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" My Channels" keep disappearing

joojeh

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joojeh Newbie

joojeh

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I have 49SJ810 TV.  There is a "My Channels" option to add your favourite live TV channels which is very useful as it is much quicker than going through the guide menu if you only watch a few channels regularly.  I have successfully set up my favourite channels under the "My Channels" card multiple times, but "randomly" something happens that makes them all disappear from the "My channels" card.  Furthermore, when this happens I don't even have the "add" option to add these back unless I switch the TV off and then on.  Have any other members experienced this?  I suspect it is a software bug but my searcher this hasn't been fruitful.  I contacted LG customer support who took me through the setup menu options to turn off the "programme List Update" feature, but that hasn't fixed it.  Help!!!

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RossRodwell Newbie

RossRodwell

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I have exactly the same problem and LG support gave me the same fix, which doesn't fix anything. They have ignored my emails since. 

It's a shame as I generally like LG products. But it seems their support is terrible and they don't know how to fully test their own products leaving them riddled with faults. 

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joojeh Newbie

joojeh

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Ross, I should have written an update.  In the end what fixed this issue for me was to go through "factory reset" option of the menu, and the problem hasn't come back.  I know it is a pain if you have set up various apps etc and have to set them up again, but it is worth it.  I'd give it a try.

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Starmax Newbie

Starmax

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On 1/1/2019 at 12:56 PM, joojeh said:

Ross, I should have written an update.  In the end what fixed this issue for me was to go through "factory reset" option of the menu, and the problem hasn't come back.  I know it is a pain if you have set up various apps etc and have to set them up again, but it is worth it.  I'd give it a try.

I suffer from a similar issue on my LG OLED65B8. The channels saved within "My Channels" will vanish before my eyes after my TV has previously been disconnected from the mains - something I do every night. To me this is a software glitch as the channels show up and then disappear and it acts as though you've just tried "My Channels" for the first time!

Programme List Update is turned off and I also tried a factory reset but it has not solved the issue.

 

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