Quantcast
Jump to content

Recommended Posts

Posted

I did a refresh of my LG TV 3 days ago. Sold the old LG 47" 3D LED TV and bought new 55" LG Super UltraHD TV with WebOS. I believe, the biggest con of this new TV is WebOS. Its totally frustrating. Sorry for WebOS fans.

It isn't that smart and functional they way it looks. The problem I having since 3 days and being a network engineer, I am unable to solve a network issue myself which is even more frustrating for me.

Ok, let me explain the issue. The TV when installed was connected to LAN cable to my router which has direct internet connection. The TV works and none of the apps were working. Basically TV wasn't able to connect to internet via apps. If i open web browser, it was working fine with all webpages showing correctly.

I'll skip the part of contacting LG support which was useless. All troubleshooting steps like resetting, formatting, changing time zone, location, region was done but no luck. Finally I connected the TV via mobile hotspot and it just worked which gave me the clue that some ports are being blocked by my ISP or router.

My internet setup is this way. Internet cable from ISP -> ISP Modem (can do NAT and work as router) - WiFi Router (NAT, DHCP, etc) -> all LAN clients. I put my LG TV in DMZ, opened all ports, etc but no luck. Then I converted my ISP modem as router and connected the LG TV directly to it and it started working..!!!

My WiFi Router is TP-Link Archer C7 and I was using stock firmware. Thought it was creating issues and I installed DD-WRT, Open-WRT but no luck at all. The apps which were installed in TV when TV was connected directly to modem are still working fine. Youtube, Plex, Netflix, etc all are working but when I open LG Content Store, it just refuses to load.

I am not sure what wrong my TP-Link router is doing. There is something wrong with the LG TV content store. If it requires to open ports, then I would like to know which ones.

Sorry for the long port, may be my frustration of 3 days with no luck.!!

 

Posted

Same issue here. I first noticed my issue when I tried to open Sling TV app. It required an update which tried to take me to the LG Content Store. Then I would get an error message that the LG Content Store is temporarily unavailable, try again later. This has been going on for a month with absolutely no help from LG Technical Support. Most other apps (Netflix , Amazon Video, etc.) all work fine. I was finally able to get into my router management and disable the firewall while I tried to update the Sling app. It worked long enough to update the app. But after a few minutes, I got the “temporarily unavailable “ message from the LG Content Store again. Very frustrating!

Posted

Hello guys

As an experienced LG Oled TVs I can suggest one option to solve all kind of WebOs function. Since it’s computers I always 

unplug the power cord from the wall for few seconds . Usually it fixes all kind of sudden errors with the WEBOS of LG.

Let me know if it solved your issues.

  • Like 1
  • 2 months later...
  • 4 months later...
Posted
On 8/23/2018 at 8:53 PM, akhil7j said:

I did a refresh of my LG TV 3 days ago. Sold the old LG 47" 3D LED TV and bought new 55" LG Super UltraHD TV with WebOS. I believe, the biggest con of this new TV is WebOS. Its totally frustrating. Sorry for WebOS fans.

It isn't that smart and functional they way it looks. The problem I having since 3 days and being a network engineer, I am unable to solve a network issue myself which is even more frustrating for me.

Ok, let me explain the issue. The TV when installed was connected to LAN cable to my router which has direct internet connection. The TV works and none of the apps were working. Basically TV wasn't able to connect to internet via apps. If i open web browser, it was working fine with all webpages showing correctly.

I'll skip the part of contacting LG support which was useless. All troubleshooting steps like resetting, formatting, changing time zone, location, region was done but no luck. Finally I connected the TV via mobile hotspot and it just worked which gave me the clue that some ports are being blocked by my ISP or router.

My internet setup is this way. Internet cable from ISP -> ISP Modem (can do NAT and work as router) - WiFi Router (NAT, DHCP, etc) -> all LAN clients. I put my LG TV in DMZ, opened all ports, etc but no luck. Then I converted my ISP modem as router and connected the LG TV directly to it and it started working..!!!

My WiFi Router is TP-Link Archer C7 and I was using stock firmware. Thought it was creating issues and I installed DD-WRT, Open-WRT but no luck at all. The apps which were installed in TV when TV was connected directly to modem are still working fine. Youtube, Plex, Netflix, etc all are working but when I open LG Content Store, it just refuses to load.

I am not sure what wrong my TP-Link router is doing. There is something wrong with the LG TV content store. If it requires to open ports, then I would like to know which ones.

Sorry for the long port, may be my frustration of 3 days with no luck.!!

 

Did you ever find a solution to this problem? I'm an IT guy also troubleshooting the exact same issue for weeks very frustrating!!!

Posted

As crazy as this sounds try this, unplug your tv for a few minutes then plug it back in. I’m a computer repair tech and have years of experience in a variety of electronic troubleshooting. 

I was having this same issue when I ran across this fix that seemed so silly but it werked!!

Posted
On 3/14/2019 at 2:27 PM, [email protected] said:

As crazy as this sounds try this, unplug your tv for a few minutes then plug it back in. I’m a computer repair tech and have years of experience in a variety of electronic troubleshooting. 

I was having this same issue when I ran across this fix that seemed so silly but it werked!!

Ah yes after twenty years in the computer support industry myself it is amazing how many times the solutions of turning off/unplugging and turning back on again works.

  • Haha 1
Posted

Well unfortunately the "unplug from power source" doesn't work for me. I live in South Africa we are currently having scheduled power outages  for +/-  3 hours daily even that prolonged period of "unplugging" doesn't work. What's even more strange/annoying is that the LG content store & all other apps won't work on a wired connection directly connected to my ISP modem/router on FTTH (using Google DNS) but NETFLIX works without a single glitch all the time.  I keep getting the "CHECK NETWORK CONNECTION (-118)" error message on the wired connection.

I'm almost convinced that the wired connection takes second preference to a wireless connection as I can access the content store & the rest of the apps via a cellular broadband connection (without using Google DNS) even though the wireless doesn't work at all on my primary ISP modem/router.  I have put the TV in the DMZ on my  primary wired ISP modem/router to avoid any firewall/port blocking issues to no avail I have even requested for a static public IP address from my ISP.

Is there any way to pull logs directly from the TV via SSH or something? BTW I also got +20 years tech experience but this is just mind boggling & highly frustrating!!

Posted
7 hours ago, pridgom said:

Well unfortunately the "unplug from power source" doesn't work for me. I live in South Africa we are currently having scheduled power outages  for +/-  3 hours daily even that prolonged period of "unplugging" doesn't work. What's even more strange/annoying is that the LG content store & all other apps won't work on a wired connection directly connected to my ISP modem/router on FTTH (using Google DNS) but NETFLIX works without a single glitch all the time.  I keep getting the "CHECK NETWORK CONNECTION (-118)" error message on the wired connection.

I'm almost convinced that the wired connection takes second preference to a wireless connection as I can access the content store & the rest of the apps via a cellular broadband connection (without using Google DNS) even though the wireless doesn't work at all on my primary ISP modem/router.  I have put the TV in the DMZ on my  primary wired ISP modem/router to avoid any firewall/port blocking issues to no avail I have even requested for a static public IP address from my ISP.

Is there any way to pull logs directly from the TV via SSH or something? BTW I also got +20 years tech experience but this is just mind boggling & highly frustrating!!

Well, besides the obvious like unplug the netwerk cable or switch it out, there could be a bad connector etc. Also unplugging and powering down are two different things. I’m pretty dumb but maybe there could possibly be enough power to keep the settings, ie:standby power? Perhaps? I would still unplug for 5-10 minutes just to be double sure and while you’re at it swap your netwerk cable out or at least check the fittings/connectors. Good luck!!

  • 1 month later...
Posted

Finally this issue is solved for me, for resolution go through the below lines and follow:

I was frustrated for months with similar issue and blamed the ISP for the issue as certain preinstalled apps like youtube etc. worked fine, but LG content store was just not reachable. I had a Linksys E900 wireless router. To my surprise, changing my router made the content store reachable. With this I finally concluded it was my router that was the culprit and not LG or my ISP. I then factory reset my router settings, but it didn't work. What really worked for me was a setting on my router known as MTU (Maximum Transmission Unit Size of Data Packet). It was on Auto Mode and showed a value 1480. I then changed this value to manual mode and with a value 1470. Saved settings, restarted router and TADA it worked. Hope changing MTU size for you guys solves your problem as well. For Linksys routers this setting is under Basis Setup -> Setup Tab. The same setting for your make router if not linksys will be elsewhere, refer to the user guide of your manufacturer for more assistance on tweaking this setting.

All the best Guys!!!

Zap 

(happy to help [email protected] )

Pune, India

  • 2 years later...
Posted

I have the same problem.  I've tried unplugging  it,  changing  the DNS server, even connecting it to my phone hotspot so I know its not the internet.  My apps work even though some of them keep insisting on being updated which they refuse to do, but now I can't even get in the app store it just says network connection  error code 105.  Any ideas I'm really fried.  

  • 8 months later...
Posted
On 5/11/2019 at 8:24 PM, Zap said:

Finally this issue is solved for me, for resolution go through the below lines and follow:

I was frustrated for months with similar issue and blamed the ISP for the issue as certain preinstalled apps like youtube etc. worked fine, but LG content store was just not reachable. I had a Linksys E900 wireless router. To my surprise, changing my router made the content store reachable. With this I finally concluded it was my router that was the culprit and not LG or my ISP. I then factory reset my router settings, but it didn't work. What really worked for me was a setting on my router known as MTU (Maximum Transmission Unit Size of Data Packet). It was on Auto Mode and showed a value 1480. I then changed this value to manual mode and with a value 1470. Saved settings, restarted router and TADA it worked. Hope changing MTU size for you guys solves your problem as well. For Linksys routers this setting is under Basis Setup -> Setup Tab. The same setting for your make router if not linksys will be elsewhere, refer to the user guide of your manufacturer for more assistance on tweaking this setting.

All the best Guys!!!

Zap 

(happy to help [email protected] )

Pune, India

This is the real troubleshooting everyone needs, your solution works wonders!

Thank you

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.

Guest
Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

  • Similar Topics

    • By Ahmad Baeisa
      I bought an lg pf50kg  smart projector and can't find netflix, youtube and no app store so i paid for a projector that should be smart and ended up having a normal one this is cheating lg .
    • By Fredrik Andersson
      Hi,
      I have a OLED77C34LA and a pair Bose QC32 II headphones and I have trouble connecting to the tv.
      First the headphones works good on my other three devices but the TV has trouble, when I manage to connect they work perfect but when I turn the off on on again the headphones will say they are connected to the TV but the TV most of the time won't give me an option to connect and I remember I got a popup asking if I wanted the use the headphones as output but only for like 3-4 times so far.
      Usually I have to plug the power out of the TV for a while and remove the bluetooth device but and it doesn't always work. It's not great spending like 15min to get the headphones to work.
      Any ideas what could be wrong?
    • By News Reporter
      At Frieze London 2024, LG OLED and Akomfrah Bring Art and Technology
      Together to Inspire Audiences With a Thought-Provoking Film Installation

      SEOUL, Oct. 11, 2024 — LG Electronics (LG) has once again partnered with the widely respected artist and filmmaker, Sir John Akomfrah, for Frieze London 2024. This collaboration follows LG’s recent support of Akomfrah’s British Pavilion at the 60th International Art Exhibition at La Biennale di Venezia 2024. At Frieze London 2024, LG OLED has invited Akomfrah – an artist and filmmaker known for investigating themes such as memory, post-colonialism, temporality and aesthetics – to present a new video installation at the fair.
      Becoming Wind (2023) is a five-channel video installation that focuses on the intersection of social and environmental issues, looking specifically at the experience of non-binary and trans actors and activists in the context of the climate crisis. A profound meditation on identity formation is framed by an allegorical representation of the Garden of Eden and its disappearance; a montage of footage evoking the abundant richness of past biodiversity is interrupted by glimpses of blazing wildfires, scenes of racial discrimination and a fragmented text, underscoring responsibilities to confront multiple and intersecting crises.
      Powered by the compelling fusion of art and technology, multiple ultra-large LG OLED displays bring Akomfrah’s artistic narratives to life with stunning picture quality on an incredible scale. Notably, LG OLED’s self-lit nature reveals the full, vivid expression of the colors, enriching the depth and realism of the artwork’s multi-sensory elements for a truly immersive experience.
      LG’s commitment to making LG OLED a more sustainable choice closely aligns with Akomfrah’s drive to address climate change, human communities and the plight of migrant diasporas globally. LG OLED TVs incorporate fewer components than LCD TVs due to the absence of a backlight, which results in the 65-inch OLED TV using 60 percent less plastic compared to an LCD TV of the same size. Weighing in at about 20 percent less than an LCD TV of the same screen size, OLED screens also contribute to the reduction of CO2 emissions during transit. In addition, recycled plastic accounts for approximately 20 percent of the plastic used in the manufacturing of all LG TVs, including OLED models. These efforts have culminated in LG OLED TVs receiving environmental product certifications from the UK’s Carbon Trust and Switzerland’s SGS for four consecutive years, underscoring the company’s commitment to sustainability.*
      “I’m truly delighted to be able to bring my artistic vision to life with LG OLED,” said Akomfrah. “Becoming Wind aims to draw viewers into a deep state of contemplation about the intrinsic relationship between nature, humanity and technology through the interplay between sound and visuals. LG OLED’s advanced audiovisual capabilities and technological advancements enhance the sensory elements of the art, seamlessly integrating image, sound and emotion to take audiences on a visually compelling and intellectually stimulating journey.”
      “We are pleased to continue our collaboration with renowned artist Sir John Akomfrah to highlight how LG OLED captivates audiences by enhancing the depth of his thought-provoking artwork,” said Kate Oh, vice president of the Brand Communication Division at LG Home Entertainment Company. “LG OLED remains committed to supporting both artists and audiences who embrace our passion for innovation and positive change. We will continue to empower artists who seek to inspire the world through the intersection of art and technology.
      Visitors to Frieze London 2024 can experience Akomfrah’s artwork Becoming Wind from October 9 to 13 at The Regent’s Park. Visit the
      link hidden, please login to view to step into a world of artistic brilliance and explore captivating collaborations with LG OLED ART. # # #
      * Carbon Trust: Carbon Footprint Reducing certifications (2024 LG OLED evo G4 77”/65”/55”)
      Carbon Footprint Measured certifications (2024 LG OLED evo G4 97”/83”, C4)
      SGS: Environmentally Evaluated certifications (2024 LG OLED evo G4/C4/B4)

    • By Chris Schults
      Everytime when we are watching a program we like very much.
      Suddenly appears on the left side of the screen some Recommended content.
      It takes too great part of the screen, and besides that the content it shows is not what we like too.
      I closed my account on the telly, but still it shows up every day.
      I can not find a solution for it. 
    • Solution For That Pollution
    • By News Reporter
      First in the 5G Private Network Industry to Receive Domestic Network
      Equipment Certification from Korea Association of Network Industries

      SEOUL, Sep. 26, 2024 — LG Electronics (LG) is stepping up its presence in the 5G private network market, a key infrastructure for future industries. The company has recently achieved a significant milestone by becoming the first in 5G private network industry to receive the “Domestic Network Equipment Certification” from the Korea Association of Network Industries for its self-developed 5G private network solution.
      The “Domestic Network Equipment Certification” is awarded to products that are developed and manufactured in South Korea, a key credential for supplying to public institutions. This certification marks LG’s official recognition for internalizing core 5G private network technologies.
      A 5G private network is a customized network deployed in specific areas like factories and buildings, offering high-speed data transmission and exceptional stability. It serves as a vital foundation for innovations such as digital and AI transformation (DX/AX) and smart factory operations.
      LG’s certified 5G private network solution leverages advanced software to handle network functions typically managed by traditional 5G equipment like Radio Access Network (RAN) and 5G Core. This software-based approach allows for faster data processing and improved stability, with the added benefit of enabling upgrades without hardware replacement, significantly lowering operational costs.
      Harnessing its strong software capabilities, LG’s solution delivers a customized 5G private network tailored to meet diverse client needs and installation environments. For instance, it can create secure, isolated networks for clients with high-security requirements or integrate external cloud services for companies that require frequent collaboration with external partners.
      In addition to network setup, LG’s solution offers a device control platform for seamless management of connected devices. This includes LG’s own products, such as robots and digital signage, as well as clients’ existing equipment like CCTV and smart safety devices, all integrated via the 5G private network.
      With the momentum from this domestic certification, LG plans to actively pursue both enterprise-focused and public 5G private network initiatives, targeting sectors like smart factories and more.
      Recognizing the immense potential of the 5G private network market, LG has committed significant resources to technology development. The company holds around 30,000 telecommunications patents, including many related to 5G, ranking it among the world’s top innovators. Last year, LG formally added “facilities-based telecommunications business” to its portfolio, positioning itself for full-scale commercialization of its 5G solutions.
      LG also brings extensive real-world experience, having tested its 5G private network solution at various reference sites, including its Tennessee factory, a smart factory in Chungbuk, a logistics center in Incheon and a university hospital in Seoul.
      The global 5G private network market is expected to grow rapidly, from approximately USD 2 billion in 2023 to around USD 11.8 billion by 2028, with a projected annual growth rate exceeding 40 percent, according to market research firm MarketsandMarkets.
      “We will continue to provide customized 5G private network solutions for clients who need fast, stable networks, leveraging our outstanding 5G technology and operational expertise, accumulated in various sectors such as factories, logistics centers and hospitals,” said Lee Jun-sung, vice president and head of LG’s Private Network Business Development Department.
      # # #

      link hidden, please login to view
  • Similar Tagged Content

×
×
  • Create New...