By
jcol5786
Hello,
A few years ago I bought a 43" LG Model 43UK6200PUA, manufactured in 2018. I'm from Canada but I purchased this TV in the US. It was a store demo unit on for a great price. I took it home to Canada, set the location to Canada and setup up in our bedroom. It has been working fine with our Fiber TV service as well as Netflix, Amazon etc. We also to have a 60" LG TV in the living room which was purchased in Canada. This TV is similar in age to the one in the bedroom. Recently I started watching the LG channels on the living room TV. I hadn't really paid much attention to them before but now I enjoy them. My problem is that the LG channels do not work on the bedroom TV. I suspect because it was purchased in the US but located in Canada. With the location set to Canada the LG channel guide populates and shows what's on however when I select a program I get the following message.
LG Channels can't be serviced if a user changes 'LG Service Country' from Settings. In order to use LG Channels service, please restore 'LG Service Country' to its condition of original purchase
So if I change the location to the US I get this message.
Sorry, LG Channels is not available in your location. Please set your location to your current location in the settings. If you are in the service area, please visit www.lgappstv.com for help.
As you can see the messages sort of contradict each other also the website mentioned www.lgappstv.com is not working. I suspect that the location for this TV is set to the US at some deeper level. Any help would be greatly appreciated.
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KurtG
I just tried to start the amazon prime app on my new 49UH850V and after updating to the latest version (1.20.23) I always get the error 'Internet Connectivity Problem', while other internet related services are working fine.
LG support told me it is an issue of amazon and amazon told me the TV is not in the compatibility list. Why is the App there if it is not compatible?
Has anybody a solution?
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