Quantcast
Jump to content

Follow along to stay updated on LG's latest launches!
  • 0

" My Channels" keep disappearing

joojeh

Asked by joojeh,

 Share

Question

joojeh Newbie

joojeh

Posted
Posted

I have 49SJ810 TV.  There is a "My Channels" option to add your favourite live TV channels which is very useful as it is much quicker than going through the guide menu if you only watch a few channels regularly.  I have successfully set up my favourite channels under the "My Channels" card multiple times, but "randomly" something happens that makes them all disappear from the "My channels" card.  Furthermore, when this happens I don't even have the "add" option to add these back unless I switch the TV off and then on.  Have any other members experienced this?  I suspect it is a software bug but my searcher this hasn't been fruitful.  I contacted LG customer support who took me through the setup menu options to turn off the "programme List Update" feature, but that hasn't fixed it.  Help!!!

  • Like 1
  • Sad 1

3 answers to this question

Recommended Posts

  • 0
RossRodwell Newbie

RossRodwell

Posted
Posted

I have exactly the same problem and LG support gave me the same fix, which doesn't fix anything. They have ignored my emails since. 

It's a shame as I generally like LG products. But it seems their support is terrible and they don't know how to fully test their own products leaving them riddled with faults. 

  • 0
joojeh Newbie

joojeh

Posted
  • Author
Posted

Ross, I should have written an update.  In the end what fixed this issue for me was to go through "factory reset" option of the menu, and the problem hasn't come back.  I know it is a pain if you have set up various apps etc and have to set them up again, but it is worth it.  I'd give it a try.

  • 0
Starmax Newbie

Starmax

Posted
Posted
On 1/1/2019 at 12:56 PM, joojeh said:

Ross, I should have written an update.  In the end what fixed this issue for me was to go through "factory reset" option of the menu, and the problem hasn't come back.  I know it is a pain if you have set up various apps etc and have to set them up again, but it is worth it.  I'd give it a try.

I suffer from a similar issue on my LG OLED65B8. The channels saved within "My Channels" will vanish before my eyes after my TV has previously been disconnected from the mains - something I do every night. To me this is a software glitch as the channels show up and then disappear and it acts as though you've just tried "My Channels" for the first time!

Programme List Update is turned off and I also tried a factory reset but it has not solved the issue.

 

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.

Guest
Unfortunately, your content contains terms that we do not allow. Please edit your content to remove the highlighted words below.
Answer this question...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

×
 Share
Go to question listing

  • Similar Topics

    • News Reporter
      Cut the Cord and Enjoy 100+ Free Channels on Your LG Smart TV!
      By News Reporter
      Gone are the days of expensive cable subscriptions and complicated setups, the way content is consumed has evolved. Today, viewers want high-quality entertainment without the hassle of multiple logins, extra payments or additional devices. As demand for convenience, variety and affordability grows, brands are stepping up to offer solutions that redefine home entertainment.

      Launched in India in late 2023, “LG Channels” is transforming how audiences watch TV, offering a diverse mix of live TV, on-demand content and genre-specific channels – all for free. Whether you’re in the mood for a nostalgic movie night, the latest news or trending music, everything is just a click away.

      With LG Channels rapidly gaining popularity in India, the service continues to expand its regional and local content library, offering channels in Hindi, English, Punjabi, Bhojpuri, Tamil, Telugu, Marathi, Gujarati and Bangla. In a short time, LG has reached a major milestone: 100+ free channels, offering something for everyone – without a price tag.

      This achievement marks a significant milestone toward a future where high-quality entertainment is free, accessible and easy to enjoy. LG is committed to continually enhancing its content offerings by adding more channels over time. With a focus on innovation and consumer-friendly solutions, LG is dedicated to providing viewers with an unparalleled entertainment experience.

      So, if you own an LG Smart TV, it’s time to sit back, relax and explore the world of LG Channels – where premium entertainment doesn’t require payment, comes with zero hassle and endless possibilities. Because when it comes to great content, Life’s Good when it’s Always ON Always FREE.
      Contributed by LG India
      # # #

      link hidden, please login to view
    • jcol5786
      LG Channels not working. Location issue.
      By jcol5786
      Hello,
      A few years ago I bought a 43" LG Model 43UK6200PUA, manufactured in 2018. I'm from Canada but I purchased this TV in the US. It was a store demo unit on for a great price. I took it home to Canada, set the location to Canada and setup up in our bedroom.  It has been working fine with our Fiber TV service as well as Netflix, Amazon etc. We also to have a 60" LG TV in the living room which was purchased in Canada. This TV is similar in age to the one in the bedroom. Recently I started watching the LG channels on the living room  TV. I hadn't really paid much attention to them before but now I enjoy them. My problem is that the LG channels do not work on the bedroom TV. I suspect because it was purchased in the US but located in Canada. With the location set to Canada the LG channel guide populates and shows what's on however when I select a program I get the following message.
      LG Channels can't be serviced if a user changes 'LG Service Country' from Settings. In order to use LG Channels service, please restore 'LG Service Country' to its condition of original purchase
      So if I change the location to the US I get this message.
      Sorry, LG Channels is not available in your location. Please set your location to your current location in the settings. If you are in the service area, please visit www.lgappstv.com for help.
      As you can see the messages sort of contradict each other also the website mentioned www.lgappstv.com is not working. I suspect that the location for this TV is set to the US at some deeper level. Any help would be greatly appreciated.
    • Rizwan Sumra
      No CI Module & How to watch other "Scrambled" channels in LG WEBOS LED 50 INCH Help
      By Rizwan Sumra
      My LG television does not have a CI Module and pay chennals shows scrambled. In some LG televisions, some free to air channels work fine while others pay chennals will display the message "No CI Module". How to watch other LGTV "Scrambled" channels.
    • Wingwalker
      Repeated issue with Freeview disappearing overnight
      By Wingwalker
      LG Television.   Device ID: LG24-K8LPN2   Rowridge transmitter -  BH22 (Dorset)     I purchased a new LG television last week from Curry's but am having a repeated issue on the Freeview channels. The issue is that despite several attempts at clearing the memory and doing an automatic retune on digital channels - after an overnight switch off, they have all gone again by morning.    I can view everything as normal during the daytime - including if the television has been turned off for a number of hours. The issue arises when I turn on the TV the following day after it has been turned off overnight. I am continuously left with just five channels starting at number 301 as per the image below.     I have a set top box from BT and have tried retuning the TV both with the box connected, and without. The results are the same each time, no matter what I try. Daytime all is well, but after an overnight period I am left with the screen above.     As you can see from the image below, everything is as it should be after yet another retuning session this morning. Please can you help?      
    • Wingwalker
      Repeated issue with Freeview disappearing overnight
      By Wingwalker
      LG Television.   Device ID: LG24-K8LPN2   Rowridge transmitter -  BH22 (Dorset)     I purchased a new 50" LG television a couple of weeks ago from Curry's but am having a repeated issue on the Freeview channels. The issue is that despite several attempts at clearing the memory and doing an automatic retune on digital channels - after an overnight switch off, they have all gone again by morning.    I can view everything as normal during the daytime - including if the television has been turned off for a number of hours. The issue arises when I turn on the TV the following day after it has been turned off overnight. I am continuously left with just five channels starting at number 301 as per the image below.     I have a set top box from BT and have tried retuning the TV both with the box connected, and without. The results are the same each time, no matter what I try. Daytime all is well, but after an overnight period I am left with the screen above.     As you can see from the image below, everything is as it should be after yet another retuning session this morning.        My previous TV was a JVC Fire and used to stop receiving the Freeview signal just after 1am each morning. I did a bit of googling and found out it was an energy saving thing to ensure the TV isn't left on all night if you fall asleep in front of it. With the Fire TV was there was a way to override this in the settings, although I never did anything about it as 99% of the time I was already in bed and therefore not a problem. I'm wondering therefore if this issue on my LG unit is in some kind of similar vein and just needs something to tell it to stop doing this reset???    Can anyone help me please as I'm getting sick of doing an auto tune every morning.    Many thanks in advance.   David. 

  • Similar Tagged Content

WEBOS FORUMS

MORE SECTIONS

FOLLOW US ON

×
×
  • Create New...