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this app will now restart to free up more memory

Pat

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Pat Newbie

Pat

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Bought a new 65" Smart TV, all the preoaded apps You Tube, Netflix etc  are restarting after couple of minutes with "this app will now restart to free up more memory" message.

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Ang
Ang

We had the same issue.  Unplug your tv and press the on/off button on the tv, hold it in for 10 seconds while the tv is unplugged.  Then wait 20 seconds more and plug the tv back in and turn it back o

Pat
Pat

Bought a new 65" Smart TV, all the preoaded apps You Tube, Netflix etc  are restarting after couple of minutes with "this app will now restart to free up more memory" message.

ThatboiZee
ThatboiZee

Best solution I have found. Download a screen share app / Tv cast when you sync your phone to Tv and play a movie or tv show via the Tv share app on Tv it dose not crash.  Works 100%

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mike4scuba Newbie

mike4scuba

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Posted

well got my tv back from LG repair complete with scratches on the screen and bezel complete with an engineers report.

the motherboard has been replaced and the TV set to factory settings

within 30 mins getting the same error message of memory to low and app will be restarted 

checked memory in settings and contains the same low memory as before

awaiting on call back from lg. this tv is not fit for purpose 

 

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davexnet Contributor

davexnet

Posted
Posted
7 hours ago, mike4scuba said:

well got my tv back from LG repair complete with scratches on the screen and bezel complete with an engineers report.

the motherboard has been replaced and the TV set to factory settings

within 30 mins getting the same error message of memory to low and app will be restarted 

checked memory in settings and contains the same low memory as before

awaiting on call back from lg. this tv is not fit for purpose 

 

Sorry to hear that but it doesn't surprise me at all.  The memory is probably on the board, it cannot be customized.

I agree LG has been a little cheap on the memory, it chokes on it's own basic functionality.

I close apps running in the background on mine, not sure if it's a placebo or not, but I haven't seen that message in a while.

Another option is to get a Roku box or similar and use that for streaming

  • 0
mike4scuba Newbie

mike4scuba

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Posted

LG wanted me to send the TV back again to have the screen replaced

I asked if I sent it would it have the original fault repair at the same time. Was then told it was user error and the TV should never have been repaired in the first instance.

At this point I rang up the shop where I bought the TV and explained it was not fit for purpose.

The shop agreed and asked if I wanted a replacement or refund.

I have now got a Samsung TV and have had no issues with any of the apps

Even though I told LG I wasn't sending it back for repair they still sent DPD courier to collect it

Would I buy another LG product?  NO

 

  • 0
davexnet Contributor

davexnet

Posted
Posted
1 hour ago, mike4scuba said:

LG wanted me to send the TV back again to have the screen replaced

I asked if I sent it would it have the original fault repair at the same time. Was then told it was user error and the TV should never have been repaired in the first instance.

At this point I rang up the shop where I bought the TV and explained it was not fit for purpose.

The shop agreed and asked if I wanted a replacement or refund.

I have now got a Samsung TV and have had no issues with any of the apps

Even though I told LG I wasn't sending it back for repair they still sent DPD courier to collect it

Would I buy another LG product?  NO

 

U.K .based?  I think the UK has more consumer protections, at least from the evidence in this forum and similar.

How long had you owned it ?

  • 0
Ken Gendron Apprentice

Ken Gendron

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Posted
On 9/7/2018 at 10:43 PM, Ang said:

We had the same issue.  Unplug your tv and press the on/off button on the tv, hold it in for 10 seconds while the tv is unplugged.  Then wait 20 seconds more and plug the tv back in and turn it back on.  This solved the problem for us.

WOW I followed your instructions and now it's 

"Smooth Sailing"

Thank you very much for your help. You are the 1st person I have encountered who gave advice that actually cured my Problem 👍 👌😊

  • 0
AL-G Newbie

AL-G

Posted
Posted

LG "smart" tv not too smart! Ive had this tv a while and the browser is loosing more and more sites.  If I had known they could not be updated I would not have wasted my cash. The attitude of LG regarding the lack of browser updates is deplorable. NO MORE  LG GOODS FOR ME!.........Waist of money! 

My advice is unplug it and take it back, your problems are just beginning. And why should you buy a Chrome Cast or set top smart box when your new LG "smart"  tv should do as its advertised to do.?

  • 0
davexnet Contributor

davexnet

Posted
Posted
10 hours ago, AL-G said:

LG "smart" tv not too smart! Ive had this tv a while and the browser is loosing more and more sites.  If I had known they could not be updated I would not have wasted my cash. The attitude of LG regarding the lack of browser updates is deplorable. NO MORE  LG GOODS FOR ME!.........Waist of money! 

My advice is unplug it and take it back, your problems are just beginning. And why should you buy a Chrome Cast or set top smart box when your new LG "smart"  tv should do as its advertised to do.?

Samsung TV's also offer a limited browser.  I don't think any TV (as far as I know) allows you to install a third party browser

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John Coleman Newbie

John Coleman

Posted
Posted

I had the same problem when using the Guide.  The following tip from another forum appears to resolve the problem: Turn off TV and unplug from the mains.  Press and hold the power button on the TV for a good 10 seconds.  Wait a further 30 seconds and then plug TV back in and turn on.  Worked well for me and did not loose any personal settings unlike a full reset.

  • 0
John Coleman Newbie

John Coleman

Posted
Posted

I have the same problem when using the Guide.  Got the following tip from another forum which solved the problem: Switch off TV and unplug from the mains.  Press and hold the Power button on the TV for a good 10 seconds.  Wait a further 30 seconds and then plug TV back in and turn on.  No personal setting lost unlike a reset and all apps also appear to be opening quicker.  I think it is likely that one may need to do this after manufacturer software updates which clog up the memory.

  • 0
Brian Gregory Apprentice

Brian Gregory

Posted
Posted

My partial solution to running out of memory over and over:

 Go to Settings / General and make sure "Quick Start+" is NOT enabled.

 If you run into this "restarting app to free up memory" problem there is no need to unplug from power or hold power button, just switch it off and on again using the red button on the remote.

With "Quick Start+" disabled you will need to wait 5 seconds or so after it comes back on before it becomes responsive to the remote, but you will find there is some more memory available and the problem will almost always not happen again for a while.

  • 0
SharmaG Newbie

SharmaG

Posted
Posted
On 9/8/2018 at 8:13 AM, Ang said:

We had the same issue.  Unplug your tv and press the on/off button on the tv, hold it in for 10 seconds while the tv is unplugged.  Then wait 20 seconds more and plug the tv back in and turn it back on.  This solved the problem for us.

This solution worked for me as well. Really thankful to you.

  • 0
Gombak 8077 Newbie

Gombak 8077

Posted
Posted

TRY INSERTING USB DRIVE

Hi..used to have the same problem & tried the "20 second on/off button steps" but the problem keep coming back. Yesterday, I've noticed that the problem has gone for a quit some times (maybe about 1-2 months).

Then I've realize that there was a usb drive (pendrive) inserted in the usb slot at the back of the tv..maybe it has been there for about 1-2 months back (I've remembered the last time I use the usb slot to watch a movie). The "restarting problem" have gone for good this time.

Maybe you guys can try this method..inserting usb drive (any usb drive)16235636794317814032248109380839.thumb.jpg.0cd906b9d2dca448eb8d57a21ecdfeb6.jpg in the usb slot behind the tv. It works well for me. Cheers...

  • 0
Kimmie1012 Newbie

Kimmie1012

Posted
Posted
On 9/7/2018 at 10:43 PM, Ang said:

We had the same issue.  Unplug your tv and press the on/off button on the tv, hold it in for 10 seconds while the tv is unplugged.  Then wait 20 seconds more and plug the tv back in and turn it back on.  This solved the problem for us.

 

  • 0
william joe Newbie

william joe

Posted
Posted
To resolve the issue, unplug the TV then press the on/off button for 10 seconds.  Wait a further 20 seconds then plug the TV back in and turn it back on. Apps should now run without the error.
 
Edit: The on/off button on my LG TV is directly under the standby light on the bottom of the TV.
 
Regards,
Willjoe
  • 0
Ruibash Newbie

Ruibash

Posted
Posted

I am facing this problem since 2 weeks on my 2017 bought LG 49UF850V. It was working all fine for the last 5 years. Not even a single point in time "app restart to free memory" error was raised.


The surprising thing is, when I looked at host diagnostics, I found DRAM to be 0
I haven't checked this before the problem started so I do not know the initial value. But the spec says it has 2.5GB of RAM. Why is it showing 0 ?

image.thumb.jpeg.a5d63374701052fd7906b1ea0a3cedcf.jpeg

The plug pull, 10 sec power button, 20s wait and then power on did not change anything in my case.

  • -1
ThatboiZee Newbie

ThatboiZee

Posted
Posted

Best thing I do and it works. Download Tv cast app on phone and on tv then stream a movie from your phone via TV cast app go on tv make sure ip adress is the same then movie will play on Tv and it won’t crash

  • -1
ThatboiZee Newbie

ThatboiZee

Posted
Posted

It is a shame how they don’t work properly. What I do is download tv cast app on tv and phone then stream movies ect from phone and it works dosnt say app will reset, hope this works for you

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