Hotstar app not working

[Anurag Rathi]

When I am trying to play premium content on hotstar, it is showing me the playback error. Please resolve this. In other devices it is working perfectly. I have raised this to hotstar they asked me to raise it to TV manufacturer. Attach is the screenshot of the issue.

[George Hofmeister]

On 7/5/2020 at 6:30 PM, Anurag Rathi said:

When I am trying to play premium content on hotstar, it is showing me the playback error. Please resolve this. In other devices it is working perfectly. I have raised this to hotstar they asked me to raise it to TV manufacturer. Attach is the screenshot of the issue.

Unfortunately I doubt that HOTSTAR the creators of the webOS app actually frequent this User-to-User forum, so you would be better off contacting their customer support.

[Arjun Mehta]

Having the same problem, Contacted Hot star they said that its not an issue from their end but in the TV manufacturer's end... Most of the content I intend to watch returns me this error PL 6006 NAS, Uh,oh, The platform does not seem to be best suited for playback of this content.

Tried to find a solution from Multiple places, Checked media settings of my router, My time and location on the TV and everything but still this issue persists.

[Abiramesh]

Same error in my case,  I tried reseting TV original settings and updated Disney hotstar , now working fine...Dear LG this is real frustrating from your side , being a market leader you cannot test customers with this kind of errors pls fix the Bug

[Abiramesh]

Sorry the next day after resting tv to original settings the error comes again , no fix from LG side 

[kaly]

@Abiramesh  has it been resolved yet? I'm facing similar issue too!

[teja4721]

@Abiramesh Its a user to user forum and none from LG will actually see these messages. Its better to Raise a request through twitter platform or mail lg team.

[Vishal Kumar]

On 7/5/2020 at 11:00 PM, Anurag Rathi said:

When I am trying to play premium content on hotstar, it is showing me the playback error. Please resolve this. In other devices it is working perfectly. I have raised this to hotstar they asked me to raise it to TV manufacturer. Attach is the screenshot of the issue.

 

[teja4721]

3 minutes ago, Vishal Kumar said:

 

Its a user to user forum and none from LG will actually see these messages. Its better to Raise a request through twitter platform or mail lg team.

[Lokesh Somasundaram]

On 7/8/2020 at 6:04 PM, George Hofmeister said:

Unfortunately I doubt that HOTSTAR the creators of the webOS app actually frequent this User-to-User forum, so you would be better off contacting their customer support.

Hi

I am having the same problem in my LG tv. Try playing it with your mobile hotspot. Its the issue from hotstar and the TV.

[Lokesh Somasundaram]

@Vishal Kumar 

 

Hi

I am having the same problem in my LG tv. Try playing it with your mobile hotspot. Its the issue from hotstar and the TV.

[Lokesh Somasundaram]

@Abiramesh Is it working without any issue for you ?

 

[Anand Hebbal]

Same issue for me as well. except error code is 6002

 

[N RANI RATHOD]

Not  working 

[Austin George]

Go to settings 

Click on connection settings

Disable ivp6 

Mark dns server as 8.8.8.8

And done now you can watch Hotstar in your lg smart tv!!

 

 

 

 

 

 

 

[kbrreddy]

On 1/19/2021 at 1:27 PM, Austin George said:

Go to settings 

Click on connection settings

Disable ivp6 

Mark dns server as 8.8.8.8

And done now you can watch Hotstar in your lg smart tv!!

 

 

 

 

 

 

 

It's worked, Thank You Very Much

 

[Brijesh]

On 1/19/2021 at 1:27 PM, Austin George said:

Go to settings 

Click on connection settings

Disable ivp6 

Mark dns server as 8.8.8.8

And done now you can watch Hotstar in your lg smart tv!!

 

 

 

 

 

 

 

Hi,
Settings of what? Router or TV??
Thanks

[Meetu]

On 7/5/2020 at 11:00 PM, Anurag Rathi said:

When I am trying to play premium content on hotstar, it is showing me the playback error. Please resolve this. In other devices it is working perfectly. I have raised this to hotstar they asked me to raise it to TV manufacturer. Attach is the screenshot of the issue.

I have the same problem. Their 1800 number doesn't work as the contact centre is closed due to covid. Chat is managed by a bottle and no resolution so far. We're you able to get this issue fixed? I think we need to flood them in Twitter with complaints

[Meetu]

I have the same problem. Their 1800 number doesn't work as the contact centre is closed due to covid. Chat is managed by a bottle and no resolution so far. We're you able to get this issue fixed? I think we need to flood them in Twitter with complaints

[Meetu]

On 4/24/2021 at 12:59 PM, Brijesh said:

Hi,
Settings of what? Router or TV??
Thanks

I don't get anything under connection settings except for the wifi connection details, which has none of the aforementioned things. 

[Meetu]

On 1/19/2021 at 1:27 PM, Austin George said:

Go to settings 

Click on connection settings

Disable ivp6 

Mark dns server as 8.8.8.8

And done now you can watch Hotstar in your lg smart tv!!

 

 

 

 

 

 

 

This is what I get when I click on connection settings. No option to enable to disable anything. Please help

[kaly]

3 minutes ago, Meetu said:

This is what I get when I click on connection settings. No option to enable to disable anything. Please help

First try connecting with your mobile hotspot and see if you're able to view your respective hotstar content.

If the Mobile hotspot worked, then definitely you'd have to change your DNS settings, for which you'd have to follow below steps:

TV settings > Connection > Wi-Fi Connection > Advanced Wi-Fi Settings > Edit > DNS server = 8.8.8.8

[Meetu]

2 minutes ago, kaly said:

First try connecting with your mobile hotspot and see if you're able to view your respective hotstar content.

If the Mobile hotspot worked, then definitely you'd have to change your DNS settings, for which you'd have to follow below steps:

TV settings > Connection > Wi-Fi Connection > Advanced Wi-Fi Settings > Edit > DNS server = 8.8.8.8

Thank you. I figured it out (lol)and playing it now. Thanks! Would this affect any other app, I mean, the change of settings

[Vicky Crush]

Change DNS IP on Your TV

link hidden, please login to view

If Hotstar works fine on mobile data, you can change DNS IP on your TV, as given below. Note that steps may vary based on the make and model.

1. Navigate to the Wifi menu on your Smart TV.
2. Ensure that you’re connected to your home Wifi network.
3. Go to ‘Advanced Wifi Settings’ or ‘Advanced Options.’
4. Scroll down to “IP” and set it to Static.
5. Then, change the DNS 1 servers to 8.8.8.8 

[Umashankar]

On 1/19/2021 at 1:27 PM, Austin George said:

Go to settings 

Click on connection settings

Disable ivp6 

Mark dns server as 8.8.8.8

And done now you can watch Hotstar in your lg smart tv!!

 

 

 

 

 

 

 

Works like a charm.... Just disabled ip6.

[Bharathwaj]

I recently shifted my TV and got the same error. However it worked fine when I switched off the IPV6 in my smart TV in advanced connection settings

[Ryha]

On 5/6/2021 at 3:25 PM, kaly said:

First try connecting with your mobile hotspot and see if you're able to view your respective hotstar content.

If the Mobile hotspot worked, then definitely you'd have to change your DNS settings, for which you'd have to follow below steps:

TV settings > Connection > Wi-Fi Connection > Advanced Wi-Fi Settings > Edit > DNS server = 8.8.8.8

Hi,

Is the DNS server 8.8.8.8 applicable to all country? As of im from malaysia.

[Priyadarshi]

Just disable IPv6 in advanced WiFi settings. This will solve the issue

[Priyadarshi]

Just disable IPv6 in advanced WiFi settings.

[Clyde Dsouza]

On 1/19/2021 at 1:27 PM, Austin George said:

Go to settings 

Click on connection settings

Disable ivp6 

Mark dns server as 8.8.8.8

And done now you can watch Hotstar in your lg smart tv!!

 

 

 

 

 

 

 

Thank you Sir!! Could you please tell us how did you reach this solution and what the problem is with IPv6 streaming?

[nitin behal]

Pl 6002 NAS