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Unable to load user agreement

Andrew Punch

Asked by Andrew Punch,

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Andrew Punch Newbie

Andrew Punch

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So tv was working fine went to load and app today and wouldn't install, did a factory reset, reset the router, connected to phone hotspot

And can't get the user agreement to load. Even did the DNS 8.8.8.8 thing. Any advice?

 

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Tommy Joyner
Tommy Joyner

Chatting with LG rep - He said:  "The LG servers are currently down for maintenance, LG is currently working on fixing this and should be back up soon".  That was a scripted BS answer - who takes

Tommy Joyner
Tommy Joyner

No problem - I'll post here when I get more info.  Hopefully, they will get this resolved quickly

Phil66
Phil66

Thanks Tommy, after spending 2k on new things i was going to hit the bottle grrrrr.... try again tomorrow, Happy New year

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rickymartin Newbie

rickymartin

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the problem lies in the memory of the TV the emmc that loses the keys in fact if you enter the tv menu in the product info items the items are all zero at the end in that way it is not possible to load any firmware, it would have to have a firmware that rewrites all the data

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Matteo Pini Newbie

Matteo Pini

Posted
Posted

!!!!!! OLD MODEL HAS THIS PROBLEM BY MANY MONTHS !!!!!

- modello: 43UH650V-ZB (s/n 605MAYY6N554)
- versione TV webOS: 3.3.4-4212
- archiviazione: 0.34/0.62
- SW File: 05.50.55

CUSTOMER ASSISTANCE TOLD ME IT WAS A VIRUS (!) AND TO BRING THE TV TO TECH.ASSISTENCE WHERE THEY WANT TO CHANGE THE MOTHERBOARD FOR 250€ !

 

UPDATE THIS FIRMWARE AND GIVE US THE CHANCE TODOWNLOAD THE USER AGREEMENT

OR

GIVE US THE POSSIBILITY TO WORKAROUND TO THIS PROBLEM!

 

 

 

 

  • 0
Rachael R Newbie

Rachael R

Posted
Posted

I know the last comment was from 2020 but I'm experiencing this same problem now with our new 75NANO75UPA NanoCell TV.

Been at this for hours and talked to chat support for over 2-hours. Changed the DNS to 8.8.8.8, unchecked auto as instructed - nothing.

Then did a factory reset, repeated the above - nothing. Tried this with both WiFi and wired connection. Nothing works.

Can't upgrade firmware without accepting user agreements. This is so ridiculous!

  • -1
Phil66 Newbie

Phil66

Posted
Posted

Same here guys, just finished putting on the wall and doing all the start up things including Sonos soundbar.... all good but know user agreement appeared so tried updating, says there is new update but wont download, same as the user agreement. Tried DNS to 8.8.8.8 also mobile hotspot and still no joy

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