Quantcast
Jump to content

Recommended Posts

Posted

Dear All,

I'm new here hoping to find a solution to my problem, after now trying around for almost two days without any result.

My set-up:
- LG OLED55C97LA OLED TV
- Nubert nuPro X-3000 (Pair of active speakers)

The active speakers are connected to the TV via HDMI-ARC on both sides. I'm aware that my configuration might be a bit unique, however I have the feeling that it is the TV / webOS which is messing arround with me.

After connecting my speakers to the HDMI-ARC, changing the TVs output to the HDMI 2 (ARC) is started the device configuration. I was glad, as typing in "Nubert" into the device selection of both "Home cinema system" or "Bluetooth / Soundbar", the webOS brought up a configuration to select.

During the "try-out" phase of the configuration process, turn on and off the power of the speakers works perfectly - even very fast! After configuration, sound comes through the speakers very well and I can adjust the volume. However, when I turn of the TV the speakers will remain on. Same vice versa when trying to turn everything on by only starting the TV.

Does anyone face a similar problem and might have a workaround for this? It is very frustrating and annoying, as it works perfectly in the configuration - but not later on.

Thanks for your help!

Sebastian 

Posted (edited)

@JetForce  You might want to check via the smartphone app, that the auto on/off setting is set to active, so it has some "Staying power" as the TV might not be able to control this setting. Also read the notes:

 

(seen under the ADVANCED section)
– auto power
The nuPro’s electronics have an automatic standby function that automatically
switches the loudspeaker into power-saving mode when
it is not needed - and also switches it back on again automatically. If
the menu item off is selected here, this is automatically deactivated.
Note: For more information on the stand-by automatic function, see
page 6 in the Design and Engineering section (you need to email the company to get this I think).

However, as the HDMI/ARC adaptor goes into the USB socket on the speaker, see this section:
"Auto-on function
The automatic switch-off/switch-on reacts differently depending
on the pre-selected input. If no signal is present at the analog signal
inputs, an automatic switch-off takes place within 20 minutes.
Switching on is reversed as soon as a music signal is detected. At
the other inputs, the activity of the connected source device is monitored
and therefore immediately switched off or on. At the inputs
Spdif, Optical, Port, AES the presence of the digital data stream is
evaluated, while at the USB input the presence of the USB supply
voltage is considered.
Note: Modern computers often have USB sockets with a voltage
applied even when the computer is switched off (e.g. for charging
a mobile phone). If you want to use the auto-on function of your
nuPro active loudspeakers in conjunction with the USB input, you
must select a USB connector that does not have continuous voltage."

Edited by td47
typo
Posted

@td47: Good morning, thanks for your input here. I checked already out that function before and the function Auto On / Off was always activated. It also works for all other inputs, besides for the "Port"-input. Apparently, here happens exactly what's quoted in the description you copied. The HDMI-ARC adapter seems to get always power from it's USB plug and therefore the Auto On / Off function of the speakers is not working.

However, this goes a bit in a different direction that I was heading to. In my setup, I don't want to rely on the Auto On / Off function of the speakers themselves- I wanted to use the "Magic Remote" and HDMI ARC abilities of my LG TV. There, I would have expected that the TV sends a "Turn Off"-signal via HDMI ARC to the speakers and tell them to shut down too. Same when turning on the TV. And what's still mysterious to me, that it does work during the configuration mode. I can turn on and off the speakers by pressing a button on the TV during the test out phase of the HDMI ARC configuration. However, after completing that configuration, the only function which functions is adjusting the speakers volume with the Magic Remote. Unfortunately, the synchronization of the Power (even with the function activated) remains unfunctional.

Looking forward to any other suggestion.

Posted

@JetForce This is an interesting (but complex) issue. I assume that the HDMI CEC channel control (like anynet turn on/off stuff) is done by the LG TV device configurator software/firmware, but it is odd that it only works during the setup and test phase, but fails during normal working. This would suggest that this is either a firmware bug at the TV end, or some complex incompatibility, where a CEC standard has not been fully adhered to on one side (TV or your speakers). My suggestion would be to raise a call ticket with your speaker manufacturer, giving them as much detail as possible, to see if they have any new firmware  in test that might fix your issue. Depending on what they say, you could then push the issue back to LG, with the extra "knowledge" gained from NUBERT, as it could still be an LG firmware bug.

In the meantime, you might want to review the 2 links here, so you can add to your case technically if you need to, and rebutt any BS that either side comes back with:

See this interesting article about ARC, eARC and sound compatibility:

link hidden, please login to view

If you need to get very deep into the inner workings of the HDMI Interface, this YouTube video is very good:

  • 1 month later...
Posted

@td47 Thank you for your detailed answers and participation in that problem! For now, I contacted Nubert describing the problem. The really looked into it coming up with the fact, that it is probably a firmware bug in the WebOS. They also mentioned the Auto-On-Off function of the speakers themselves as you already did, and that it also necessary to have connected the HDMI cable to a socket which is not always powered. However, this is a different pair of shoes.

I now opened up a ticket LG support, hoping for them to really have a look into it. I also took a video describing my problem.

Let's see if it helps anything.

 

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.

Guest
Unfortunately, your content contains terms that we do not allow. Please edit your content to remove the highlighted words below.
Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

  • Similar Topics

    • By informatiko
      It would be amazing to be able to use the Philips HUE and synchronize the lights with the video and audio of the LG TV.
      Thanks
    • By Pranay Mokida
      I’d love to see a new feature in the next software update where the sound mode automatically adjusts based on the app being used. For example, when opening music apps like Apple Music or Spotify, the sound mode could switch to Music Mode, and for streaming apps like Netflix or Prime Video, it could switch to Cinema Mode.This addition would make the user experience so much smoother and more convenient!
    • By Kane Murphy
      I have an LG C2 OLED TV. I have noticed that whenever I connect any player (Bluray or Set-top box) through HDMI and watch DV content with Bluetooth earbuds/headphones connected to the TV, the video's DV metadata is out of sync and causes delayed brightness change at every scene cut. In addition to that, I also see this weird outline for any moving objects in the scene as well.
      This issue doesn't happen if I watch the DV content directly through the Webos player itself and I have watched a lot of stuff that way. The issue also doesn't happen if I watch standard HDR10 stuff through an HDMI player. It is only weirdly specific to the scenario where the DV content is played through an external player through HDMI and a Bluetooth audio device is connected to the TV. The issue again doesn't happen in the case of DV content playing through HDMI without any Bluetooth device connected to the TV.
      It would be great if someone could confirm this is the case with their TV as well, and if anyone has any idea on why this is happening and what can be done to fix it.
    • By News Reporter
      At LG, the philosophy of Life’s Good revolves around promoting positivity and encouraging individuals to adopt an optimistic outlook on life. In alignment with this mission, the company launched the “Optimism your feed” campaign earlier this year. This initiative aims to break the cycle of negativity often perpetuated by social media algorithms, infusing online spaces with a refreshing wave of lighthearted cheer.

      The “Optimism your feed” playlist features a wide collection of original content aimed at uplifting spirits and spreading hope. By engaging with this playlist, users can teach the algorithm to curate their feeds with similar positive material. Within just three weeks of its launch, the playlist amassed over 1.2 billion views across various social media platforms, demonstrating its widespread appeal and resonance with audiences around the globe.
      While this campaign seeks to inject positivity into social media, traditional broadcast news often focuses on more serious narratives. In Mexico, for instance, news outlets frequently spotlight stories of violence and organized crime, fostering an atmosphere of sadness and anger that can overshadow positive messages. To counter this trend and promote the brand promise of Life’s Good through traditional media, LG Mexico partnered with Milenio Television, the country’s largest TV news network, to launch a local campaign series titled “Good News Is Also News.”

      To date, the series has showcased eight true stories of resilience and hope, reminding viewers that there is more to life than negative headlines. Good news exists – and it deserves to be shared. Filled with optimism and love, this initiative has resonated with the public, garnering views and positive feedback across social media and the network’s streaming platforms.
      The premiere episode features the inspiring journey of two members of the “Pinche Gringo BBQ” team, illustrating how passion and determination can turn dreams into reality. The second installment highlights a street juggler from Mexico City, known as “Corbatín,” who shares his own uplifting story.

      The third episode introduces Violeta, a teacher at the LG-supported NGO “Villa de las Niñas,” who, despite facing personal loss and hardship, bravely confronts challenges and embraces the future. Following this, the fourth story, “Just Good News,” emphasizes the power individuals have to fill their social media feeds with positivity and joy. This episode aligns with the global “Optimism your feed” campaign, focusing on how algorithms can be trained to deliver uplifting stories when viewers choose to engage with positive content.

      The fifth episode, titled “Seres Libres,” spotlights an animal sanctuary in Mexico City dedicated to rescuing and caring for abandoned and mistreated animals. This story illustrates how the Life’s Good message extends to all living beings, underscoring the importance of compassion and care for the natural world.
      The sixth and latest installment tells the story of Litine, a Haitian migrant who arrives in Mexico in search of a better life. His journey exemplifies how brave optimism can help overcome obstacles, as he continues to pursue his dreams with a positive mindset while working at a convenience store.

      Through nationwide broadcasts, Milenio Television has shared the optimistic message of Life’s Good with over 350 million people. This partnership encourages locals to embrace a positive outlook and apply the “Optimism your feed” initiative to all aspects of life – because, indeed, Life’s Good.
      Contributed by LG Mexico
      # # #

      link hidden, please login to view
    • Get More For Your Device
    • By Rayden79
      I'm having this problem with LG Oled 65c16LA with WebOs Version 03.40.85
      When I turn off the TV, it goes into standby mode.
      After 2 minutes the red standby LED turns off and it is no longer possible to turn the TV back on with the remote or with the power on button.
      It is then necessary to unplug the power supply, wait a few minutes and reconnect it.
      So the TV goes back to standby and you can turn it on again. In use everything works.
      Is it a software problem? How can I solve it?
      Thank you
×
×
  • Create New...