Quantcast
Jump to content

Follow along to stay updaded on LG's latest launches!
  • 1

Invalid Service

Neversaydie

Asked by Neversaydie,

 Share

Question

Neversaydie Apprentice

Neversaydie

Posted
Posted

I  have just bought an LG Smart Tv and have tuned it in via freeview and the guide shows that i have all the channels installed. However I am a Racing tv subscriber and the guide shows channel 261 as installed but when i try to access it I get a message saying 'Invalid Service' with an animation and a blank screen. I had no issues with my previous tv so am a little baffled by the fact that i cant receive racing tv on my brand new LG tv. Is this a compatibility problem or is that i need a flash player installed to stream racing tv. Can someone please offer a reason and a solution for this as it is driving me batty.

 

  • Answers 103
  • Created
  • Last Reply

Top Posters For This Question

Popular Days

Top Posters For This Question

Popular Days

Popular Posts

Tinks
Tinks

Hmm same problem here with the UM7400. Apparantly it is because your ariel signal is far too strong and this will cause interference with the tv, therefore stopping some services/channels/HD chan

xanda
xanda

We too have this issue. None of the suggestions regarding inline attenuation, software updates or resetting will have any bearing here because it is a drop-off with the LG platform (and a major one at

Tinks
Tinks

Well I'm not so sure if LG are really aware of the cause as an earlier poster lost channel 265 after a software update which leads me to believe it is a software and not something that needs 'New part

Posted Images

103 answers to this question

Recommended Posts

  • 0
Geren Newbie

Geren

Posted
Posted

For channels being provided on, what they claim is HbbTV, my old LG TV  (a 24MT57S) receives them loud and clear in MHEG. Maybe the providers mean they are on MHEG now, and will also be on HbbTV somewhere in the future, once they've been tested.

Most of these channels say they can be accessed on t'Internet as well as telly, so perhaps people who need them could go that way. Meanwhile, I wonder if the service platform company is now searching for the plug that's come loose. If things suddenly start working, well done to the person who prodded them! :)

  • Like 1
  • 0
David38 Apprentice

David38

Posted
Posted

Just now from VOD365

 "I am afraid you will need to speak direct with LG as we are not experiencing any issues with our Channels ,  therefore it would be a hardware issue."

Do LG read this forum?

If they do will they comment to us?

 
 
 
  • 0
AHHHHHH! Newbie

AHHHHHH!

Posted
Posted

There is no simple solution to this. 2018 LG TVs receive the channels 2019 don’t. LG blame Freeview and the broadcasters. Freeview said speak to the broadcaster and the broadcaster said there is not problem with their broadcast standards.  The fact that these channels are available on older LG’s and the latest Samsung’s and Panasonic suggest it is an LG issue to fix.   LG so far have been dismissive of this issue and do not plan to change it.   I think the best way to get them to rethink is though public awareness as there is no way of knowing about this issue before you purchase an LG. I have reported this to BBC Watchdog and if enough of us do this the it may get some air time. As make use of social media to let people know that the latest LG do not revive all Freeview channels 

  • Like 1
  • 0
David38 Apprentice

David38

Posted
Posted

Got this this morning from VOD365

"Good Morning

Unfortunately we not yet support HbbTV, this is due to change later in the year but as yet we do not have a date."
 
Please keep us posted on Watchdog.
 
The whole situation is a mess.
  • Like 1
  • 0
David38 Apprentice

David38

Posted
Posted

Just had a response from Freeview and it looks promising.

"Thank you for your email dated 14 February which has been passed to myself for response.

I am very sorry to learn that you are experiencing difficulty accessing the online channels. We are investigating the problem with the manufacturer and broadcasters and will get back to you as soon as we get more information."

  • Like 1
  • 0
David38 Apprentice

David38

Posted
Posted
7 hours ago, nehanth patil said:

****Links Removed****


want to know more about other apps check our site....

Website blocked due to reputation

Website blocked: framaroot-app.com

Malwarebytes Browser Guard blocked this website because it may contain malware activity.

We strongly recommend you do not continue.

  • Thanks 1
  • 0
Colin Dash Newbie

Colin Dash

Posted
Posted

@Geren I wish I had found this post before buying an LG TV!

I've just been told that WebOS doesn't support these channels and that they can pass my request to their dev teams...

Absolute foolishness considering my old LG worked just fine.  Only had it two years but the kids got to it.

Will be speaking to the place I bought it to see what my options are.

There should be a notice on when purchasing that those channels are not supported!

  • 0
Geren Newbie

Geren

Posted
Posted

The companies that produce these channels are the ones that have let the side down. Poor old LG was only following advice from Freeview that only HbbTV would be required, With all the interruptions to businesses caused by the pandemic, I would guess that there will be even more excuses for delays before the channels are switched to HbbTV. 

A quick google for "LG firmware hbbtv" showed that LG might (I'm guessing) be looking at the issue. For example, the latest firmware for the 49UF770B  includes "Improve the MHP’s no working with HbbTV & MHP stream" which might translate into something meaningful in English. It would be nice if they managed that, but I wouldn't bet on it.

I've got an old Panasonic freeview recorder (DMR-PWT655EB) which shows the channels OK so that's my workaround. Shops look like they're raising prices of these boxes because of the pandemic, which is thoughtful of them.

  • 0
Jayqueueaitch Rookie

Jayqueueaitch

Posted
Posted

HI,

I have been interested to read all the entries on this subject.

I purchased an LG50UM7600PLB TV on 23rd May 2020. I have exactly the same problem you have all been debating.

What really annoys me is that after extensive research I bought this TV as it was listed as a "Which?" - BEST BUY!! I will be liaising with them about this issue.

I got the TV from Currys at what I thought was a very good price! Now I know why! Now I have the grief of returning it - fortunately I am within the 30 Days from purchase period - hopefully the return will be accepted and I will probably look at getting a Samsung TV instead!!

  • 0
lamik83207 Newbie

lamik83207

Posted
Posted
On 10/9/2019 at 3:45 PM, Neversaydie said:

I  have just bought an LG Smart Tv and have tuned it in via freeview and the guide shows that i have all the channels installed. However I am a Racing tv subscriber and the guide shows channel 261 as installed but when i try to access it I get a message saying 'Invalid Service' with an animation and a blank screen. I had no issues with my previous tv so am a little baffled by the fact that i cant receive racing tv on my brand new LG tv. Is this a compatibility problem or is that i need a flash player installed to stream racing tv. Can someone please offer a reason and a solution for this as it is driving me batty.

 

Recently purchased a brand-new LG TV. Same issue here. "Invalid Service" and works fine on other/older model TV's in our house. LG needs to look into this and provide a Firmware update. Never had any issues with LG TV's In the past. Fingers crossed this will be resolved with a firmware update soon or perhaps some new update by Freeview. Checked for firmware updates via LG and on the TV and no updates avail yet. Perhaps will be waiting a while with the looks of things..

We will just have to watch it on the Amazon FireTV stick via the RacingTV app until a solution is found to get our channels. Ah!!  😪

  • 0
Jayqueueaitch Rookie

Jayqueueaitch

Posted
Posted

Hi,

Yes it just goes on and on.... You cannot believe that LG have known about this since October 2019 and yet have done nothing about it!

It demonstrates an absolute contempt for their customers - and still people like Which? Magazine (a Consumer "Champion"!) rate LG TV after LG TV  as "Best Buys".

It amazes me the lack of interest I have encountered from Which? Magazine, Freeview Technical Services, Racing TV themselves, and the BBC TV Transmissions Team (responsible for the Transmitter Sites and Transmission Methodology)!!

As for LG "Customer Services" they ought to be prosecuted under the Trades Descriptions Act for calling themselves a "Customer Services" organisation/department!!

  • 0
Liam Nolan Newbie

Liam Nolan

Posted
Posted

Hi everyone

So I had this same issue plugged my tv changed my sky q lmb to compatible freesat one. 

Auto tune picked up 145 channels but bbc and some other channels showed invalid service.

 

Please try this as I managed to get rid of invalid service.

Settings the cog on your remote

Programmes

Programme Tuning and settings

Chang program mode to satellite

Notice you get new option for satalite settings

Go in to it

Select the satalite 

Go down to lmb power and notice the stats on the right show 0% turn it on.. notice how signal strength and quality show show as a percentage. 

Select done.. 

Reprogram/tune the tv again..

You should get all the channels back to normal.

My location is set to uk.

 

If it helps:

Astra 28.2e

Lmb freq. 9750/10600

Transponder: 10714 h 22000

 

 

 

  • 0
Dno9 Newbie

Dno9

Posted
Posted

Hi did anyone ever get to the bottom of this? 

Quite unbelievable! 

Just purchased the LG75UN81006LB and this exact same thing still happening on freeview with these channels displaying invalid service. 

  • 0
David38 Apprentice

David38

Posted
Posted
11 minutes ago, [email protected] said:

Hi did anyone ever get to the bottom of this? 

Quite unbelievable! 

Just purchased the LG75UN81006LB and this exact same thing still happening on freeview with these channels displaying invalid service. 

Well LG TV's not up to the job I've concluded and LG do not care or they would issue an upgrade.

Another thing you might find the use of Red button on Freeview 231 BBC News does not work, does on 101 etc.

My Samsung TV works perfectly  on both these things that my LG does not, I regret not return the LG when first bought.  I was attracted by much lower price and now know now why.

  • 0
Dno9 Newbie

Dno9

Posted
Posted
6 minutes ago, David38 said:

Well LG TV's not up to the job I've concluded and LG do not care or they would issue an upgrade.

Another thing you might find the use of Red button on Freeview 231 BBC News does not work, does on 101 etc.

My Samsung TV works perfectly  on both these things that my LG does not, I regret not return the LG when first bought.  I was attracted by much lower price and now know now why.

Thank you for the response :)

It's just not good enough is it! 

This has clearly been going on a long time now. 

I called LG this morning and they said it wasn't something they had ever heard of before surprise surprise! 

Want me to take video to show the issue to get passed on to the tech team. 

Obviously nothing will be done as they could have sorted it a long time ago if they cared.

  • 0
David38 Apprentice

David38

Posted
Posted
18 minutes ago, Dno9 said:

 

I called LG this morning and they said it wasn't something they had ever heard of before surprise surprise! 

 

What a load of rubbish.

They have heard from me at the very least via this Forum and by direct e-mail.

  • 0
Dno9 Newbie

Dno9

Posted
Posted
Just now, David38 said:

What a load of rubbish.

They have heard from me at the very least via this Forum and by direct e-mail.

Told them its all over the Internet! 

Plenty of forums etc for you to see this issue on. 

I just find it astonishing that 2 years later and 2020 models still not got this sorted. 

It's just crazy. 

 

 

  • Like 1
  • 0
Jayqueueaitch Rookie

Jayqueueaitch

Posted
Posted

You are both right to be frustrated and annoyed, and you are correct LG do know all about it and are doing nothing about it at all. They have had 2 years to resolve the issue.

I registered 2 x complaints with LG Customer Services but to no avail.

I did return my LG TV to Currys and got a full refund. Currys "Top Tech Man" at their Flagship Cambridge Store claimed to know nothing of the issue. I did write to Currys Customer Services and complained but never got any response to my letter! Freeview themselves also claim to know nothing about the issue.

We are all fighting against a conspiracy of silence! Just return your set for a refund and try and embarass them into action by flagging the issue on Social Media!

  • 0
Dno9 Newbie

Dno9

Posted
Posted
25 minutes ago, Jayqueueaitch said:

You are both right to be frustrated and annoyed, and you are correct LG do know all about it and are doing nothing about it at all. They have had 2 years to resolve the issue.

I registered 2 x complaints with LG Customer Services but to no avail.

I did return my LG TV to Currys and got a full refund. Currys "Top Tech Man" at their Flagship Cambridge Store claimed to know nothing of the issue. I did write to Currys Customer Services and complained but never got any response to my letter! Freeview themselves also claim to know nothing about the issue.

We are all fighting against a conspiracy of silence! Just return your set for a refund and try and embarass them into action by flagging the issue on Social Media!

I just find it unbelievable that they have left it like this for 2 years and continue to make out they have never heard of it. 

It's a pretty big deal, how is this not picked up and known before these tv's are released? 

Must be some way of getting them sort this. 

  • 0
David38 Apprentice

David38

Posted
Posted
2 hours ago, Jayqueueaitch said:

...... Freeview themselves also claim to know nothing about the issue.

 

Oh yes Freeview do know I've contacted them.

Also the broadcasting company too who you really think would be concerned as they paying Freeview to put these internet stations on the EPG.

Everyone just blames someone else.

It will be a Samsung that replaces this LG, as I know Samsung took notice of me when a couple of times the broadcaster made a change which was compatible and they got to work and did an upgrade.

  • 0
David38 Apprentice

David38

Posted
Posted
On 10/9/2019 at 3:45 PM, Neversaydie said:

. Can someone please offer a reason and a solution for this as it is driving me batty.

 

See my post,  I consider the only way is to replace with a Samsung.

  • Like 1
  • 0
Colin Dash Newbie

Colin Dash

Posted
Posted

@David38 I 100% agree with you that anything other than a LG will replace this TV.  I've already talked my brother and my parents out of buying a new LG.

Considering I'm the tech guy for a company with 100's of employees, I provide advice on various devices including TV's.  I'll be telling them to dismiss the LG range from their choices.  Not only because the TV's are experiencing this issue, but also the support has been useless in getting this sorted.

It's disgusting that this issue hasn't been resolved yet.

  • 0
Jayqueueaitch Rookie

Jayqueueaitch

Posted
Posted

Another interesting Point - The set I bought was rated as a "Which? Best Buy"!!!

After I had returned it to the store I complained to Which? that they were rating a TV Set as a "Best Buy" (they have a lot of LG Sets as "Best Buys"!) when it didn't even receive the full range of Freeserve programmes that it should! They looked into it and responded to what I was saying by stating that the Freeserve Reception was not one of the Criteria that they tested when reviewing TV Sets!

So it's a great set with a great picture - but the set just doesn't receive all the TV stations that it should!!

You couldn't make it up!!

  • 0
Colin Dash Newbie

Colin Dash

Posted
Posted
Just now, Jayqueueaitch said:

Another interesting Point - The set I bought was rated as a "Which? Best Buy"!!!

After I had returned it to the store I complained to Which? that they were rating a TV Set as a "Best Buy" (they have a lot of LG Sets as "Best Buys"!) when it didn't even receive the full range of Freeserve programmes that it should! They looked into it and responded to what I was saying by stating that the Freeserve Reception was not one of the Criteria that they tested when reviewing TV Sets!

So it's a great set with a great picture - but the set just doesn't receive all the TV stations that it should!!

You couldn't make it up!!

Comedy!!!!

  • 0
Geren Newbie

Geren

Posted
Posted

This has all been discussed on AVforums too. One member there quoted LG's response, which confirms that it's Freeview and the channel providers who got it wrong. The quoted response is:

"I have had a look into this for you and from what I can see, as you are only having issues with two channels, this is not a fault with your TV and is down to the format of the channel. Many channels are in the MHEG format, however our TVs support HbbTV format channels. We were advised that all services would be updated to support both formats however some channels have not done this causing this issue to occur. I would recommend that you contact the provider of these channels to see when they are updating these channels as our TV’s are no longer compatible with these."

Freeview told LG that all MHEG channels would also broadcast in HbbTV , so only HbbTV was needed for mainland UK. The TVs are fit for the purpose Freeview said was required, but the channel providers just didn't get their act together. If Freeview updated LG to say that Freeview made a mistake, and nicely asked LG to enable MHEG reception in mainland UK, LG could fix it. This involves Freeview actually admitting that it made a mistake.   The chance of that happening is slightly less than me going for a skiing holiday in Hell.

  • 0
Jayqueueaitch Rookie

Jayqueueaitch

Posted
Posted

Geren's post is interesting to read. It basically tells us that LG know the issue but that in feeling "let down" by Freeview, and some of the Freeview "Member Channels" they are digging their heels in, taking what they see as the "Victim Position" and deciding that their Customers (us who buy the sets) can just be disappointed, let down, and put up with it!

They could resolve the issue with a Software Upgrade - but they are not going to because they are cross with Freeview and the Channels. So the TV buying customers can get stuffed!

I don't know where the comment - "Can only not receive TWO Channels comes from". My set was an LG50UM7600PLB (a Which? "Best Buy" !!!). This Set did not show ANY of the 11 x Data Stations on Freeview Channel 33. All these Channels just threw up the "Invalid Service" sign. One of these Channels was "261" - Racing TV Channel - for which I pay a Monthly Subscription!! Obviously I was not very happy I could not receive it, and my complaints to LG got nowhere!, Through my personal investigations (as we have all undertaken), I finally discovered the reason why I could not see the channel I was paying my Subscription for!  Like all of you I was totally amazed and unimpressed.

Faced with a disinterested LG, and a total impasse from all those involved, I returned my LG set, and, as mentioned on one of my previous posts, I got my full refund from Curry's. That was over 6 months ago - and this issue is still going on, and will soon be entering its THIRD YEAR!

LG and Freeview really don't care do they, and Which? Magazine continue to rate many LG Sets as "Best Buys"!!

"Buyer Beware" indeed!

 

 

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.

Guest
Answer this question...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

×
 Share
Go to question listing

  • Similar Topics

    • News Reporter
      LG Partners With Rakuten TV to Launch VOD Service in Europe
      By News Reporter
      LG Movies & TV Offers a Vast Catalog of Premium Content, Available With
      Convenient Access Through Streamlined In-Platform Payment on LG TVs

      SEOUL, Sep. 25, 2024 — LG Electronics (LG) and Rakuten TV, one of Europe’s leading streaming platforms, have announced the launch of LG Movies & TV, a new video-on-demand (VOD) service now available on LG TVs across the UK, Germany, Spain and Italy. The new app-based VOD service enables rental, purchase and viewing of movies – enriching the home entertainment experience with a broad range of content from the latest blockbusters to beloved classics. Easily accessible through an LG TV without the need for a subscription, “LG Movies & TV” caters to a wide variety of tastes, tailored to viewers across European countries.
      Thanks to the partnership with Rakuten TV, LG TV users now have access to over 6,000 titles to enjoy in each of the four European market where the service is available. LG’s new VOD service app elevates the viewing experience into your home cinema with an array of content that is sure to engage and entertain viewers. Popular franchise prequel Furiosa: A Mad Max Saga and summer blockbuster The Fall Guy deliver thrilling and fast-paced action, while Dune: Part Two continues the epic Frank Herbert saga to captivate viewers with its compelling narrative and stunning visuals.
      Currently available on select 2022 TV models,1 “LG Movies & TV” is set to extend to all company’s 2022, 2023 and 2024 TV models by the end of this year. Users can easily access LG Movies & TV from the Home Screen on the compatible LG TVs.
      For a streamlined user experience, “LG Movies & TV” users are the first to benefit from the newly launched webOS Pay,2 an easy-to-use payment service designed for convenience and efficiency. With webOS Pay tied to a user’s LG Account, once this is set up, webOS Pay only requires a single PIN, which simplifies transactions on LG TVs to a click on the LG Magic Remote. “LG Movies & TV” users3 can now enjoy hassle-free access to desired titles, eliminating the need to scan QR codes with smartphones or manually enter URLs.
      Notably, webOS Pay aims to be a unified payment system, which will allow in the future access across various services after a one-time setup process, as long as those services have implemented the payment solution. The service connects payment information, to each user’s LG TV account, enabling them to effortlessly check purchase history and the current status of content and subscriptions.
      “LG remains dedicated to presenting diverse content and services for an unmatched user experience with our cutting-edge webOS smart TV platform. By strategically investing over KRW 1 trillion (USD 740 million) by 2027, we aim to significantly enhance webOS and broaden its range of offerings,” said Chris Jo, senior vice president of platform business at LG Home Entertainment Company. “LG will continue to collaborate with more than 4,000 global content partners to provide a varied and user-centric home entertainment experience for customers around the world.”
      “We are excited to expand our strategic partnership with LG,” said Sidharth Jayant, Chief Product Officer at Rakuten TV. “This collaboration underscores Rakuten TV’s commitment to being at the forefront of premium entertainment, bringing the best of global cinema into the homes of our European viewers.”
      # # #
      1 LG Movies & TV app is currently available on 2022 LG Full HD, UHD and select QNED TV models.
      2 Users must set up webOS Pay to rent or purchase content from the LG Movies & TV app.
      3 webOS Pay is currently available solely for TVoD offered by Rakuten TV on the LG Movies & TV app, with plans for future expansion on other services and markets. 

      link hidden, please login to view
    • News Reporter
      PrimeFocus and Marshall Health Network Collaborate on New Healthcare Service Solution
      By News Reporter
      Huntington, W.Va., Aug. 26, 2024 – Marshall Health Network, Inc., a leading West Virginia-based academic health system, announces a new digital health collaboration with Primefocus Health. Together, they plan to offer a customized healthcare service solution to address key regional healthcare issues such as rural healthcare access, obesity, healthy aging and substance abuse.
      Primefocus Health, which launched earlier this year in collaboration with LG NOVA, the LG Electronics North America Innovation Center, aims to enable providers to deliver a personalized, complete care experience and improve access to quality healthcare, which is particularly important in rural communities. The Primefocus Health platform will help Marshall Health Network meet the needs of 1.4 million residents across 40 counties in West Virginia, southern Ohio and eastern Kentucky.
      This new provider-focused, patient-centric healthcare solution will use innovative, non-invasive technology and remote monitoring capabilities to understand patient progress for multiple medical conditions and deliver healthcare therapies directly to patients in their homes. The solution will help healthcare providers effectively manage outcomes and provide assistance, guidance, communication and intervention via the internet, through an app-based patient portal to deliver quality care to patients.
      Primefocus Health will start the collaboration with Marshall Health Network in September, with development throughout the next year and a planned patient rollout in 2025.
      The collaboration between Marshall Health Network and Primefocus is focused on delivering solutions that improve patients’ health through a remote healthcare solution that addresses:
      Rural Health: Enhance healthcare delivery in rural areas by enabling greater access to healthcare. Obesity: Help reduce obesity rates by using technology to promote nutrition, education, physical activity programs and behavioral health support. Healthy Aging: Promote healthy aging by utilizing technology solutions that offer greater access to preventive care, chronic disease management and wellness initiatives tailored to the needs of older adults. Substance Use Disorder: Expand access to evidence-based treatments and support services for individuals struggling with substance use disorder, with a focus on opioid addiction and recovery resources. “We value this new collaboration that empowers patients to have greater access and participate in their daily health care. These convenient services and tools allow patients to receive the right care, at the right time, in the right setting to achieve better outcomes and quality of life,” said Marshall Health Network CEO Kevin W. Yingling, R.Ph., M.D. “Our work with Primefocus Health supports access to comprehensive healthcare services leading to better patient outcomes.”
      “We’re on the path to transform healthcare by giving people greater access to personalized care, empowering them to take an active role in improving their health,” said Darren Sabo, CEO of Primefocus Health. “Working with Marshall Health Network enables us to be front and center in tackling key healthcare issues of West Virginia and rural Appalachia, as we build out solutions to best fit and serve people’s needs and get them access to care that will help them live healthier and better lives.”
      ###

      link hidden, please login to view
    • 43UR81006LJ
      Post code area service
      By 43UR81006LJ
      I reset my lg tv which was set in the Uk when it came from the box since i bought it and i don't live in the Uk and i already rested the tv 5 times and i can't find the orginal post code area and edited back what should i do can u give me the orginal post code area
    • News Reporter
      LG Smart TV Users First to Explore Anime Onegai Free Service With Launch on LG Channels
      By News Reporter
      LG Smart TVs Offer Latin American Users Free Anime Onegai FAST Channels for the
      First Time With Spanish Subtitles and Dubbing

      MEXICO CITY, May. 15, 2024 — LG Electronics (LG) is offering LG TV owners in Latin America free channels from popular Japanese anime platform Anime Onegai through the company’s exclusive, free streaming service, LG Channels. Anime Onegai is a streaming platform focused on anime founded by Japanese company REMOW, delivering Japanese anime straight from Japan. Available for the first time ever, Anime Onegai’s free ad-supported streaming television (FAST) channels are set to delight anime enthusiasts across Mexico, Argentina, Chile, Peru and Colombia with high-quality Spanish subtitles and dubbing. Whether long-time anime fans or exploring the genre for the first time, Anime Onegai on LG Channels promises to deliver a captivating viewing experience on large LG Smart TV screens.
      Anime Onegai on LG Channels provides an extensive selection of anime content to the Latin American audience for free, a region boasting a significant anime fanbase with multiple countries among the top consumers of anime worldwide. Exclusively tailored to Spanish speakers, users can discover anime from a diverse range of genres, from thrilling sports, futuristic science fiction and action-packed adventures to rhythmic music and emotional dramas that tug at the heartstrings.
      The Anime Onegai Sport channel invites LG smart TV users to enter the captivating universe of “Kuroko’s Basketball,” a must-see anime that fuses traditional sports with fantasy elements for original adrenaline-filled excitement. For those looking for fast-paced storytelling, the Anime Onegai Action channel provides high-octane content like “REBORN!” a gripping series filled with dynamic characters and masterfully crafted fight scenes.
      Anime Onegai also offers content that inspires viewers with healing moments for relaxation and reflection. “Natsume Yujin-cho,” a slice-of-life anime featured on the Anime Onegai Drama channel, takes viewers on an emotional journey filled with heartfelt moments. The Anime Onegai Music channel understands the power music holds in transporting viewers to a new world or intensifying a dramatic scene. Here, music fans can immerse themselves in dramas such as “Full Moon,” which promises viewers an immersive experience with enchanting melodies.
      In addition to a diverse selection of sports, action, drama and music channels, the Anime Onegai Sci-Fi channel on LG Channels presents compelling narratives with futuristic adventures and unique worldbuilding. LG Smart TV users can dive into the popular sci-fi anime “Broken Blade” and experience a world filled with epic battles, advanced technology and political intrigue.
      Available on LG Smart TVs launched in 2016 and later, LG Channels can be effortlessly accessed directly from the home screen. LG Channels remains the preferred choice for LG Smart TV users worldwide, maintaining its position among the top five most used apps. With the addition of Anime Onegai, users can delve into an even broader selection of content for differentiated entertainment experiences.
      # # #
       

      link hidden, please login to view
    • Solution For That Pollution
    • News Reporter
      [Customers at Heart] LG’s Commitment to World-Class Customer Service
      By News Reporter
      In the first episode of the ‘Customers at Heart’ series, we take a closer look at how HiTeleservice – LG’s dedicated customer service subsidiary – is enhancing the customer experience through improved customer service around the world.
      In the cutthroat world of business, having a great product isn’t enough. Companies need to excel in distribution, marketing and innovation to stay ahead. But even with all that, poor customer service can destroy a brand’s reputation and the loyalty it took years to build.

      LG knows this well and is stepping up its game in customer service on a global scale. The goal is to create a standout customer experience by applying its proven customer care expertise from home to abroad.

      This year marks the start of a new chapter, with HiTeleservice – LG’s customer service arm – setting up a robust support system to help boost the performance of LG’s service centers worldwide. HiTeleservice’s expert Customer Service Representatives (CSRs) will take the lead, sharing their knowledge and skills in customer service practices, talent development and operational strategies internationally.
      The plan is to iron out any differences in service quality that come from cultural and operational variances, aiming for consistently high service standards everywhere LG operates. With Customer Care Centers in over 40 countries, supporting more than 50 languages, LG is serious about providing top-notch support, whether online or offline.

      HiTeleservice is now ready to roll out significant support after a thorough review of LG’s global customer service operations. The first step is to upgrade the skills of global CSRs with best practices in customer service, focusing on problem-solving from the customer’s viewpoint. They’ll also get access to English training materials from LG’s learning platform.
      But it’s not just about a one-off training session. LG is building a system for ongoing CSR talent development and providing advice for running an efficient organization. This long-term strategy is all about keeping service standards high through continuous improvement.
      Moreover, HiTeleservice will offer comprehensive training programs to its own CSRs, including language skills for better global communication and specialized training to hone their core competencies. The aim is to develop customer service pros capable of providing expert advice whenever and wherever they’re called for assistance overseas.
      In accordance with its recent reinterpretation of AI as Affectionate Intelligence, LG believes that AI can be harnessed to foster more compassionate and understanding customer experiences. Consequently, the company is progressively incorporating AI into its customer service operations.
      One such AI innovation is ‘Smile Plus,’ a customer service call system that uses AI to boost the speed and precision of CSR responses. It offers CSRs a comprehensive view of various customer data, including purchase, delivery, installation and service histories from all touchpoints, such as the website, LG ThinQ app and service call records.
      Additionally, LG has devised and implemented an AI-driven feature, ‘STT/TA (Speech-to-Text/Text Analysis),’ which transcribes customers’ verbal expressions into text in real-time, eliminating superfluous tasks and averting miscommunication. STT/TA is also capable of understanding the context of the service call and proposing optimal solutions. Furthermore, LG intends to launch its ‘AI Voicebot,’ an autonomous service call solution presently in the development phase, within the year. This service is designed to handle straightforward inquiries during peak service call times or when calls are experiencing delays.

      LG’s dedication to customer service goes beyond the Customer Care Center. It includes sales and repairs, spreading its high service standards across the globe. This involves sending experts to train staff on-site in other countries and hosting group training sessions for overseas personnel. Since 2011, LG has been sharing its successful Korean sales strategies with teams in the Middle East, Africa, Central Asia and Southeast Asia.
      In essence, LG is not just selling products; it’s delivering an experience. And with this new initiative, it’s committed to offering each customer, regardless of their location, an unparalleled level of service.
      # # #

      link hidden, please login to view

  • Similar Tagged Content



WEBOS FORUMS

MORE SECTIONS

FOLLOW US ON

×
×
  • Create New...