem solved by doing the following:

1.connect to a mobile hotspot

2. Go to settings, general , account management

3. Register or sign in

4. Accept all agreements

5. Complete registration

6. disconnect mobile hotspot and connect to wifi

Problem solved!

 

  • 0
Michel Heinst Newbie

Michel Heinst

Posted
Posted

My solution was change the automatic location in to manual and to another country and it worked right away.

 

On 8/20/2019 at 11:43 PM, Haroun Essack said:

Problem solved by doing the following:

1.connect to a mobile hotspot

2. Go to settings, general , account management

3. Register or sign in

4. Accept all agreements

5. Complete registration

6. disconnect mobile hotspot and connect to wifi

Problem solved!

 

  • 0
KeithOMR Newbie

KeithOMR

Posted
Posted

You need to go to settings -> General->About this TV.

Check for Updates -> Update TV.

When it finishes, restart the TV.

note: it is not finished updating when the screensaver comes on.

Go into settings again to check the update progress.

  • 0
Nithish Vadla Newbie

Nithish Vadla

Posted
Posted
On 2/9/2018 at 11:46 AM, lance hokanson said:

I had the same problem. It turned out that the tv was auto detecting a different router in the house that required a password instead of the one it was directly connected to that did not require a password. 

I just unplugged the other router. The tv then auto detected the correct one and the user agreement downloaded. 

This worked for me. I disconnected the router my TV was connected to and switched to a different network (mobile hotspot). The user agreement then appeared and everything is working. This happened to me on my LGC2 42.

  • 0
mamak Newbie

mamak

Posted
Posted

LG don't appear to have the user agreements working for all countries, which is ridiculous but there you go. In my case, it was South Africa. I had to manually switch the country to Saudi Arabia on the LG device in the location setting (which caused a reboot), then go to the LG website on my PC and register a username with the country as Saudi Arabia, then back to the LG device (now booted up again) and choose the agreement option in the menu, then use the newly created username to sign the agreement(s). I connected the LG device to my mobile hotspot for all of this, then switched it back to the usual wifi router afterwards.

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