Hot Star app not working

[sumukh A]

Hi ...I have an LG 43" 4K smart tv and recently I noticed that Hotstar app is not working. Whenever I open the app it's just buffering and no content is appearing on screen.

Can someone tell me what the issue would be. Also if they can help that would be great.

TIA

[td47]

@sumukh A First, please post the full model number of the TV. Secondly, please post what other streaming apps you use on that TV, and if they have the same issue (for example YouTube, or Voot, or ZEE5).  Also, are you using a LAN (Ethernet) Cable to connect your TV to the Internet, or WiFi. If WiFi, is that the 2.4GHz or 5GHz band?

If 5GHz, place a phone near the TV, and see what the signal strength "arc" icon looks like. If only a few "arc" lines there, it may be weak WiFi. If you can log into your router, go to WiFi  -> advanced settings, and look to see what channel within the 5GHz band you are using. Try channel 36 or 44 (some TV models do not work well with higher channel numbers over 100).

Edited April 2, 2021 by td47
clarification