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Hotstar app not working

Anurag Rathi

Asked by Anurag Rathi,

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Anurag Rathi Newbie

Anurag Rathi

Posted
Posted

When I am trying to play premium content on hotstar, it is showing me the playback error. Please resolve this. In other devices it is working perfectly. I have raised this to hotstar they asked me to raise it to TV manufacturer. Attach is the screenshot of the issue.

IMG_0837.jpg

30 answers to this question

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  • 0
George Hofmeister Mentor

George Hofmeister

Posted
Posted
On 7/5/2020 at 6:30 PM, Anurag Rathi said:

When I am trying to play premium content on hotstar, it is showing me the playback error. Please resolve this. In other devices it is working perfectly. I have raised this to hotstar they asked me to raise it to TV manufacturer. Attach is the screenshot of the issue.

IMG_0837.jpg

Unfortunately I doubt that HOTSTAR the creators of the webOS app actually frequent this User-to-User forum, so you would be better off contacting their customer support.

  • 0
Arjun Mehta Newbie

Arjun Mehta

Posted
Posted

Having the same problem, Contacted Hot star they said that its not an issue from their end but in the TV manufacturer's end... Most of the content I intend to watch returns me this error PL 6006 NAS, Uh,oh, The platform does not seem to be best suited for playback of this content.

Tried to find a solution from Multiple places, Checked media settings of my router, My time and location on the TV and everything but still this issue persists.

  • 0
Abiramesh Newbie

Abiramesh

Posted
Posted

Same error in my case,  I tried reseting TV original settings and updated Disney hotstar , now working fine...Dear LG this is real frustrating from your side , being a market leader you cannot test customers with this kind of errors pls fix the Bug

  • 0
Vishal Kumar Newbie

Vishal Kumar

Posted
Posted
On 7/5/2020 at 11:00 PM, Anurag Rathi said:

When I am trying to play premium content on hotstar, it is showing me the playback error. Please resolve this. In other devices it is working perfectly. I have raised this to hotstar they asked me to raise it to TV manufacturer. Attach is the screenshot of the issue.

IMG_0837.jpg

 

  • 0
teja4721 Apprentice

teja4721

Posted
Posted
3 minutes ago, Vishal Kumar said:

 

Its a user to user forum and none from LG will actually see these messages. Its better to Raise a request through twitter platform or mail lg team.

  • 0
Lokesh Somasundaram Newbie

Lokesh Somasundaram

Posted
Posted
On 7/8/2020 at 6:04 PM, George Hofmeister said:

Unfortunately I doubt that HOTSTAR the creators of the webOS app actually frequent this User-to-User forum, so you would be better off contacting their customer support.

Hi

I am having the same problem in my LG tv. Try playing it with your mobile hotspot. Its the issue from hotstar and the TV.

  • 0
kbrreddy Newbie

kbrreddy

Posted
Posted
On 1/19/2021 at 1:27 PM, Austin George said:

Go to settings 

Click on connection settings

Disable ivp6 

Mark dns server as 8.8.8.8

And done now you can watch Hotstar in your lg smart tv!!

 

 

 

 

 

 

 

It's worked, Thank You Very Much

 

  • 0
Brijesh Newbie

Brijesh

Posted
Posted
On 1/19/2021 at 1:27 PM, Austin George said:

Go to settings 

Click on connection settings

Disable ivp6 

Mark dns server as 8.8.8.8

And done now you can watch Hotstar in your lg smart tv!!

 

 

 

 

 

 

 

Hi,
Settings of what? Router or TV??
Thanks

  • 0
Meetu Newbie

Meetu

Posted
Posted
On 7/5/2020 at 11:00 PM, Anurag Rathi said:

When I am trying to play premium content on hotstar, it is showing me the playback error. Please resolve this. In other devices it is working perfectly. I have raised this to hotstar they asked me to raise it to TV manufacturer. Attach is the screenshot of the issue.

IMG_0837.jpg

I have the same problem. Their 1800 number doesn't work as the contact centre is closed due to covid. Chat is managed by a bottle and no resolution so far. We're you able to get this issue fixed? I think we need to flood them in Twitter with complaints

  • 0
Meetu Newbie

Meetu

Posted
Posted

I have the same problem. Their 1800 number doesn't work as the contact centre is closed due to covid. Chat is managed by a bottle and no resolution so far. We're you able to get this issue fixed? I think we need to flood them in Twitter with complaints

  • 0
Meetu Newbie

Meetu

Posted
Posted
On 4/24/2021 at 12:59 PM, Brijesh said:

Hi,
Settings of what? Router or TV??
Thanks

I don't get anything under connection settings except for the wifi connection details, which has none of the aforementioned things. 

  • 0
Meetu Newbie

Meetu

Posted
Posted
On 1/19/2021 at 1:27 PM, Austin George said:

Go to settings 

Click on connection settings

Disable ivp6 

Mark dns server as 8.8.8.8

And done now you can watch Hotstar in your lg smart tv!!

 

 

 

 

 

 

 

This is what I get when I click on connection settings. No option to enable to disable anything. Please help

16202853208132705063026815471342.jpg

  • 0
kaly Newbie

kaly

Posted
Posted
3 minutes ago, Meetu said:

This is what I get when I click on connection settings. No option to enable to disable anything. Please help

16202853208132705063026815471342.jpg

First try connecting with your mobile hotspot and see if you're able to view your respective hotstar content.

If the Mobile hotspot worked, then definitely you'd have to change your DNS settings, for which you'd have to follow below steps:

TV settings > Connection > Wi-Fi Connection > Advanced Wi-Fi Settings > Edit > DNS server = 8.8.8.8

  • 0
Meetu Newbie

Meetu

Posted
Posted
2 minutes ago, kaly said:

First try connecting with your mobile hotspot and see if you're able to view your respective hotstar content.

If the Mobile hotspot worked, then definitely you'd have to change your DNS settings, for which you'd have to follow below steps:

TV settings > Connection > Wi-Fi Connection > Advanced Wi-Fi Settings > Edit > DNS server = 8.8.8.8

Thank you. I figured it out (lol)and playing it now. Thanks! Would this affect any other app, I mean, the change of settings

  • 0
Vicky Crush Newbie

Vicky Crush

Posted
Posted

Change DNS IP on Your TV

link hidden, please login to view

If Hotstar works fine on mobile data, you can change DNS IP on your TV, as given below. Note that steps may vary based on the make and model.

  1. Navigate to the Wifi menu on your Smart TV.
  2. Ensure that you’re connected to your home Wifi network.
  3. Go to ‘Advanced Wifi Settings’ or ‘Advanced Options.’
  4. Scroll down to “IP” and set it to Static.
  5. Then, change the DNS 1 servers to 8.8.8.8 
  • 0
Umashankar Newbie

Umashankar

Posted
Posted
On 1/19/2021 at 1:27 PM, Austin George said:

Go to settings 

Click on connection settings

Disable ivp6 

Mark dns server as 8.8.8.8

And done now you can watch Hotstar in your lg smart tv!!

 

 

 

 

 

 

 

Works like a charm.... Just disabled ip6.

  • 0
Ryha Newbie

Ryha

Posted
Posted
On 5/6/2021 at 3:25 PM, kaly said:

First try connecting with your mobile hotspot and see if you're able to view your respective hotstar content.

If the Mobile hotspot worked, then definitely you'd have to change your DNS settings, for which you'd have to follow below steps:

TV settings > Connection > Wi-Fi Connection > Advanced Wi-Fi Settings > Edit > DNS server = 8.8.8.8

Hi,

Is the DNS server 8.8.8.8 applicable to all country? As of im from malaysia.

  • 0
Clyde Dsouza Newbie

Clyde Dsouza

Posted
Posted
On 1/19/2021 at 1:27 PM, Austin George said:

Go to settings 

Click on connection settings

Disable ivp6 

Mark dns server as 8.8.8.8

And done now you can watch Hotstar in your lg smart tv!!

 

 

 

 

 

 

 

Thank you Sir!! Could you please tell us how did you reach this solution and what the problem is with IPv6 streaming?

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