akhilesh malladi Posted November 15, 2019 Posted November 15, 2019 HI, i have bought a LG C9 55 inch on october 2019. I notice that Hotstar is not playing premium content and gives me error saying "error generting key request - InvalidStateError PI5NAS". I have attached the screenshot of the same. any help is much appreaciated. Quote
0 Karan Batra Posted November 16, 2019 Posted November 16, 2019 On 11/15/2019 at 1:43 PM, akhilesh malladi said: HI, i have bought a LG C9 55 inch on october 2019. I notice that Hotstar is not playing premium content and gives me error saying "error generting key request - InvalidStateError PI5NAS". I have attached the screenshot of the same. any help is much appreaciated. Delete the app. Restart the tv. wait for atleast 3 mins. Reinstall and login again. if still doesn’t work mail to [email protected] , make sure to attach the screenshot. Quote
0 akhilesh malladi Posted November 18, 2019 Author Posted November 18, 2019 I have tried deleting the app, restarting tv and installling again. It DIDNT work. I also tried to reset the LG TV to initial settings and reinstalled the app. Stil it DIDNT work. After consulting with hotstar, i received the following response. Dear Akhilesh, Sincere apologies for the inconvenience. This is a known issue with few models of LG TVs and we have already highlighted the issue to the LG Team. We wish to inform you that we are working on a new video player which will be launched soon. Please note that the new player will resolve this issue. However, it will take up to 3-5 weeks. Appreciate your patience. In the meantime, we request you to try accessing on our platform via a Laptop/Desktop Web browser or Hotstar mobile app. Thanks, Tejas Pawar Hotstar Team. Quote
0 Sai Kiran Posted April 11, 2020 Posted April 11, 2020 This is a network issue. I have noticed the same issue on my lg tv with hotstar, this problems gets resolved when i switch the network of the tv to my mobile hotspot. play the video on mobile hotspot, once the video starts, switch it back to wifi. This is not a fix but a work around, also if you switch off your tv, you will need to do the whole procedure again Hope this helps Quote
0 akhilesh malladi Posted April 13, 2020 Author Posted April 13, 2020 Thanks Kiran. I shall try and see if this fixes the issue. Quote
Question
akhilesh malladi
HI,
i have bought a LG C9 55 inch on october 2019.
I notice that Hotstar is not playing premium content and gives me error saying "error generting key request - InvalidStateError PI5NAS".
I have attached the screenshot of the same. any help is much appreaciated.
4 answers to this question
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