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LG store is not working

kingroy

Asked by kingroy,

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kingroy Newbie

kingroy

Posted
Posted

Can not access to my LG store. After click on it going to load, but redirecting to previeous page. Also can not access to my LG store account. Any suggestions? 
Model 42LB6520-TB.
Best,
Constantine

16 answers to this question

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  • 1
Pannatat Sirirug Newbie

Pannatat Sirirug

Posted
Posted
10 hours ago, Peter Lewis said:

I seem to have the same problem.  When I try to launch the LG Store, the log appears and then disappears, this repeats three times and then it goes back to the TV show that was displaying before I started.

I have a 60LB6500 in Australia.

@Pannatat Sirirug suggested Reset to Initial Settings - what does that actually reset?  Will it reset and/or delete  my applications (eg Netflix)?  Given I cannot access the LG Store, if the reset deletes Netflix, and does not solve the problem, that would leave me in a real mess.

Thanks.

My screen after Factory reset (may required few restart)

I had to re-log in to my Youtube account

, and re-sign in Netflix with e-mail address

,Enjoy :)

IMG_20180805_012434_HDR.jpg

  • 0
George Hofmeister Mentor

George Hofmeister

Posted
Posted
15 hours ago, kingroy said:
 

Can not access to my LG store. After click on it going to load, but redirecting to previeous page. Also can not access to my LG store account. Any suggestions? 
Model 42LB6520-TB.
Best,
Constantine

The store is regional; so can you let us know where you are in the world please?

  • 0
kingroy Newbie

kingroy

Posted
  • Author
Posted
3 minutes ago, George Hofmeister said:

The store is regional; so can you let us know where you are in the world please?

I'm in Armenia. I've bought  it in Dubai 12.11.2014.  It is for African countries, but I need to change it to CIS region. Other issue is when I try to register TV here

link hidden, please login to view
this site can not recognize the product even when I add it manualy. I've not change settings with ez adjust or something like that, but honestly want because there was no interesting apps in LG store for me, when I reached it in the last time. So please if you can gie me any suggestion to change it, give it.   

  • 0
Zuheily Caban Newbie

Zuheily Caban

Posted
Posted

Í cant open the store..i cant install or  open anything. The apps need actualization but the LG store it's loading  and come the gray color and it's all.  Don't let me register the TV for enter the email account.. Only let me see if I open the browser.. It's the only thing that is functional. I live in Puerto Rico and the ubication in the TV is United States that is correct.  

  • 0
Peter Lewis Newbie

Peter Lewis

Posted
Posted

I seem to have the same problem.  When I try to launch the LG Store, the log appears and then disappears, this repeats three times and then it goes back to the TV show that was displaying before I started.

I have a 60LB6500 in Australia.

@Pannatat Sirirug suggested Reset to Initial Settings - what does that actually reset?  Will it reset and/or delete  my applications (eg Netflix)?  Given I cannot access the LG Store, if the reset deletes Netflix, and does not solve the problem, that would leave me in a real mess.

Thanks.

  • 0
Usman Cheema Newbie

Usman Cheema

Posted
Posted
On 8/4/2018 at 12:46 PM, Peter Lewis said:

I seem to have the same problem.  When I try to launch the LG Store, the log appears and then disappears, this repeats three times and then it goes back to the TV show that was displaying before I started.

I have a 60LB6500 in Australia.

@Pannatat Sirirug suggested Reset to Initial Settings - what does that actually reset?  Will it reset and/or delete  my applications (eg Netflix)?  Given I cannot access the LG Store, if the reset deletes Netflix, and does not solve the problem, that would leave me in a real mess.

Thanks.

I have exactly the same dilemma. Did you get any solution?

  • 0
Peter Lewis Newbie

Peter Lewis

Posted
Posted

In the end I talked to LG tech support and they assured me that Reset to Initial Settings would not delete the Netflix app, so I did.  Initially it appeared it had deleted the Netflix app, but I suspect it may have reappeared after a while or after a further restart, but in any event, yes it did fix the issues with the store so I was able to re-download the Netflix app and other apps.

I wish there was a way to “back up” your TV, but given there isn't, resetting seems to work if you're brave enough to try it.

 

  • 0
Lguser51 Newbie

Lguser51

Posted
Posted
On 4/9/2018 at 3:20 AM, kingroy said:

I found a easy fix. My problem was simple the time was wrong on the system. When I went in and set the time to automatically it fixed my problem instantly 

  • 0
Sheila weber Newbie

Sheila weber

Posted
Posted

I cannot connect to my LG store I cannot download any apps every time I try it says check network connection but I’m connected to the Internet through Wi-Fi and then it tells me to retry or network settings the error code is 105

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