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Amazon embeded app connection problems

WynQat

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George Hofmeister Mentor

George Hofmeister

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4 hours ago, WynQat said:

I'm getting a recurring message about connection issues when I press the Amazon button on my remote, yet when using the Amazon web page and watching streaming video on that, I get UHD quality. What is going on here?

The model of your TV, firmware and software versions and the software version of the Amazon app please.

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WynQat Apprentice

WynQat

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Ok, so apparently there was a fix for the latest update of the OS and the Amazon app loaded, without a problem... for like a week and I again get the same irritating message! WTF?

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WynQat Apprentice

WynQat

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So I'm still sitting with this problem, any solutions? After the initial problem in January, Amazon button worked on and off for the past 6 months but finally stopped connecting at the end of April. I am forced to use Amazon, via a PC now, which does not give me the same video quality. Netflix offers UHD 4k without any problems! I've tried turning TV on and off, as the error screen suggests, I've reset routers and pulled network cables in and out, nothing. Every time I press Amazon button I get the same "Connection problem" message in every language on earth!

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