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webOS browser won't accept password for Amazon.com account

ljjones
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ljjones Explorer

ljjones

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OLED65B8 webOS browser won't accept password for Amazon.com account.  Winows Chrome on desktop or Android phone both sign in normally.

I have several other account sign-ins that do the same thing -- work on desktop but not on TV.  What's going on?

  • 2 weeks later...
ljjones Explorer

ljjones

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12 hours ago, hmmaros said:

I have exactly the same problem on a 49UM71007LB. Is it a Bug?

If it's a bug, it's only in the latest software update on some LG models.  I have a OLED55B6 that doesn't exhibit the problem.  Only the B8 model seems to corrupt the password.  Both models have the latest software .  The latest softwares are different version numbers for each model, though.  What version is in your 49UM71007LB ?

RuskinF Apprentice

RuskinF

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It seems that the OS burned into the ROM of the TV has these bugs.

As you stated there is no option but to wait until the bug is patched.

in the meantime, have you tried connecting a keyboard to the TV and entering the Account and password from there?

ljjones Explorer

ljjones

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1 hour ago, RuskinF said:

It seems that the OS burned into the ROM of the TV has these bugs.

As you stated there is no option but to wait until the bug is patched.

in the meantime, have you tried connecting a keyboard to the TV and entering the Account and password from there?

I found that, on my B8, if I re-register my Amazon account as a new user, using the same username and password as my existing account, it will sign me in with all my account data intact -- but only for one session.  When i return, it rejects my password again.

 

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hmmaros Newbie

hmmaros

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15 hours ago, ljjones said:

I found that, on my B8, if I re-register my Amazon account as a new user, using the same username and password as my existing account, it will sign me in with all my account data intact -- but only for one session.  When i return, it rejects my password again.

 

Thats the solution! I didn't try second time... First was successful and it's enough 🙃 thank you! 

ljjones Explorer

ljjones

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On 6/9/2020 at 10:21 AM, RuskinF said:

It seems that the OS burned into the ROM of the TV has these bugs.

As you stated there is no option but to wait until the bug is patched.

in the meantime, have you tried connecting a keyboard to the TV and entering the Account and password from there?

I tried it with the keyboard.  Same result.  

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