HDMI 1 pop up message

[fynotfi]

Why do I constantly keep getting a box appearing on the screen warning that HDMI port one is disconnected, I have a HUMAX HDR‑1100S connected to this port which when turned off keeps displaying this message box, tv is LG OLED55E7N WEBOS 3.5

[nemilose]

Did you try Humax in some other HDMI port? Did you try other device in HDMI 1?

[fynotfi]

No I haven’t, but will give it a go and let you know!!

[fynotfi]

I tried HDMI 2 and while watching let’s say the Netflix app it still pops up telling me the Humax is not connected, the only time is dos not Is whilst I am watching the Humax and it’s turned on.

[RonShurley]

On an LG UJ634V (webOS 3.5), you can stop this annoying pop-up appearing every 25 minutes by:

Setup
General
SIMPLINK (HDMI-CEC) 

Click it from OFF to ON

 

Ron.

[fynotfi]

Thanks for the update Ron however I already had SIMPLINK (HDMI-CEC) set to ON and I still get the pop up box.

[RonShurley]

I couldn't cure this on my UJ634V, so I got Curry to swap it.

Same problem on the next UJ634V, till my wife turned SIMPLINK to OFF.

I assumed I'd missed it but maybe the 1st TV was faulty?

Ron.

[fynotfi]

So should SIMPLINK be ON or OFF? both of your replies are different?

Click it from OFF to ON

Same problem on the next UJ634V, till my wife turned SIMPLINK to OFF

[RonShurley]

Sorry, yes I thought it should be OFF but my wife set it to ON.

[krzysztof F]

The problem is your device that is hooked up to your TV HDMI input.  When you turn off your device and goes to sleep instead off, the message will keep popping up.  Go to your box power management settings and change from going to sleep to turn off option.  It worked for me on my streaming box.