Quantcast
Jump to content

Recommended Posts

Posted

This seems to be a bug in every LG TV.

I see that some members have been advised by the LG technicians to reset the PC.

Does that solve the issue?

If yes, then only I will try it on my TV.

Posted

Hello everyone, 

I am facing the same issue as wired lan disconnected pop up message appearing every 5 min. This disconnects my netflix and i have to go back and start again. It is very annoying.  My LG tv model is 43UJ6200 . The wireless stopped working altogether so I am using ethernet cable.

I have circled back with internet provider and netflix team, both mentioned connections from their side is fine.  Now I m stuck with this issue.

Has anyone got their issue resolved?  My tv is out of warranty now, so I don't want to call a technician if its of no use. I have already changed motherboard a year back.

Please let me know if anyone got this fixed. Any help is appreciated. 

 

Thanks so much!

Regards, AV

Posted

A technician came to the house today and repaired the TV. Unfortunately, I was not here so I don’t know what he did. This was all a result of me calling into LG tech-support and explaining the problem. LG Tech Support acknowledged that it was a known problem and initiated a local contractor to come out and replace a part in the TV.  So far so good after the repair

Posted
19 minutes ago, Badblackdog said:

A technician came to the house today and repaired the TV. Unfortunately, I was not here so I don’t know what he did. This was all a result of me calling into LG tech-support and explaining the problem. LG Tech Support acknowledged that it was a known problem and initiated a local contractor to come out and replace a part in the TV.  So far so good after the repair

Maybe call the technician/company and ask for a description of the work and part replaced?

Posted
56 minutes ago, Badblackdog said:

A technician came to the house today and repaired the TV. Unfortunately, I was not here so I don’t know what he did. This was all a result of me calling into LG tech-support and explaining the problem. LG Tech Support acknowledged that it was a known problem and initiated a local contractor to come out and replace a part in the TV.  So far so good after the repair

Hello,

You mentioned that its a known issue and you were offered free service.  Is your tv still under warranty?  My warranty for the tv has expired so I wonder if they give me free service.  Do you have any data or evidence where it says that its a known issue? May b that might help me claim the technician charges. 

Also, it would be helpful to know what they did to rectify the issue. I am assuming its hardware related.

Thank you!

 

Posted
23 hours ago, Anu said:

Hello everyone, 

I am facing the same issue as wired lan disconnected pop up message appearing every 5 min. This disconnects my netflix and i have to go back and start again. It is very annoying.  My LG tv model is 43UJ6200 . The wireless stopped working altogether so I am using ethernet cable.

I have circled back with internet provider and netflix team, both mentioned connections from their side is fine.  Now I m stuck with this issue.

Has anyone got their issue resolved?  My tv is out of warranty now, so I don't want to call a technician if its of no use. I have already changed motherboard a year back.

Please let me know if anyone got this fixed. Any help is appreciated. 

 

Thanks so much!

Regards, AV

Hi Does the tv say short of memory and needs to restart?

Posted
31 minutes ago, [email protected] said:

Mine did but I found the answer on another post,

By the way mine also has the "lan not connected "messages also wireless network will not turn on?

Yes , the wireless shows switched off and sometimes shows few network but doesn't connect.  Did you get this resolved?  

Posted
31 minutes ago, [email protected] said:

Mine did but I found the answer on another post,

By the way mine also has the "lan not connected "messages also wireless network will not turn on?

Yes , the wireless shows switched off and sometimes shows few network but doesn't connect.  Did you get this resolved?  

  • 3 weeks later...
Posted

Any updates on this, my LGtv has the same issue. It will randomly display Wired Lan Disconnected / Connected messages, and half the time the tv will not let me turn on the wifi as the option doesn't appear there. We got this tv maybe 2 years ago so I'm not sure of the warranty status on it.

Posted

This is a persistent problem experienced by many -including myself, virtually ALWAYS starting virtually after the warranty ends.  I bitched to LG for several months and threatened a class action lawsuit as this is a pernicious issue in three levels: (1) the hard-wired internet goes on and off maddenly, primarily in the evenings, (2) the wifi connection menu becomes UNAVAILABLE further making internet totally unavailable and (3) in our case the sound synchronization being lost even through a single movie.  ASK FOR SUPERVISORY REPONSE....you will have put put up with the BS attempts by "technicians" to fix the problem.  They won't call back as promised to check in with you. Soooo, then call again and struggle through the crappy connection and the almost unintelligible response, hang in there and insist on talking with a supervisor.  Then, if you are lucky or a totally miserable nag, you may get forwarded to "EXECUTIVE SERVICE" with a CLEAR CONNECTION to a HUMAN AMERICAN whom you should be able to convince (I hinted around about a class action lawsuit because this is an ACROSS-THE-BOARD WELL KNOWN ISSUE).  Just today, we got an offer of paid repair for our issue for which the local service company called us just today, after I girded my loins for a final call on this BS.  Hope this helps.

Posted
33 minutes ago, William W. said:

This is a persistent problem experienced by many -including myself, virtually ALWAYS starting virtually after the warranty ends.  I bitched to LG for several months and threatened a class action lawsuit as this is a pernicious issue in three levels: (1) the hard-wired internet goes on and off maddenly, primarily in the evenings, (2) the wifi connection menu becomes UNAVAILABLE further making internet totally unavailable and (3) in our case the sound synchronization being lost even through a single movie.  ASK FOR SUPERVISORY REPONSE....you will have put put up with the BS attempts by "technicians" to fix the problem.  They won't call back as promised to check in with you. Soooo, then call again and struggle through the crappy connection and the almost unintelligible response, hang in there and insist on talking with a supervisor.  Then, if you are lucky or a totally miserable nag, you may get forwarded to "EXECUTIVE SERVICE" with a CLEAR CONNECTION to a HUMAN AMERICAN whom you should be able to convince (I hinted around about a class action lawsuit because this is an ACROSS-THE-BOARD WELL KNOWN ISSUE).  Just today, we got an offer of paid repair for our issue for which the local service company called us just today, after I girded my loins for a final call on this BS.  Hope this helps.

So don't buy LG TVs in the future, gotcha

Posted
10 hours ago, James Julian said:

So don't buy LG TVs in the future, gotcha

I am in the UK and all calls end up in India talking to people who cannot speak English,

The tv is probably 2 years old got it from my son in law he bought it new and used it as a monitor so never connected to internet, he then decided on a better one when mine packed up he sold me this cheap,  he only used it a couple of months, I hate LG I had one before cost me a fortune picture took 20 minuets to start and the sound was crap, I had new circuit board new speakers, still did not work, I had to accept this as money a bit tight at the moment with the virus, so I don't expect any help from LG!

Posted

Guys, I had this problem on my LG 49UH770V. It was always hard wired to my router, never tested wireless. I constantly had the LAN disconnected and reconnected problem. This however stopped happening when I upgraded my old Ethernet cables (connected to my TV, Sky Q and PS4) to these: 

link hidden, please login to view

This is the link, although the title has changed so I'm not sure if they are the exact same ones.  

Hope this helps.

Posted
On 6/15/2020 at 8:52 PM, Badblackdog said:

A technician came to the house today and repaired the TV. Unfortunately, I was not here so I don’t know what he did. This was all a result of me calling into LG tech-support and explaining the problem. LG Tech Support acknowledged that it was a known problem and initiated a local contractor to come out and replace a part in the TV.  So far so good after the repair

So a month later...has the fix stuck? We have the same problem and I'm debating between fighting LG about it or just buying a new TV.  Was yours under warranty still and that's why they covered it or are they covering it for everyone?

Posted

Mine was the usual 1-1/2 years.  Technician is due Monday 20th July.  They will be bringing motherboard to cover cable disconnect issue and sound synchronization issues, plus wifi connector to reestablish wifi connection menu.  LG is paying for it. 

Posted
4 hours ago, William W. said:

Mine was the usual 1-1/2 years.  Technician is due Monday 20th July.  They will be bringing motherboard to cover cable disconnect issue and sound synchronization issues, plus wifi connector to reestablish wifi connection menu.  LG is paying for it. 

Is it under warranty? If not how is LG paying for the same?  Are they fixing it for everyone?

  • 2 weeks later...
Posted
On 7/11/2020 at 9:00 PM, Monz87 said:

Guys, I had this problem on my LG 49UH770V. It was always hard wired to my router, never tested wireless. I constantly had the LAN disconnected and reconnected problem. This however stopped happening when I upgraded my old Ethernet cables (connected to my TV, Sky Q and PS4) to these: 

link hidden, please login to view

This is the link, although the title has changed so I'm not sure if they are the exact same ones.  

Hope this helps.

I bought all new of the above connectors replaced all the old one's with these, made no difference at all, so save your money folks!

  • 1 month later...
Posted

Hi

For my part I have the message on the connection and disconnection of the network cable I look at the options on my manageable switch, different cables and options to disable on the TV menu but without conviction and certainty ...

This notification story is completely crazy, I've been browsing the forum it's been appearing for 5 years on a multitude of problems it would just be enough to have an option in web os to be bothered or not to be bothered with a notification bubble as it is the case on IOS/ANDROID/MACOS/WINDOWS OS!

PLEASE THE DEVELOPERS OF LG WEBOS ADD US A BOX TO CHECK TO ACTIVATE OR DEACTIVATE POP-UP NOTIFICATIONS sound easy for 5 years complaint of people about that !!!

 

  • 1 month later...
Posted

Ive been having this message constantly flashing on my TV.  Wired Lan disconnected followed by Wired Network connected. I replaced the Ethernet cable form my router to TV and still getting the message. I noticed people having the same problem dating back to 2018...thats the year i purchased my TV.  I wonder if it a defect with this model TV?  Can anyone help?

  • 3 weeks later...
Posted

I've had this for months on my LG C9  (OLED55C9PTA).  Frequently when it happens, it also triggers a problem with one of my HDMI-connected devices suddenly failing e.g. AMP drops audio, or my BluRay is "discovered"even though it's turned off. 

I've tried turning off CEC and all the various "magic"device management features with no result. Ethernet and HDMI cables have been replaced.

 

 

  • 2 weeks later...
Posted

The solution is simple and I guarantee it works. Go to Settings-General-Scroll down to Home/Store Mode wher you will easily find the option to turn on or off messages in the upper right of the screen. I had the message Wired Lan cable is disconnected quckly followed by Wired Lan Cable connected appearing constantly and after the above fix all messages stopped for good! My messages began after the recent update to the Disney App the update must have somehow switched on the messages for the upper right of screen by voodoo. Anyway it is the fix that everyone seeks. But how utterly amazing the Technicians at LG don't even know where the issue lies! I have read of service calls parts changed etc. etc. when it is just a simple act of using the menus! Happy Days. 

Posted

There is no option to turn off messages in Home mode.

It's not just the messages that are the problem. As soon as the Wired Lan Cable disconnected/Connected message appears ( which appears even if you're using WIFI and there is no LAN cable), but there is a subsequent problem with other HDMI connected devices being triggered by this event.

 

Posted

MikeWWW You do not need to be in home mode, you go to store mode turn off the messages and then go back to home mode, and the messages are gone for good. Is that too difficult to understand??  Also I am not interested in any alleged HDMI events ,as I did not have any. I am trying to help people who have the constant annoying pop up messages in the top right hand of the screen. 

The fact is the option of turning off the annoying messages,is in the store mode section, and I assume LG put it there so when the TV is on display the distracting and annoying messages don't show and spoil chances of a sale! However the fact is when the option to display or not is turned off in store mode that selection is for the whole TV not just store mode okay?

Posted
20 hours ago, PhylipR said:

The solution is simple and I guarantee it works. Go to Settings-General-Scroll down to Home/Store Mode wher you will easily find the option to turn on or off messages in the upper right of the screen. I had the message Wired Lan cable is disconnected quckly followed by Wired Lan Cable connected appearing constantly and after the above fix all messages stopped for good! My messages began after the recent update to the Disney App the update must have somehow switched on the messages for the upper right of screen by voodoo. Anyway it is the fix that everyone seeks. But how utterly amazing the Technicians at LG don't even know where the issue lies! I have read of service calls parts changed etc. etc. when it is just a simple act of using the menus! Happy Days. 

Can you elaborate a bit?  I tried enabling store mode as you suggest, but I don't see any option to turn off messages in the upper right of the screen.  Does that option only appear when the disconnected message appears? Is there a screenshot you could share?  Just trying to discern if this is a potential fix for my own TV, as I would love to have these messages disappear for good.

Posted

Elaborate? Lad do you need a nanny? Set TV into store mode okay? re-open settings as normal and go to "general" then scroll right down to the bottom where you will see a setting that says "Store mode settings" and lo and behold even Stevie Wonder will see the setting to turn off notifications. Lad I am in my 70's and even I had little trouble figuring it out. As I said in my original post I guarantee this is the solution. I see no more annoying Wired Network or any other messages since discovering the solution. After you uncheck the notifications box just switch back to Home Mode and that is it result. It makes no difference that the option to switch notifications on or off is in Store Mode settings as the settings work on the "whole" TV.   

Posted
11 hours ago, PhylipR said:

MikeWWW You do not need to be in home mode, you go to store mode turn off the messages and then go back to home mode, and the messages are gone for good. Is that too difficult to understand??  Also I am not interested in any alleged HDMI events ,as I did not have any. I am trying to help people who have the constant annoying pop up messages in the top right hand of the screen. 

The fact is the option of turning off the annoying messages,is in the store mode section, and I assume LG put it there so when the TV is on display the distracting and annoying messages don't show and spoil chances of a sale! However the fact is when the option to display or not is turned off in store mode that selection is for the whole TV not just store mode okay?

1. Disguising symptoms doesn't address the underlying problem.

2. Your guaranteed solution doesn't work to hide the connection/reconnection messages.  The store setting probably refers to a different class of messages that appear near the top right hand corner, regarding system updates, license changes etc.

 

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.

Guest
Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

  • Similar Topics

    • By akhil7j
      I did a refresh of my LG TV 3 days ago. Sold the old LG 47" 3D LED TV and bought new 55" LG Super UltraHD TV with WebOS. I believe, the biggest con of this new TV is WebOS. Its totally frustrating. Sorry for WebOS fans.
      It isn't that smart and functional they way it looks. The problem I having since 3 days and being a network engineer, I am unable to solve a network issue myself which is even more frustrating for me.
      Ok, let me explain the issue. The TV when installed was connected to LAN cable to my router which has direct internet connection. The TV works and none of the apps were working. Basically TV wasn't able to connect to internet via apps. If i open web browser, it was working fine with all webpages showing correctly.
      I'll skip the part of contacting LG support which was useless. All troubleshooting steps like resetting, formatting, changing time zone, location, region was done but no luck. Finally I connected the TV via mobile hotspot and it just worked which gave me the clue that some ports are being blocked by my ISP or router.
      My internet setup is this way. Internet cable from ISP -> ISP Modem (can do NAT and work as router) - WiFi Router (NAT, DHCP, etc) -> all LAN clients. I put my LG TV in DMZ, opened all ports, etc but no luck. Then I converted my ISP modem as router and connected the LG TV directly to it and it started working..!!!
      My WiFi Router is TP-Link Archer C7 and I was using stock firmware. Thought it was creating issues and I installed DD-WRT, Open-WRT but no luck at all. The apps which were installed in TV when TV was connected directly to modem are still working fine. Youtube, Plex, Netflix, etc all are working but when I open LG Content Store, it just refuses to load.
      I am not sure what wrong my TP-Link router is doing. There is something wrong with the LG TV content store. If it requires to open ports, then I would like to know which ones.
      Sorry for the long port, may be my frustration of 3 days with no luck.!!
       
    • By News Reporter
      First in the 5G Private Network Industry to Receive Domestic Network
      Equipment Certification from Korea Association of Network Industries

      SEOUL, Sep. 26, 2024 — LG Electronics (LG) is stepping up its presence in the 5G private network market, a key infrastructure for future industries. The company has recently achieved a significant milestone by becoming the first in 5G private network industry to receive the “Domestic Network Equipment Certification” from the Korea Association of Network Industries for its self-developed 5G private network solution.
      The “Domestic Network Equipment Certification” is awarded to products that are developed and manufactured in South Korea, a key credential for supplying to public institutions. This certification marks LG’s official recognition for internalizing core 5G private network technologies.
      A 5G private network is a customized network deployed in specific areas like factories and buildings, offering high-speed data transmission and exceptional stability. It serves as a vital foundation for innovations such as digital and AI transformation (DX/AX) and smart factory operations.
      LG’s certified 5G private network solution leverages advanced software to handle network functions typically managed by traditional 5G equipment like Radio Access Network (RAN) and 5G Core. This software-based approach allows for faster data processing and improved stability, with the added benefit of enabling upgrades without hardware replacement, significantly lowering operational costs.
      Harnessing its strong software capabilities, LG’s solution delivers a customized 5G private network tailored to meet diverse client needs and installation environments. For instance, it can create secure, isolated networks for clients with high-security requirements or integrate external cloud services for companies that require frequent collaboration with external partners.
      In addition to network setup, LG’s solution offers a device control platform for seamless management of connected devices. This includes LG’s own products, such as robots and digital signage, as well as clients’ existing equipment like CCTV and smart safety devices, all integrated via the 5G private network.
      With the momentum from this domestic certification, LG plans to actively pursue both enterprise-focused and public 5G private network initiatives, targeting sectors like smart factories and more.
      Recognizing the immense potential of the 5G private network market, LG has committed significant resources to technology development. The company holds around 30,000 telecommunications patents, including many related to 5G, ranking it among the world’s top innovators. Last year, LG formally added “facilities-based telecommunications business” to its portfolio, positioning itself for full-scale commercialization of its 5G solutions.
      LG also brings extensive real-world experience, having tested its 5G private network solution at various reference sites, including its Tennessee factory, a smart factory in Chungbuk, a logistics center in Incheon and a university hospital in Seoul.
      The global 5G private network market is expected to grow rapidly, from approximately USD 2 billion in 2023 to around USD 11.8 billion by 2028, with a projected annual growth rate exceeding 40 percent, according to market research firm MarketsandMarkets.
      “We will continue to provide customized 5G private network solutions for clients who need fast, stable networks, leveraging our outstanding 5G technology and operational expertise, accumulated in various sectors such as factories, logistics centers and hospitals,” said Lee Jun-sung, vice president and head of LG’s Private Network Business Development Department.
      # # #

      link hidden, please login to view
    • By forum1
      My LG 49UB850V LED TV  browser is too old. The most of the pages not work any more. How to easy update just one simple browser app? For example, often browser show error during open new page. It show certificate expire problem and page not load at all.
      This mean LG sell product without update at least browser certificate and now we are stuck and can not even load one page from WWW. 
       
      Shame on you LG. I will not buy any more from you.  How dificolt is to release new update to update OS certificates? Microsoft Windows did this, android did also for old phones, etc... Really, can not undestend this asian people from Korea. 
    • By News Reporter
      Partnership to Enhance Company’s High-performance Heat Pump Solutions for Cold Climates,
      Lay Groundwork for the Development of Next-generation Technologies

      SEOUL, Sep. 3, 2024 — LG Electronics (LG) is completing its global R&D triangle with the establishment of the Chinese Consortium for Advanced Heat Pump Research (CCAHR) in Harbin. The consortium, which joins existing LG-led initiatives in North America and Europe, will develop next-generation core technologies for heating, ventilation and air conditioning (HVAC) solutions capable of providing strong, dependable performance in extreme cold conditions.
      To mark the official launch of CCAHR, LG held a signing ceremony on August 31 (local time) at Harbin Institute of Technology in Harbin, China. Prominent members of the consortium include the Harbin Institute of Technology (HIT), Shanghai Jiao Tong University (SJTU) and Xi’an Jiao Tong University (XJTU), all of which are actively researching HVAC technologies and systems designed for cold climates. The consortium will operate new research facilities in Harbin and Mohe City to develop strong and reliable HVAC solutions, helping LG to deliver products customized to local needs, and strengthen its presence in the Chinese market.
      Harbin, known for its harsh winter conditions, and Mohe, where temperatures can drop to below minus 50 degrees Celsius, provide ideal settings for advancing LG’s research into heat pump technologies that can maintain high efficiency in severely cold climates. CCHAR will conduct tests on the company’s HVAC solutions, including residential air conditioners, at two facilities: a university-owned building at the Harbin Institute of Technology campus, and a residential site in Mohe. The consortium will gather comprehensive operational data to improve the heating performance, energy efficiency and overall reliability of LG’s HVAC products.
      CCAHR is a significant addition to LG’s growing international program of heat pump R&D collaboration, complementing LG-led consortiums established in Korea and the U.S. last November, and in Europe this June. With its trio of consortiums, LG has built a robust R&D infrastructure spanning North America, Europe and Asia, and will be able to develop technologies suited to the unique demands of each region’s climatic and housing conditions. The R&D triangle will play a major role in further solidifying the company’s global leadership in HVAC technology.
      Moreover, during a recent CEO-led
      link hidden, please login to view, LG outlined four key strategies for business portfolio innovation, including the acceleration of its B2B capabilities – particularly in the area of HVAC. By leveraging its advanced inverter, heat pump and chiller technologies, LG aims to lead the market in high-efficiency HVAC solutions, while actively targeting the growing demand for cooling systems, especially in AI data centers. Additionally, in key markets, LG’s HVAC business is establishing a locally self-sufficient operation system encompassing the in-house production of core components and the creation of production bases optimized for regional supply. This system, which covers everything from R&D to sales and maintenance, greatly enhances LG’s B2B capabilities and is expected to support meaningful long-term growth.
      “We are committed to developing next-generation heat pump technologies tailored to diverse climates,” said James Lee, head of the Air Solution Business Unit at LG Electronics Home Appliance & Air Solution Company. “Through our R&D initiatives, we will strengthen our ability to provide differentiated solutions for each region, and reinforce our product and technology leadership in the global HVAC market.”
      # # #

    • Solution For That Pollution
    • By News Reporter
      Huntington, W.Va., Aug. 26, 2024 – Marshall Health Network, Inc., a leading West Virginia-based academic health system, announces a new digital health collaboration with Primefocus Health. Together, they plan to offer a customized healthcare service solution to address key regional healthcare issues such as rural healthcare access, obesity, healthy aging and substance abuse.
      Primefocus Health, which launched earlier this year in collaboration with LG NOVA, the LG Electronics North America Innovation Center, aims to enable providers to deliver a personalized, complete care experience and improve access to quality healthcare, which is particularly important in rural communities. The Primefocus Health platform will help Marshall Health Network meet the needs of 1.4 million residents across 40 counties in West Virginia, southern Ohio and eastern Kentucky.
      This new provider-focused, patient-centric healthcare solution will use innovative, non-invasive technology and remote monitoring capabilities to understand patient progress for multiple medical conditions and deliver healthcare therapies directly to patients in their homes. The solution will help healthcare providers effectively manage outcomes and provide assistance, guidance, communication and intervention via the internet, through an app-based patient portal to deliver quality care to patients.
      Primefocus Health will start the collaboration with Marshall Health Network in September, with development throughout the next year and a planned patient rollout in 2025.
      The collaboration between Marshall Health Network and Primefocus is focused on delivering solutions that improve patients’ health through a remote healthcare solution that addresses:
      Rural Health: Enhance healthcare delivery in rural areas by enabling greater access to healthcare. Obesity: Help reduce obesity rates by using technology to promote nutrition, education, physical activity programs and behavioral health support. Healthy Aging: Promote healthy aging by utilizing technology solutions that offer greater access to preventive care, chronic disease management and wellness initiatives tailored to the needs of older adults. Substance Use Disorder: Expand access to evidence-based treatments and support services for individuals struggling with substance use disorder, with a focus on opioid addiction and recovery resources. “We value this new collaboration that empowers patients to have greater access and participate in their daily health care. These convenient services and tools allow patients to receive the right care, at the right time, in the right setting to achieve better outcomes and quality of life,” said Marshall Health Network CEO Kevin W. Yingling, R.Ph., M.D. “Our work with Primefocus Health supports access to comprehensive healthcare services leading to better patient outcomes.”
      “We’re on the path to transform healthcare by giving people greater access to personalized care, empowering them to take an active role in improving their health,” said Darren Sabo, CEO of Primefocus Health. “Working with Marshall Health Network enables us to be front and center in tackling key healthcare issues of West Virginia and rural Appalachia, as we build out solutions to best fit and serve people’s needs and get them access to care that will help them live healthier and better lives.”
      ###

      link hidden, please login to view
  • Similar Tagged Content

×
×
  • Create New...