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By BozaB
Hello,
I need help, I bought LG Oled 65 C41 LA tv two days ago, tv is working mostly fine, except when I watch LG installed streaming platforms ( Netflix and MAX tested ) tv freezes and after about 10 seconds it restarts. It does not have any pattern as far as I know, sometimes I can watch 20 mins, last two times after six minutes it crashed and restarted automatically. Can someone please help me, how can I resolve this issue? Did someone had sam problems already? Is my tv broken or I can do something to fix it?
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By DeJaVu
I am using LG WebOS 05.40.20 version. IPTV applications do not show subtitles. Is there any player that can play subtitles?
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By Stuart GIBSON
I have a 48" OLED (Model: OLED48A26LA). after updating to software version 13.30.61 the Sky New Live feed just displays "There was a problem with this video [timeout]". It worked perfectly before the TV software upgrade.
Ive reinstalled the Sky News app but still doesnt work. wifi etc is all ok.
Any ideas?
Stuart
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By Tushar kesarwani
Hello,
I have purchased a new TV and I'm unable to login to the LG account. Whenever i try i get the error saying : The lg services country information could not be retrieved from the server. Image is attached !
I have registered the TV online on lg.com I tried resetting and rebooting the TV I tried the LG customer service which is pathetic and they just asked to exchange the TV with the retailer ( I don't know what customer service is smoking, if people start replacing TV for every software issue, it will be the end for LG Business) What else can be done?
Thanks,
Tushar
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By Tsmt
Hello,
I have a problem with the subtitles when I try to share a video wirelessly directly from my PC to my LG 55SM9010PLA TV. I am not talking about sharing the whole screen (it lags a bit), just the video itself.
Sharing the video itself works well, but randomly the TV randomly does not recognise the subtitle, the sub option is not active in the TV menu, and there are no subtitles. It is in the same folder on my PC as the movie (.mkv), with the same name. In case of some movies it works, in case of others not, and I do not see the reasons why.
First I tought it is becouse the format of the subtitle needs to be ".sub", becouse it worked with one movie. So I have learnt how to convert properly ".srt" to ".sub" - but still no success.
Then I realised, in the case of another movie ".srt" worked on the TV, so I got really confused.
I see no logic behind it. Could you help me, what is the key here, what am I missing?
Thank you!
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Question
RickL
My new Oled tv sound is out of synch with the video. Happens when using my directv receiver set to Dolby Sound. The sound is behind the picture and gets worse over time. Works fine when directv sound is set to pcm. Previous tv, Samsung, worked fine with same setup using Dolby sound on directv. Latest LG software update improved it but did not resolve problem completely.
In addition, this last update will not allow the user to select Dolby out of the optical port when the simultaneous sound (both internal and external speakers) is selected. With this setting Dolby can be set for internal speakers but pcm is the only choice allowed for external speakers through the optical cable.
Anyone else having these problems?
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