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LG webOS TV not loading Plex app (Network Error -337)

Noel Walker

Asked by Noel Walker,

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Noel Walker Explorer

Noel Walker

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When trying to load the Plex app on an LGWebOs smart TV, app says :-

CHECK NETWORK CONNECTION    Error CODE : -337

This may be a temporary issue. 
Please try again later. 

(RETRY)     (EXIT APP)

 

  • Firstly my network connection is fine. Netflix and YouTube loads and runs just seamlessly.
  • This has only been happening in the last few months
  • If I (RETRY) after a long wait sometimes it connects and loads correctly or I get the same error again.
  • I have tried other Plex clients on my home server and they work just fine. 

Specs:

  • LG OLED65C8PTA TV running Web OS 04.10.15.
  • LG Plex client app is version 2.1.6 from Sep 2016
  • Plex server is on my QNAP NAS and at version 1.13.5.291 from Sep 2018.

I guess my question is, if the LG Plex client app hasn't changed since 2016 and my Plex server is working for other clients, then what is going wrong?

Cheers
Noel
 

20190428_075928.jpg

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5 answers to this question

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Dominick Scalzo Newbie

Dominick Scalzo

Posted
Posted
On 4/27/2019 at 6:26 PM, Noel Walker said:

When trying to load the Plex app on an LGWebOs smart TV, app says :-

CHECK NETWORK CONNECTION    Error CODE : -337

This may be a temporary issue. 
Please try again later. 

(RETRY)     (EXIT APP)

 

  • Firstly my network connection is fine. Netflix and YouTube loads and runs just seamlessly.
  • This has only been happening in the last few months
  • If I (RETRY) after a long wait sometimes it connects and loads correctly or I get the same error again.
  • I have tried other Plex clients on my home server and they work just fine. 

Specs:

  • LG OLED65C8PTA TV running Web OS 04.10.15.
  • LG Plex client app is version 2.1.6 from Sep 2016
  • Plex server is on my QNAP NAS and at version 1.13.5.291 from Sep 2018.

I guess my question is, if the LG Plex client app hasn't changed since 2016 and my Plex server is working for other clients, then what is going wrong?

Cheers
Noel
 

20190428_075928.jpg

 

  • 0
Dominick Scalzo Newbie

Dominick Scalzo

Posted
Posted

Not sure what your problem is but you can try xplay which is a plex client.  You can get it from the app store.  They keep it updated.  FYI:  my plex app works and I actually use both apps.  Sorry I can't be more helpful with your main issue.

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Noel Walker Explorer

Noel Walker

Posted
  • Author
Posted

Since I originally posted this question, several things have happened. I have had several different versions of the Plex Server App on my QNAP NAS, and also there has been an update to the Plex Client App on the LG TV. Anyhow the upshot of all this is that my Plex on LG has been working well for about 6 month or so now, and to be quite honest, I'm not sure what has resolved the issue. I did not try your method, only because my thought was if it is working now then don't change anything... ;-)

What you said in your YT video made sense though.

 

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