By
jcol5786
Hello,
A few years ago I bought a 43" LG Model 43UK6200PUA, manufactured in 2018. I'm from Canada but I purchased this TV in the US. It was a store demo unit on for a great price. I took it home to Canada, set the location to Canada and setup up in our bedroom. It has been working fine with our Fiber TV service as well as Netflix, Amazon etc. We also to have a 60" LG TV in the living room which was purchased in Canada. This TV is similar in age to the one in the bedroom. Recently I started watching the LG channels on the living room TV. I hadn't really paid much attention to them before but now I enjoy them. My problem is that the LG channels do not work on the bedroom TV. I suspect because it was purchased in the US but located in Canada. With the location set to Canada the LG channel guide populates and shows what's on however when I select a program I get the following message.
LG Channels can't be serviced if a user changes 'LG Service Country' from Settings. In order to use LG Channels service, please restore 'LG Service Country' to its condition of original purchase
So if I change the location to the US I get this message.
Sorry, LG Channels is not available in your location. Please set your location to your current location in the settings. If you are in the service area, please visit www.lgappstv.com for help.
As you can see the messages sort of contradict each other also the website mentioned www.lgappstv.com is not working. I suspect that the location for this TV is set to the US at some deeper level. Any help would be greatly appreciated.
Question
InvaderZim
I have the 2016 LG OLED65E6P purchased 2/19/2017 with the "magic remote" and recently, the remote control has become unreliable. It worked perfectly until a few weeks ago and I'm not sure what changed. The remote seems to work properly when the TV is first turned on, but later, I have to press a button repeatedly to get any effect. It's not bad buttons, it's like the buttons only send the signal to the TV intermittently. The red light at the top of the remote sometimes flashes red, sometimes goes solid red for a few seconds, and sometimes does nothing when I press the button (I couldn't find a description of what the light does). It's very frustrating.
I mostly make due by repeatedly pressing the button that turns on the teardrop cursor -- after maybe 10 times it'll come on, and then I can use the cursor to operate the TV until it times out. So that works, but it's not a good solution because it's hard to get the cursor turned on.
I put in fresh batteries several times to see if that's the problem -- it made no difference. Plus the cursor works fine, when I can get it turned on.
I was also hopeful that a firmware update caused this problem and it will be resolved.
The remote doesn't seem to require line-of-sight to work. Does the remote use bluetooth or WiFi? I sometimes use Bluetooth headphones with the TV and those work fine.
Has anyone else had this problem with the remote -- and if so, how did you solve it?
(I do have an extended warranty so in theory I can get a replacement remote -- but I'd rather not spend an hour on the phone if this is a common problem.)
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