By
jcol5786
Hello,
A few years ago I bought a 43" LG Model 43UK6200PUA, manufactured in 2018. I'm from Canada but I purchased this TV in the US. It was a store demo unit on for a great price. I took it home to Canada, set the location to Canada and setup up in our bedroom. It has been working fine with our Fiber TV service as well as Netflix, Amazon etc. We also to have a 60" LG TV in the living room which was purchased in Canada. This TV is similar in age to the one in the bedroom. Recently I started watching the LG channels on the living room TV. I hadn't really paid much attention to them before but now I enjoy them. My problem is that the LG channels do not work on the bedroom TV. I suspect because it was purchased in the US but located in Canada. With the location set to Canada the LG channel guide populates and shows what's on however when I select a program I get the following message.
LG Channels can't be serviced if a user changes 'LG Service Country' from Settings. In order to use LG Channels service, please restore 'LG Service Country' to its condition of original purchase
So if I change the location to the US I get this message.
Sorry, LG Channels is not available in your location. Please set your location to your current location in the settings. If you are in the service area, please visit www.lgappstv.com for help.
As you can see the messages sort of contradict each other also the website mentioned www.lgappstv.com is not working. I suspect that the location for this TV is set to the US at some deeper level. Any help would be greatly appreciated.
By jcol5786
By jikhead
By BGee
Question
ALLG
Suddenly all apps stopped working today, Dec 25, 2018. No Netflix, no Amazon, no Dolby app, no LG content store, Nothing.
I assumed it was a network issue, but the TV says the network is fine and this is proven by the fact that (1) the TV is correctly setting the date and time using a time server, and (2) I am able to access network device in my home. My home internet is working perfectly.
I tried reinstalling the firmware. No go. The built in reinstall doesn't connect either. I downloaded the correct firmware and put it on a USB stick. The TV sees the stick if I navigate to it, but doesn't prompt me to run the firmware update.
Finally, as a miserable, undesirable, last resort, I reset the TV. THAT DIDN'T WORK EITHER!
Does anyone know how to fix this?
3 answers to this question
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.