Newby questions

[frpatte]

Bonjour,

I just bought an LG TV: 43UM7450PLA and I have a few questions about the use of this TV.

1- On my home network, I have a DLNA server where are stocked films, music and photos. When I want to play music, sometimes the answer is: "there is no music files in that folder". Strange answer because there are music files in the folder and because sometimes this music is played without any complaint from the TV.  How can I know why this answer (no music files...) is given? Are there some log files somewhere in the TV?

2- I often watch the TV via the internet navigator and it is very difficult to have a stable connection, the stream is often interrupted or stopped with a message error (an error occured, try again). If I watch the same TV stream at the same time on my computer, it works like a charm. Why this different behaviour on the TV?

Thank you for your lightd.

F.P.

[td47]

@frpatte  I see that

On 5/31/2020 at 7:02 PM, frpatte said:

2- I often watch the TV via the internet navigator and it is very difficult to have a stable connection, the stream is often interrupted or stopped with a message error

So, as this TV has the ability to use either a LAN cable, or WiFi on either a 2.4G (802.11n) or the 5G band (802.11ac spec), do you know WHICH band you connect to, if you are using WiFi rather than the LAN cable? The reason I ask, is that most non-tech users do NOT realize that the 5G WiFi band signal strength drops off rapidly the further you are away from the Router. Larger houses are much worse of course. If you have a smart phone, you can walk around your house, watching the WiFi signal strength Icon at the top, and see how many radial bars you get on that icon when in the place where the TV is. So, if you phone can connect to the 5G WiFi band, check that signal state near the TV. If it is a low number of "bars" (NOT the Phone tower strength icon, the WiFi Icon bars), then you have most likely found your issue.

In the same place where the TV is, you should then check the 2.4G band, by connecting the phone to that band, and checking the signal strength bars.  If that is much better (as I suspect it might be), then try one of the possible workarounds below.

There are a few ways you can remedy this issue. The first way will not involve any cost: you can try to change the WiFi network connection for the TV, so that it connects to the  2.4G band instead (hopefully you have different SSID names for each one so it is easy to see/check), and recheck how things are.  Hopefully that wil be more stable (but will only run at 150Mbps - 300Mbps, but still faster the 100MB LAN speed).

If the WiFi is STILL too weak on both bands where the TV is, you might have to invest in either a PLA (Power Line Adaptor) to get the Ethernet signals to the TV easily via the mains plug wiring (they use HomePlug AV2 technology) . You have one by the router, and the other plug device by your TV, so it uses 2 short LAN cables, one to each adaptor plug device.  The other alternative is to use a WiFi repeater, that extends your WiFi coverage to the parts of the house where it is weaker.  I hope this is useful.

**UPDATE** I just noticed on another forum, that certainLG models might have difficulty saving WiFi network SSID names longer than 8 characters!! Odd I know, but if yours is a bit longer, try logging into your router and changin your network SSID names to shorter ones, and reconnecting. A pain I know, as other devices wil have to be edited to connect.