yellow banner pops up

[Diego Garrisi]

Hi there, I've just bought a new lg tv 55UM7450PLA. I have noticed that sometimes a banner with a yellow line  pops up randomly. I'll show you with a video. Can someone help me plesse? thanks

[td47]

@Diego Garrisi Does that happen ONLY during your Sky box programme viewing? Have you ever seen it using Live TV?  If the Sky box only, I would guess it COULD be just a "waiting for data"  status indicator, if it is a very quick, occasional thing (as it appears to be, in the 6 second video). Is you box fed via a Dish, or Antenna (Cable TV), or internet feed only?

[td47]

@Diego Garrisi Thanks for reporting back that a reset to factory defaults fixed it. It may help others that get this odd issue.

[Diego Garrisi]

@td47 thanks for the answer. That happens with antenna tv, ps4, or netflix. I tried several time with all the options. At the end i decided for the drastic option, reset to factory settings.. and it worked!! Now that yellow line doesn't show up. I think that was my fault.

[Diego Garrisi]

UPDATE: I think i've found the culprit. Amazon alexa app. Few minutes ago, I tried to reinstall and link the tv to my echo dot via the lg official skill. Instantly after, the yellow bar came back popping up. After removing alexa app the yellow bar disappeared. 

[td47]

@Diego Garrisi Many thanks for posting that solution, I am sure it will help others on here..

[Gommeh]

On 12/21/2020 at 12:04 PM, Diego Garrisi said:

UPDATE: I think i've found the culprit.

link hidden, please login to view

alexa app. Few minutes ago, I tried to reinstall and link the tv to my echo dot via the lg official skill. Instantly after, the yellow bar came back popping up. After removing alexa app the yellow bar disappeared. 

How do you remove the Alexa app though? I tried to remove it the normal way and it won’t let me