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Youtube, LGContent store and some other apps wont detect internet connection except netflix
Asked by
Mark Morales,
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By Ahmad Baeisa
I bought an lg pf50kg smart projector and can't find netflix, youtube and no app store so i paid for a projector that should be smart and ended up having a normal one this is cheating lg .
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By Nihar Ranjan Dash
The international content on JioCinema and Hotstar apps are not playing. No issues with Indian content in Hindi or other regional languages. But English, Korean, and Japanese content are not playing. Specifically, I want to play Disney content on Hotstar and HBO content on JioCinema App.
I tried resetting all configurations and reinstalling the applications and re-logging into the apps. Still, the issue persists. I tried switching off the TV and tried pressing the power button for complete discharge and rebooting my router, but the same issue persists.
**I found a workaround though, changing the wifi network or using a mobile hotspot on TV and then all content plays well even if I revert to my primary Airtel wifi, It still plays. but the next day the same issue continues.
It's an overhead to switch the wifi every time I want to watch Hollywood titles. Certainly, it's not the experience I want with a TV of a hefty price tag. No other devices (Mac, ios, android, windows, Android TV) have this problem. Also, it's not the wifi issue, as I can watch the same titles on other devices. The LG TV also doesn't have the capability to remember a few WiFi networks to ease this workaround of switching networks.
Alas, Nobody informed me about this issue earlier while making the purchase. Now such pricey TVs shouldn't have these issues at all. Kindly let me know If there is a permanent fix for this issue.
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By akhil7j
I did a refresh of my LG TV 3 days ago. Sold the old LG 47" 3D LED TV and bought new 55" LG Super UltraHD TV with WebOS. I believe, the biggest con of this new TV is WebOS. Its totally frustrating. Sorry for WebOS fans.
It isn't that smart and functional they way it looks. The problem I having since 3 days and being a network engineer, I am unable to solve a network issue myself which is even more frustrating for me.
Ok, let me explain the issue. The TV when installed was connected to LAN cable to my router which has direct internet connection. The TV works and none of the apps were working. Basically TV wasn't able to connect to internet via apps. If i open web browser, it was working fine with all webpages showing correctly.
I'll skip the part of contacting LG support which was useless. All troubleshooting steps like resetting, formatting, changing time zone, location, region was done but no luck. Finally I connected the TV via mobile hotspot and it just worked which gave me the clue that some ports are being blocked by my ISP or router.
My internet setup is this way. Internet cable from ISP -> ISP Modem (can do NAT and work as router) - WiFi Router (NAT, DHCP, etc) -> all LAN clients. I put my LG TV in DMZ, opened all ports, etc but no luck. Then I converted my ISP modem as router and connected the LG TV directly to it and it started working..!!!
My WiFi Router is TP-Link Archer C7 and I was using stock firmware. Thought it was creating issues and I installed DD-WRT, Open-WRT but no luck at all. The apps which were installed in TV when TV was connected directly to modem are still working fine. Youtube, Plex, Netflix, etc all are working but when I open LG Content Store, it just refuses to load.
I am not sure what wrong my TP-Link router is doing. There is something wrong with the LG TV content store. If it requires to open ports, then I would like to know which ones.
Sorry for the long port, may be my frustration of 3 days with no luck.!!
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By JonoW
Has anyone else had the same problem as me regarding the 'like' button on the YouTube app on my Oled77g7v? There is a thumbs up button and a thumbs down button for each video. These icons are supposed to be just an outline unless you click on them and then they fill in to show you have selected them. However, this no longer works on my TV. It is as if you never clicked. In fact, the 'like' icon is always pre_filled, no matter what I do. This used to work properly and it still works correctly on a Sony TV I have. Any ideas would be very welcome!
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Question
Mark Morales
I have an LG WebOS TV UJ6320 and youtube, lg content, spotify and some other app can't detect that the tv is connected to internet through wifi or wired. Thus i'm unable to access the contents in the app. But my netflix app can play videos. So that means its connected to the internet. My phone can connect to the internet without any issues but i ran some tests. I connect my phone to my wifi and turn on the mobile hotspot to connwct my tv to my phone and then those apps that cant access the internet can now play vidoes and access their contents.
Hoping for some help and advise on this..
Location:Philippines
Model: LG WebOS TV UJ6320
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