Amazon embeded app connection problems

[WynQat]

I'm getting a recurring message about connection issues when I press the Amazon button on my remote, yet when using the Amazon web page and watching streaming video on that, I get UHD quality. What is going on here?

[George Hofmeister]

4 hours ago, WynQat said:

I'm getting a recurring message about connection issues when I press the Amazon button on my remote, yet when using the Amazon web page and watching streaming video on that, I get UHD quality. What is going on here?

The model of your TV, firmware and software versions and the software version of the Amazon app please.

[WynQat]

LG Web Os TV UJ634V

Amazon V1.0.19 30/10/2017

[WynQat]

Ok, so apparently there was a fix for the latest update of the OS and the Amazon app loaded, without a problem... for like a week and I again get the same irritating message! WTF?

[George Hofmeister]

Are you running over a wired or wireless connection?

[WynQat]

2 hours ago, George Hofmeister said:

Are you running over a wired or wireless connection?

Wired connection, which provides UHD, without loss. 

[WynQat]

So I'm still sitting with this problem, any solutions? After the initial problem in January, Amazon button worked on and off for the past 6 months but finally stopped connecting at the end of April. I am forced to use Amazon, via a PC now, which does not give me the same video quality. Netflix offers UHD 4k without any problems! I've tried turning TV on and off, as the error screen suggests, I've reset routers and pulled network cables in and out, nothing. Every time I press Amazon button I get the same "Connection problem" message in every language on earth!